Clean. Friendly staff
it was quite comfortable
luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were.
excellent service and crew
Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ....
entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!
Nice food Right in time Police and customs formalities easy
Poor comfort in business class No entertainment at all
Cabin crew very friendly and caring.
Airport services and lounge are OK.
Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly
Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure
Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)
The crew was good and very good pilot's
No leg room between seats
Uneventful, other than having missed the original connecting flight on account of delays.
There was no food or entertainment, so I can't rate them.
Flight was not to crowded
Seat are smaller than usual
This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.
British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.
Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.
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