We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful.
Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte.
New airbus at least
Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after.
Great staff. Arrived very early. Smooth flight .
Food was slightly over cooked
Attendants were so nice as kind
Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that.
Got in a little late but not too bad. Having a direct flight was great.
Love that they have limited free WiFi and charging ports at every seat!
Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best.
On time as scheduled.
On time arrival
Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites
Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.
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