The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
The crew was incredibly nice. They kept the flight quiet which was incredibly appreciated. The only downside was a long wait for luggage in Chicago, but that probably had very little to do with Asiana..
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.
Passenger announcements should be important. They are ignored, because they are almost impossible to hear. In flight announcements are a little better, but they still come over a different audio system than the entertainment. If they could run them through the headphones, that would be very helpful.
Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.
My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful.
No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full.
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