Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
Direct flight, on time, friendly crew, smooth flight
Delta is great
The outbound crew was terrific. The flight itself was fine. We even arrived early.
Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Good Movie Selection, food was descent, no screaming children,
Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax.
Excellent flight nice ground and flight crew
We did get to our destination.
Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience.
Nothing, absolutely nothing.
The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell.
The efficiency and professionalism was excellent. Both legs of my trip went great!
The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy.
CS did offer Priority Business class immigration and lounge
Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!
The crew was good.
My bags didn't arrive with the flight. Connectivity/ transfer issue to pheonix.
Liked the crew members, really sweet and respectful.
No entertainment options (shared for two rows and is a small screen)
Customer service sucks. The airline has no definite answer regarding our concerns.
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|Flights Arrive in||Pittsburgh|
|Flights Depart from||Shanghai Hongqiao & other airports|
|Airlines||Delta, United, China Southern|