Find Cheap Flights from Shanghai Hongqiao & other airports to Tokyo Narita (SHA - NRT)

Crew helped us pay less by having us paying fee for two legs.

We didn't have a lot but had to pay extra. That was unexpected.

Late by about 30 minutes. Same announcements were unnecessarily repeated too many times.

Good guidance

There's no boarding zone?

Fan tasting service by the crew members from the point of check in. Very attentive to all details.

Nothing

Nothing

When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.

Friendly crew, tasty food. Way better than US-based long-haul travel. Super easy transfer for international connection at Hong Kong Airport.

No kiosks for a more expedient check-in process. Difficult time selecting seats prior to online check-in. Blankets provided, but no pillows.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Cheap airfare but you pay for everything. Bring some food in advance. i.e. Coke is $2.50 onboard.

You must pre-pay for your luggage or they will really sock it to you at the counter. Go online before the flight and buy at least 15 Kg of luggage if you're checking a bag. ~$32 20 Kg is not much more (extra couple bucks) but then it jumps when you go to 25 Kg so weigh your bag(s) in advance.

Overall they were helpful and the flight went fine.

The baggage fees seemed to be inconsistent. We were charged one rate going to our destination, and then charged off of a completely different fee chart than what you could access online for our bags coming home. If you fly with them make sure to select baggage when you purchase your flights, you will not have an option to later until you are at the airport.

I've never booked a flight and then had them change the time on me after booking. It went from a 4:30pm flight to a 12pm flight. I have also never had an airline not check my bags all the way through. I had to pick up bags and wait with them out side of security for 6hrs before I could check in. Not the worst ever just pretty poor compared to most airlines.

Again, crew with poor English. We got boarded and then it turned out we would not be able to fly for at least one more hour. So we set for an extra hour in this small airplane. Why did they board us?? It was better waiting in the airport.

Crew is very polite

Time of arrival was way off. It created problems in planning and hotel booking.

Base price was good.

I didn't reserve the number of checked bags in advance because I didn't know. Then couldn't check in online when I did know and was hit with huge fees. The policy is not explained properly.

Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector.

Bad food.

One leg of the flight was a dreamliner.

Food was the worst I have had in memory. Crew are also the worst I have experienced in memory.

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

JAL doesn't disappoint!

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

Service

bring back Me Before You!

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

Loved the price - best I've seen. Would have liked a flat rate for baggage rather than by weight. Staff were nice. Boarding was seamless. As to be expected there was no entertainment and all food/drink was extra.

reasons price

efficiency and waiting time for check-in and bag-drop needs improvement. too much waiting time.

Food Entertainment Leg Room Staff

Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees

Food was great.

Seats lack cushioning.

We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok

Big jet

Delayed flight by one hour for the second time this month. No tv on board. Not enought room for legs

The crew and ticket and gate personnel were awesome. Very polite and very helpful. It was even cooler that we were selected for a bump up to buisness class.

Crew was surprised that someone on the flight might not eat pork... They had zero non-pork options. They brought a biscuit/cracker thing. They had to be asked 4 times to bring me water. The flight was delayed but there was no announcement about how long it might take... nothing. When the announcements came through the headphones they were ridiculously(!!!) loud. People we ripping the ear buds from their ears but it was never fast enough. It actually blew out the speakers on my headphones. Thanks for breaking my headphones!! Flight attendants never did anything about the people who were out of their seats after landing. One bag fell out and hit me.

Time no delayed, Crew very nice, Nice and clean aircraft.

No ice cream serve on board

All

Nil