When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.
1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English.
2. My booking was not eligible for online seat selection or check-in.
Cheap airfare but you pay for everything. Bring some food in advance. i.e. Coke is $2.50 onboard.
You must pre-pay for your luggage or they will really sock it to you at the counter. Go online before the flight and buy at least 15 Kg of luggage if you're checking a bag. ~$32 20 Kg is not much more (extra couple bucks) but then it jumps when you go to 25 Kg so weigh your bag(s) in advance.
Overall they were helpful and the flight went fine.
The baggage fees seemed to be inconsistent. We were charged one rate going to our destination, and then charged off of a completely different fee chart than what you could access online for our bags coming home. If you fly with them make sure to select baggage when you purchase your flights, you will not have an option to later until you are at the airport.
I didn't reserve the number of checked bags in advance because I didn't know. Then couldn't check in online when I did know and was hit with huge fees. The policy is not explained properly.
Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.
I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.
The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.
Loved the price - best I've seen. Would have liked a flat rate for baggage rather than by weight. Staff were nice. Boarding was seamless. As to be expected there was no entertainment and all food/drink was extra.
We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok
Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.
I was so blessed by Xiamen air this trip. I was going to crash overnight in the Xiamen airport on an 11 hour layover :groan: While I was looking for a comfortable looking spot of floor, I was informed that Xiamen provides a free room in their business hotel for guests who are on layover. The only thing I had to pay for was the 28 kuai (read:super cheap) taxi to the hotel. Amazing!
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