Find cheap flights from Shanghai Pudong Airport to Phoenix

PVG - PHX

Find cheap flights from Shanghai Pudong Airport to Phoenix

Round-trip
Economy
Shanghai (PVG)
Phoenix Sky Harbor Intl
Thu 1/21
Thu 1/28
Any month
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Top 4 airlines serving Shanghai Pu Dong to Phoenix Sky Harbor Intl

Scores according to KAYAK customer reviews

8.6
ANA
Overall score based on 4,637 reviews
8.8
Boarding
8.5
Comfort
9.0
Crew
8.4
Entertainment
8.3
Food
Airline reviews

Pros: "Crew was friendly, eager to help. Flight arrived on time."

Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."

Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"

Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."

Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."

Cons: "Five delays and three gate changes are not cool"

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "Friendly crew"
Cons: "Hard seats!"

Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."

Cons: "Good"

Pros: "Nothing."
Cons: "Old man next to me couldn’t keep his arm on his side."

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."

Pros: "Nothing"
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"

Pros: "Overall the service was good."
Cons: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

Pros: "A taste of Japan food."
Cons: "None"

Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."

Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."

Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."

Pros: "The service and attention of the ANA flight attendants seemed genuine."

Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."

Cons: "Salad and fruit came Frozen"

Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"

Cons: "Flight attendant didn't mention so well about drink service."

Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."

Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"

Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "nothing!!"

Cons: "I was pleased with all."

Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."

Pros: "Good service"

Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"

Cons: "late again and hot in the cabin. sat on the runway for a while again"

Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."

Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."

Pros: "Great food on ANA flight from Malaysia to Tokyo."

Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"

Pros: "The big screen Tvs"

Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"

Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"

Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"

Pros: "Seat"
Cons: "Food was a bit salty. Bread was so cold."

Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."

Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."

Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."

Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."

Pros: "Nothing"
Cons: "All"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "All was good"
Cons: "All was good"

Pros: "Everything"
Cons: "Nothing, keep at it"

Cons: "Overall: pretty good."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Cons: "Old plane"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."

Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("

Pros: "Great staff, quick service."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Arriving"
Cons: "Cramped seats, poor food, inattentive flight attendants"

Pros: "Free rebooking"

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."

Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "Row to myself"

Pros: "The landing experience."
Cons: "The organization of serving meals."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "Very funny, added comedy to the flight. Great!"

Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."

Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."

Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."

Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."

Pros: "I liked the inflight entertainment."
Cons: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."

Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"

Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."

Pros: "Great flight attendants"

Pros: "Nothing"
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"

Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."

Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."

Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."

Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."

Cons: "No accommodation for delays and overnight stay in airport."

Pros: "Flew 1st class, everything excellent"

Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."

Pros: "Inflight entertainment was awesome."

Pros: "N/A"
Cons: "Missed this connection"

Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"

Pros: "just Ok for everything."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."

Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "Great flight, on time, seat upgrade"
Cons: "Na"

Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."

Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."

Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"

Cons: "Lack of communication from the crew on the delay."

Pros: "."
Cons: "."

Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"

Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"

Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"

Cons: "Provide food would be better"

Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."

Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."

Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."

Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"

Pros: "Crew was friendly and made my travel pleasant"

Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"

Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."

Pros: "I likes that I was able to pick my seat for the same price."

Pros: "Quick boarding and taxi. On and off the flight seemlessly."

Cons: "Delayed flight due to crew."

Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Nothing."

Pros: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Cons: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."

Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"

Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."

Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."

Pros: "Quiet flight and very efficient food and beverage service."

Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."

Cons: "The yogurt that was served in business class was out of date by 10 days"

Pros: "That it only took 4 hours to get home for Washington"
Cons: "Plane was horrible personal mediocre."

Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"

Pros: "Everything"
Cons: "Nothing"

Cons: "Reduced leg room because of seat construction"

Cons: "The flight was not comfortable at all"

Cons: "Delayed flight bc of booking. Had to recount roster then had us deplane to rescan tickets."

Pros: "Food and service not bad. Flight on time."
Cons: "No individual entertainment. One snarky light attendant. Little leg room. Terrible selection of films for all passengers. Have to get United app on ground--need this to be communicated better, on website, before boarding, and onboard."

Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."

Cons: "Gate agent not very helpful when my wife and I were assigned separate seats."

Pros: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Cons: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."

Pros: "Nothing"
Cons: "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."

Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."

Cons: "United is no longer customer friendly. Personnel on ground are like robots. They no longer recognize loyal customers as the core. Stewardess and stewards are not courteous. The steward was chewing while serving food. No more what high standards are about. Just to get through with the job. Sad."

Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."

Pros: "Same"
Cons: "Same"

Pros: "Quiet flight"

Pros: "The purser was amazing. He set a high bar for personal service and caring."
Cons: "Lots of problems with seats around us (and ours) in business class. For a new airplane (787) that was surprising!"

Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"

Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."

Pros: "On time"
Cons: "Boarding takes too long"

Cons: "too much technical problems too long of delays,horrible"

Pros: "Got me home."
Cons: "Everything, see prior comments on Des Moines to Denver flight."

Pros: "The flight left on time and arrived early"
Cons: "The leg room was small. I'm an average height and that's not enough space for long legs."

Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."

Pros: "Loved the crew, very friendly and attentive."
Cons: "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"

Pros: "Crew"
Cons: "Turbulence"

Pros: "Good crew, pleasant flight"
Cons: "Plane boarded front to back...never makes sense to me why they aren't boarded back to front. Seats could be more comfortable since they only recline a couple inches"

Cons: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."

Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."

Pros: "Everything was pleasant."

Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."

Pros: "I'm very happy with the flight."

Pros: "Shanghai"
Cons: "Los Angeles"

Pros: "Everything two thumbs up for the flight, plenty of room"

Pros: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Cons: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."

Pros: "Good service good snacks."

Pros: "Nothing."
Cons: "Staff."

Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"

Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"

Pros: "Seats were comfortable - a first for me! It was also helpful to get delay information by text, though it wasn't very accurate."
Cons: "Timing of delay changed and ended up being very optimistic - we were much later leaving than we were told and further delayed when approaching Phx airport. United was not responsible for that, but the further delay meant changes in plans."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."

Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"

Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"

Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Read more about ANA
COVID-19 information

Safety measures for airlines flying from Shanghai Pu Dong to Phoenix Sky Harbor Intl

Airlines flying from Shanghai Pu Dong to Phoenix Sky Harbor Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Pu Dong to Phoenix Sky Harbor Intl

Mandatory masks

Masks required on board, masks provided on flights from Shanghai Pu Dong to Phoenix Sky Harbor Intl

Social distancing seating

Middle seats unavailable to book on flights from Shanghai Pu Dong to Phoenix Sky Harbor Intl

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Shanghai Pu Dong to Phoenix Sky Harbor Intl

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