Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport.
Great seating for a "double amputee at the hip". You could scratch your nose on the seat in front of you w/o moving. Extra charges make up for any savings in cost of ticket. Last resort airline choice on any future flights.
I was charged $50 dollars for the check-in luggage that I was not happy. I booked the airticket very early so I was not sure the weight of my luggage would be. I get used to have the free check- in luggage
so I forgot about it until I did it at the airport.
I prefer the airline to have the charge including the luggage into the airfare than check how many Kg of luggage the customers take at the airport. This makes the procedure of check-in take more time.
I had 12 kg of excess baggage so was charged $400 cdn for a flight that cost $350 cdn for my seat and 20 kg . The reservation agent refused to give me my ticket back until h the excess baggage charge was paid. I boarded the 1/2 empty plane along with many, many chinese passengers carrying 2 or 3 bags, but as a foreigner, the company rules were enforced on me only.
We had to pay bag fees that cost more than our flights! Was also an international flight where bags are free on all other airlines. Finally, there was no leg room so the guy in seat behind me had his knees digging into my back the entire flight.
I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.
The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.
The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.
i never had a clue that this would be a 2 stop trip.
its ridiculous to get down at hong kong and then start again.
even while going to blore, had to get down at seoul. its very tiring to do all the checkin and security.
the food was monotonous. i only had okra for 2 of my meals.
it was not tasty and no variety
entertainment for wold cinema(Indian) is very very poor
It was barely two hours and that kept me from having to go to a Malaysian hospital.
Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok.
Just before boarding they made us throw away the brand new waters we'd just bought in the airport. We couldn't figure out why until we got on board and they tried charging us $4 for a water! Beyond ridiculous.
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