This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...
They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.
customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats
double charged for second piece of luggage
Cheap price and sources of entertainment
We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.
There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.
Food was reasonably priced. Price of flight was great.
Not a lot of room. Tight space.
Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful.
Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights.
I arrived safely and on time.....good movie selection
Breakfast out of London was not appealing - eggs not tasty and potatoes mushy and lacking in taste.
Boarding, friendly people in London and Hamburg
Flight attendants, plane, food
Flight wasn’t full so it was great to be able to stretch out!
One older cabin female attendant was quite arrogant - otherwise all good!
Quality of food
Easy to cancel Trip
Kayak did not have a system of knowing that I cancelled the flights
It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!
Crew members were very friendly, plane was clean, seats were comfortable, and flight was much quicker than what I thought it was going to be. Boarding was a tiny bit unorganized, but overall flight was great.
Boarding was a bit disorganized. I had brought my carry-on but the lady at the counter said I had to check it with baggage (which ended up getting delayed once we landed for an additional 15 minutes)
|Flights Arrive in||Boston Logan International|
|Flights Depart from||Stockholm|
|Airlines||WOW air, British Airways, Brussels Airlines|
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