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Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
Pros: Love everything
Pros: Great service for economy. Very attentive flight attendants.
Pros: The crew members polite and nice.
Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.
Pros: Food was good. Good leg room. Smooth flight.
Pros: was not able to board and was checked in 4 hours in advance
Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?
Cons: Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai.
Pros: Never problems with JAL
Cons: Everything. I will fly out from Narita from this point forward.
Pros: They were very accommodating and helped ensure a good travel experience (first time traveling with a young child).
Pros: The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines.
Cons: The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO.
Pros: Good service. Flight went off without a problem.
Pros: This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!
Cons: Not applicable
Pros: The crew
Cons: Being late
Pros: The food
Cons: My 12 hrs layover in Japan.
Pros: Customer service was on point . Thanks Again !
Pros: I liked everything with JAL. Seats are comfortable, good food, excellent service.
Pros: Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight.
Pros: I love everything from JAL
Pros: The flight attendants were amazing, caring and helpful.
Pros: The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels.
Cons: My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort.
Pros: Excellent crew,service and great food.
Cons: It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm.
Pros: Seat spacing good for economy food was good
Cons: Movie Selection
Pros: I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.
Cons: We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class.
Pros: The service was great. Food was delicious,
Cons: It was a bit too warm in the aircraft.
Pros: Excellent service. Flight attendants are consistantly helpful and friendly.
Pros: Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9
Cons: The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand.
Pros: The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed.
Pros: From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service.
Cons: Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service.
Pros: Crew very helpful and courteous
Pros: Polite service, comfortable flight, no delays
Pros: Arrived on time
Cons: Slow check in at the airport
Pros: I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop
Cons: The service was so so and food was lousy
Pros: I like everything about my flight
Cons: There was nothing to dislike
Pros: My flight was on time everything went perfectly and there was nothing I could've done better everything is great.
Cons: i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan.
Pros: Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well.
Cons: No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines.
Cons: Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself.
Pros: Food was pretty good.
Cons: There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable.
Pros: Staffs areattentive
Cons: Chair space so limited
Pros: I liked everything about the flight service and attendants. The attendants were always respectful and smiling....
Pros: The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go.
Cons: Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight.
Pros: The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!
Cons: Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!
Pros: Very attentive service, very comfortable seats on economy, good food, excellent attention to detail
Pros: Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent
Cons: 2nd meal, some sort of a rice seafood mixture
Pros: The whole service was great. And the airplane arriving on time.
Pros: I loved the crew, for the most part the food, and the large screen to.
Cons: The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms.
Pros: It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again.
Cons: I don't have anything to complain about.
Cons: Food was not good.
Pros: Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!
Cons: The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!
Pros: crew was amazing
Cons: Seat comfort and snack choice.
Cons: I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !
Pros: Sanitized, open middle seats, comfortable
Cons: We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault.
Cons: No option to watch movies
Cons: The audio jack of the movie is not good It's on & off seems loose
Pros: Food was decent. Entertainment was decent.
Cons: Delayed flight ruined it.
Pros: The crew was nice
Cons: Great flight!
Pros: The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future.
Pros: The food was improved and the seat was comfortable.
Cons: Delayed 3 hours
Cons: Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?
Pros: The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though.
Pros: Efficient and friendly
Cons: Not much food offered on a long flight.
Pros: The flight was very good, no complaints, good service and we flew on schedule
Cons: We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4.
Pros: everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel
Cons: I liked everything
Pros: Did not wait for luggage.
Cons: Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment.
Cons: 1/12 hours late had to change out equipment
Pros: Flight was on time, flight crew was great
Cons: Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row
Pros: Nice flight and good staff and service
Pros: The boarding was easy, crew was super and the travel was awesome.
Cons: Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals.
Pros: Seats were comfortable
Pros: Food available was good.
Cons: Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces.
Pros: On time and helpful
Pros: Loved the customer service & movie options
Cons: The flight only had snacks for free; wish sandwiches would be given for lunch
Pros: The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP.
Cons: They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me.
Pros: Plane arrived early
Cons: They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off.
Pros: Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water
Cons: Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly.
Pros: Early boarding for family. Flight crew was decent
Cons: Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight
Pros: Clean plan and efficient boarding procedure.
Cons: Horrible delay. Took off almost two hours post originally scheduled time.
Pros: The crew was good and attentive
Cons: The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight...
Pros: Flight was smooth and pleasant. Cabin crew was very kind.
Cons: I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels.
Pros: Flight was quick, Crew was friendly
Cons: Plane was older with no power connections
Pros: The tv on the back of the headrest was great.
Cons: Too much chatter over the intercom.
Pros: The food has REALLY improved!! GREAT CREW!
Pros: Delta crews are the best in the US, very competent and they know how to take care of you.
Cons: Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program
Pros: lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later.
Pros: The pilot was funny and flight crew was friendly.
Cons: What I didn't like was out of their control!
Pros: Entertainment good. Service good.
Cons: Disembark a disaster with broken jetway
Pros: Nothing. Delta sucks!
Cons: Poor management prior boarding
Pros: People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business.
Cons: The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business.
Pros: Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early.
Cons: Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering.
Pros: Friendly crew
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot better
Cons: Very nice crew and great food
Cons: Klm is the best, even on a 40min they served small breakfast.
Pros: The crew was professional & friendly
Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.
Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Pros: Professional crew. Good simple check in.
Pros: Fast boarding
Cons: Slow in refuelling, got us delayed for 40-
Pros: KLM STAFF WERE VERY PROFESSIONAL
Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE
Cons: Flight got delayed 30 minutes
Cons: Head support for 6 feet plus people on seats would be good
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: Nice aircraft
Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay
Cons: not really
Cons: Larger meals.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Cons: wasn't able to take the flight since I missed it
Cons: Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow
Cons: Nothing special
Cons: The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!
Pros: Efficient crew
Cons: Long, slow line at check in. Not many new movies or tv shows
Pros: Crew was great, very nice
Cons: Not enough legroom
Pros: Comfortable and well laid out seat area
Cons: Food was a little substandard for business class
Pros: Snooth and efficiënt with a KLM service
Cons: No entertainment
Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Pros: Left ontime and service was excellent.
Cons: They have mabaged to lost my luggage
Pros: The crew were hardworking, responsive, conscientious and friendly
Cons: Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.
Pros: Nothing really
Cons: Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.
Pros: Service, technology
Cons: Could not print by boarding card and was not allowed to board in Amsterdam
Cons: I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company
Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM
Pros: Helpful and smiling cabin crew.
Pros: My bagage broke
Cons: I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Pros: The food and the punctuality
Cons: The technology in interteiment is not touch screen
Pros: 787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Pros: quick and relaxed
Cons: Two hours delay in the start.
Pros: The included snacks and the seats.
Pros: Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Cons: Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
Pros: The crew service is impeccable. Ground services very friendly and professional.
Cons: The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones.
Cons: The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.
Pros: It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate.
Cons: Nothing! It was all great!
Cons: magazines very dog eared and some badly torn
Pros: Atmosphere, crew were very professional and friendly
Cons: Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you
Pros: The crew was very pleasant and professional. toilets were very clean adequate overhead space
Cons: Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal
Pros: Having exit aisle made a huge difference in comfort Crew were EXCELLENT
Cons: Food was not very good Tasteless and rubbery
Pros: Took care of us, gave us snacks and drinks, and pillows and blankets
Cons: Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare.
Pros: Nothing at all
Cons: Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason.
Cons: Had abnormally long delays today!! Added 4.5 hours to my flight today
Cons: Waiting for luggage
Pros: The back crew member was amazing. She really seemed like she cared.
Cons: Larger seats and larger walkways.
Pros: Courteous crew
Cons: This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not
Pros: Excellent seats and early arrival
Cons: Lack of food choices or entertainment
Cons: Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense.
Cons: ages they don’t came
Cons: if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all.
Cons: 4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!
Pros: Crew was good.
Cons: The seat was tiny. It took forever. I hate you people.
Cons: I missed this connecting flight.
Pros: Flight attendants were helpful
Cons: I missed my flight because of crew shortage.
Pros: The crew
Cons: The food
Pros: Comfort on board, entertainment system
Cons: Older plane than on the way to Paris, did not like so much the food (except main course)
Pros: Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate.
Cons: It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight.
Cons: I would have liked more Rosé.
Cons: Plane was cold, seats old and uncomfortable
Pros: Fast trip!
Cons: We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine.
Pros: Not much
Cons: Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes
Cons: Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!
Pros: Nothing really. I will never book from Kayak ever
Pros: Like my AA rides > 90% of the time. The usual prob is sketchy gogo service.
Cons: Nogo gogo
Pros: On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight.
Pros: Extremely nice and helpful lady at Philadelphia airport self-service kiosks sorted seating and frequent flyer number out for me, I noticed she really was helping everyone who was working on their tickets and I was completely impressed. The cabin crew and pilots were very professional as well.
Cons: There were one or two staff members phoning it in but even they were basically pleasant to deal with. Overall I'd definitely fly American again. It reminded me of the simplicity and professionalism of flying in the early 90s.
Cons: Not enough leg room and too small of a seat
Pros: The flight was smooth.
Cons: The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical.
Pros: The pilot did a great job flying. Very smooth.
Cons: The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange.
Pros: Meals and service were very good.
Cons: I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston.
Pros: It was just great
Pros: blanket made it comfortable
Cons: No entertainment options
Cons: second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security
Pros: GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI
Cons: THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI.
Pros: El ser una marca conocida
Cons: Tanto el vuelo de ida como de vuelta fueron cancelados ambos vuelos. Siendo el de regreso de una forma abusiva cancelando para el día siguiente sin considerar el pago mínimo de hotel y comidas. Sin considerar los gastos ocasionados por las pérdidas de reservas en hoteles.
Pros: The attention great. The time was OK, the assistant for my mom great, easy for her to go through the airport was excellent.
Cons: The waiting on the terminal for the wheelchair assistance, when you get home you want to onboard fast. But it was ok. a little impatience.
Pros: flight left and arrived on time. Service was efficient and friendly.
Cons: Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs
Pros: Rveything ok i noticed American keeps lights low for people rest unlike other airlines
Cons: Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like
Cons: AA worst airline People They have working in SFO Incompetent Rude Useless
Pros: Crew was nice
Cons: I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face .
Pros: The staff was so nice and helped me find my way around.
Cons: Food prices a bit high when compared to buying the same thing outside the airport.
Pros: I liked nothing.
Cons: We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach.
Pros: The flight overall because we arrived early.
Cons: The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle.
Pros: American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous.
Pros: Flights were on time and smooth. Some of the planes were fairly new.
Cons: Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats.
Cons: Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight .
Cons: Cancelled, had to stay in Dallas until next day
Airlines flying from Taipei to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei to Houston
Masks required on board, masks provided on flights from Taipei to Houston
Social distancing seating
Middle seats unavailable to book on flights from Taipei to Houston
Testing for antibodies, testing for symptoms for flights from Taipei to Houston
Waiving of change fees. Search flexible flights from Taipei to Houston