Pros: "great crew"
Cons: "better breakfast or snack before arrival"
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"
Cons: "Air on the plane was stuffy"
Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "crew was professional, attentive and polite"
Pros: "No... no... no...."
Pros: "The food the service and flight was great"
Cons: "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Good service. Flight went off without a problem."
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "Riding on the 787 was superb."
Cons: "Meal was served frozen."
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "The high level of service and attentiveness"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Cons: "more movie options!"
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Pros: "Excellent flight and wonderful service!"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "The hospitality of the crew"
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pros: "This flight was just pretty routine."
Cons: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Pros: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Cons: "The fact I'm too poor to get a premium or above seat."
Pros: "the food and the business seat is very good."
Cons: "the entertainment must be update more."
Cons: "Good job"
Pros: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Cons: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Cons: "Need to improve the food qyality"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Preference given for those requiring extra help boarding"
Cons: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Pros: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Cons: "The planes are old. The space is tight, especially if you have long legs."
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Cons: "Overnight flight is brutal. But that can't be helped."
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Cons: "Little leg room on shorter flights/smaller aircrafts."
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Pros: "Smooth boarding"
Cons: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Cons: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Pros: "They have a enough space even economy’s seat."
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "Cleanliness and professional crew."
Pros: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "Flight attendants were very nice."
Cons: "Movies are old"
Pros: "Everything was very clean, on time, very efficient, staff was very polite."
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Cons: "Nothing! Great flight."
Pros: "Flight that was not sold out!"
Cons: "Delayed takeoff again"
Cons: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "Never flew this arline before but gave ut a try since it's a skyteam affiliate. Wasn't disappointed. Flight was simple and team was nice."
Pros: "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
Cons: "More movies to choose from"
Pros: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Cons: "The Entertainment selection on a long flight is limited!"
Pros: "GOOD SERVICE WITH KIND KOREAN AIR CREW"
Cons: "Chairs are quite hard and the movies selection limited."
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "The crew was very attentive and so pleasant."
Pros: "The staff members were really nice and it was an enjoyable flight."
Cons: "The food. The noodles were over cooked, but the rest of the meal was good."
Pros: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Everything was good and the price was proper."
Cons: "I think, any flight should have some more movies, music, and other entertainment."
Cons: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Pros: "Service counter check in was very helpful"
Pros: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Cons: "The movie selections were outdated and there weren't very many options"
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Cons: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Pros: "Everything,crew was great, food was decent"
Pros: "Ample leg room for 6'1" bigger guy."
Cons: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Pros: "The crew took care of us during a strange virus affected flight."
Cons: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Pros: "Crew was awesome, super attentive and friendly."
Cons: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Cons: "Did not like emergency exit seat."
Pros: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Cons: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "The staff is friendly with attention to detail"
Pros: "Food and services"
Pros: "Food and services were great"
Cons: "Not a large selection to view on the TV"
Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Cons: "Everything the whole team was great."
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "I enjoyed the hospitality and attention to detail."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "Comfortable seats, very friendly staff."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Incredible service"
Pros: "Love the staff, helpful and polite!"
Cons: "No foot rest=back pain"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "Good service and not too long of a wait to board the plane."
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Pros: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Cons: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Pros: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Cons: "Internet is way too expensive and barely works."
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("
Pros: "Good service."
Cons: "Flight was congested."
Pros: "Service and so much free drink."
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Cons: "Space of the seat are too tiny also a place to have some food"
Pros: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Cons: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Pros: "Extra touches and super pleasant and courteous staff."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "The Staff was very friendly."
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "Courteous, Professional Crew. Amazing Service."
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Friendly and approachable"
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Cons: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "WAS OK BUT NEED BETTER PILLOWS"
Pros: "Business seats great, personal attentive service; more great entertainemnt than I could consume! Business class almost empty..."
Cons: "I pre-ordered my meals, which were very beautifully presented andtasty, but did feel they weren't large enough. Dessert offerings lacking"
Cons: "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
Pros: "Cleaner and better service by flight attendant than other US flight company."
Cons: "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
Pros: "Everything was fine."
Cons: "Not much."
Pros: "Crew always very friendly"
Cons: "More comfortable seats"
Pros: "The crew was very helpful and amazing. The food was healthy AND delicious. Very interesting selection of movies, music, games. A small pillow and blanket was provided to everyone."
Cons: "The first few rows of my section received drinks in the first round, but then the attendant ran out and forgot about the rest of us. I am tall, so the seat was not very comfortable for 13 hours of flight--had neck pain afterwards."
Pros: "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
Cons: "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
Cons: "Incredibly slow wifi"
Pros: "On time"
Cons: "All was ok"
Pros: "Great service"
Cons: "They treat everyone so well"
Cons: "Errors made on flights both too and from Taipe were cancelled. Wasted 3 hours of my time!"
Pros: "Departure and arrival time"
Cons: "Food and not enough snacks available. FA is not friendly"
Cons: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
Pros: "The crew for the trip back to US was not as good as the crew for the trip to Taipei."
Pros: "We liked the spaciousness and overhead bins."
Cons: "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
Cons: "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
Pros: "My seat in emergency isle was brilliant: quiet, spacious and easy access...perfect for snoozing! I arrived refreshed and ready. The staff at airport and on the plane as usual were focused on assuring my needs were met!!!! Chow was hot and yummy along with real silverware!!!"
Cons: "Volume of sound on movies should be increased to off set the plane’s. The viewing screens should be increased in size."
Pros: "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
Cons: "This flight had the worst food options from all the other fights we have taken during our whole vacation."
Cons: "When offering drinks, the steward didn't give passengers enough time to make their selection. Offerred snack in the dark when most people were asleep. Understand that the attendants are trying to carry their tasks in a specific time frame but there must be a better way to serve your customers, such as announcing that snack can be brought to you upon your request."
Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Pros: "The service and the smooth landing despite the strong winds upon landing in Houston"
Pros: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Cons: "Chairs in economy are not the most comfortable"
Pros: "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
Pros: "Crew and service were great."
Cons: "Food to asian. Entertainment limited and to asian."
Pros: "Nice crew, comfortable ,no delate"
Cons: "We did not like all the meals in all the flights"
Pros: "Awesome crew, great prices and I will use them every time!!"
Cons: "The flights are cheaper to Chicago, insist Houston could get these rates"
Pros: "\the well trained wheel chair servers. They care."
Pros: "Very modern airplanes. I love the fact that I'm able to tack the conditions and location of the flight on the screen in front of me, watch movies and all sorts of entertainment. Menu is delicious and staff super professional and well trained. Thanks."
Pros: "best international flight yet in all areas, especially considering it was economy"
Cons: "since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint"
Pros: "I love the price, all staff was kind and helpful and the seats are comfortable."
Cons: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Pros: "Crew was most helpful and gracious."
Pros: "I got to Houston earliet than posted"
Cons: "The food, kinda hard..."
Pros: "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
Cons: "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
Pros: "Food was actually OK and the alcohol selection was good."
Cons: "I was in the last row aisle seat 73H. Prior to take off I requested to move to the opposite side 73 A and B because they were empty. I had a passenger on the window side and this particular FA said said OK, but she said to do it after the flight takes off. Later I took my things and this time another FA rudely said I cannot move because the empty seats were required for FA's to rest on this 14 hr flight. Fair enough. But not once did they sit at those empty seats at all. When I had to continually get up to allow my window passenger who frequently uses the toilet. Why lie?"
Cons: "A little delay in boarding but after other airlines I flew this has been best by long shot"
Pros: "The fact the staff try so hard to comfort passengers"
Cons: "Cant fond any wrong doing"
Pros: "Given an exit seat. Crew were excellent. Service was superb."
Pros: "The flight attendants were very attentive. The meals were excellent! Eva Air surpassed my expectations. I will definitely fly Eva Air again"
Pros: "The staff got us loaded quickly for the large number of passengers. The leg room, even in economy is surprisingly roomy, and the movie selection was first class."
Cons: "They need to offer more small bottles of water. It's hard to keep hydrated on long flights, and due to turbulence a tinyear (only half full) glass of water occasionally is hard to not spill and is not enough. I would suggest an 8 oz bottle offered at least every other hour."
Pros: "Entertainment system was nice."
Cons: "Seats not comfortable. Staff not friendly."
Pros: "Great crew."
Cons: "Same issue i have on all Eva flights there dinner drink severings come in a small cup Thats not even half full."
Cons: "Movie selection was limited"
Pros: "I fly with family from Houston to Manila regularly. It's a long flight but both Eva and Korean Air always have better prices than other air lines, especially American companies. They are just more professional, have better service and are cleaner than American airlines. I will always fly Eva or Korean. I don't know what some of these people are talking about. EVA always offers tea, water, apple and orange juice."
Pros: "Everything was great. The crew,food and entertainment was very good. It was not cramped."
Pros: "Everything superb"