Daily cleaning, installation of cabin HEPA filters on flights from Taipei City to Virginia
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Scores according to KAYAK customer reviews
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "The crew was very kind"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Still don’t have my luggage yet"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Cons: "Larger meals."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Everything OK"
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Cons: "Boarding was confusing and disorganized"
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Good flights. Good prices."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "was very quick"
Pros: "good service"
Pros: "Everything. Staff incredible."
Cons: "magazines very dog eared and some badly torn"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "KLM food and service are great"
Pros: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
Cons: "The time of the flight was super late. I wish we could have left earlier. All other aspects were fine."
Pros: "Everything was amazing"
Pros: "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
Pros: "We arrived safely"
Cons: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Pros: "The taste of the food was delicious."
Cons: "I’d have liked larger portion sizes as I was still a little hungry after each meal and snack."
Pros: "Service and punctuality"
Cons: "On board entertainment"
Pros: "Da food, seat"
Cons: "Da Music"
Cons: "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Pros: "Great crew and process"
Cons: "For the fare, the leg room is not enough for average 6'0 person to be comfortable for longer than an hour."
Cons: "Missed our connection due to a cargo issue"
Pros: "the pilot made up for the incompetence of the rest of the staff."
Cons: "I didn’t like that the flight attendant was rude. I felt that I was publicly humiliated and disrespected. This flight attendant lacked awareness and put himself and his ego in front of performing critical portions of the job."
Pros: "The pilot and co-pilot, who was right out of the Air Force, were absolutely amazing! We were going through 45 mph winds and a lot of rain and they handled it like pros — such a great landing."
Pros: "The check in staff was super friendly"
Cons: "In flight entertainment didn't work and the flight was very bumpy."
Pros: "good flight"
Cons: "no entertainment"
Pros: "They canceled the flight"
Pros: "The crew was very pleasant, food was average."
Cons: "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
Pros: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Cons: "Wish the plane had an outlet for charging. My previous United flight did."
Pros: "Good littlecommuter flight"
Cons: "All good"
Pros: "Quick boarding m"
Cons: "1.5 hour delay"
Pros: "Makes such a difference with the crew is smiling and friendly. What a nice change from the overall attitude you normally get flying united."
Cons: "Entertainment system"
Pros: "Bathrooms and seats are too small. There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Pros: "I like that the seats were more comfortable and had at least some padding."
Cons: "The gate had no comfortable seats and looked like a minimalists ' lounge. The gate agent did not actively give any updates to the boarding process."
Pros: "It was a jet"
Cons: "But the captain was missing for over an hour"
Pros: "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
Cons: "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
Pros: "Flight was shorter than expected"
Cons: "Bathrooms were dirty and sound wasn't working for first in flight movie"
Pros: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
Cons: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
Pros: "It was dirty there were crumbs on the Table"
Cons: "Horrible attitude by staff at the baggage service desk"
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "Friendly crew"
Cons: "All the food choices had some sort of animal product – eggs, dairy or meat"
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "The airport was small and it took minutes to get to the curbside pick up."
Cons: "Akron did not have a designated pick up area."
Cons: "UAL announced one hour delay due to no plane availability which I could understand after an early day thunderstorm. But shortly after, I received a text from Kayak.com (booking) announcing delay moved to 30 mins and boarding had started. Thank goodness for Kayak.com"
Pros: "Nos dieron las gracias por volar con esta empresa y dijieron hacer a de las conexiones usu este era nuestro destinó final nos dieron la bienvenida a casa"
Pros: "View out the window"
Pros: "The plane was clean, flight was smoothe, cost was good."
Cons: "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots). I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. Also, allowed many customers to store their personal bag ( their backpack) in the bins that were oversized which should have counted as their carry on, just allowed them because they wanted to. They should have made those individuals check their "carry on". Also limited snacks available by the time they were able to provide service to my area of the plane."
Pros: "The price for the flights was great."
Cons: "The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently."
Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."
Pros: "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
Cons: "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."
Pros: "Kind staff and crew."
Cons: "As usual, there were extensive delays. This time it was due to a plane change initially because there was a maintenance issue. Then, we had to walk across the airport to board our other plane at a gate on the other side. Then we had to wait for the crew to arrive before we could board. It wasn't until we finally were able to board that they discovered a maintenance issue on the second plane, so we sat on the tarmac in stifling heat due to the engine not being on for an hour and a half while they worked on the plane. We didn't take off until about 11:40 central time and arrive home until 1:30 AM eastern time instead of the scheduled 11:38 PM arrival time."
Pros: "Gate agents were very friendly and helpful. I appreciate the extra effort made."
Cons: "It's shady to accept payments for the tv's for a less than one hour long travel time. No one expects entertainment on a short flight, but when the plane comes with it, it would go a long way to override the required payment. Especially on a delayed flight on the first night of the NCAA tournament. Nickel and diming is TACKY in general, but especially from a huge company that really has price gouged the tv access to begin with."
Pros: "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
Cons: "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
Airlines flying from Taipei City to Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei City to Virginia
Masks required on board, masks provided on flights from Taipei City to Virginia
Social distancing seating
Middle seats unavailable to book on flights from Taipei City to Virginia
Testing for antibodies, testing for symptoms for flights from Taipei City to Virginia
Waiving of change fees. Search flexible flights from Taipei City to Virginia