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Cons: More variety of moviesRead more about Japan Airlines
Cons: More variety of movies
Pros: Flight went well and was on time. 2nd best experience for economy seat.
Pros: The crew was amazing!!
Cons: Nothing! Excellent flight!
Pros: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.
Cons: The movie selection and meals were not bad, but I've had better on other airlines.
Pros: Crew members are extremely friendly and the seat has more leg room.
Cons: in flight entertainment can add more movie and TV shows.
Pros: Easy boarding. Very nice crew.
Cons: I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!
Pros: The crew
Cons: The foods could be better not up to the standard of EVA air on economy class
Pros: Smooth ride
Pros: even though middle seat, there was enough leg room to rest comfortably.
Pros: i cancelled my flight and still have not got my money returned
Cons: I dont have my return but you take it right away
Pros: Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well.
Cons: The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air.
Pros: Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world.
Pros: I had a pleasant flight experience with JAL. Nothing to complain about.
Cons: I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat.
Cons: BA flight with poorer screens and food than JAL
Pros: Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service.
Cons: Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!
Pros: The Crew
Cons: This terminal is not easy to find. You have to take bus from the main terminal.
Cons: Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements.
Pros: I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.
Cons: There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.
Pros: Service was amazing. Flight attendants were very..attentive!
Pros: The staff
Pros: Movie choices
Cons: Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery
Pros: The seats were quite small but other than that it was a nice flight. The crew was very nice.
Pros: Excellent service. Flight attendants are consistantly helpful and friendly.
Pros: Entertainment was good
Cons: Seats were uncomfortable, food was terrible
Pros: The food is very delicious. I can choose a lot of great movies. The space is also big to move.
Pros: I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!
Cons: The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them.
Pros: Airplane is well kept. Snacks are available near the beverage area.
Pros: The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines.
Pros: A meal on a two hour flight is an amazing perk!
Pros: This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate
Cons: I think it would be good to put more food that is geared to a more international palate.
Pros: It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much
Pros: The personnel from JAL was excellent as was the flight, food, boarding and comfort.
Cons: We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!
Pros: Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised.
Cons: Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice.
Pros: Staffs areattentive
Cons: Chair space so limited
Pros: Comfortable and spacious for economy class. Very helpful staff.
Cons: If I have to be picky the movie selection didn't seem great.
Pros: Last minute accommodation for Muslim meal was awesome!
Cons: Transit in NRT was too short! Didn't give me time to buy souvenirs..
Pros: Comfort seat, decent food, polite service
Cons: The main entree was not very good.
Pros: Entertainment was excellent
Cons: I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation.
Pros: The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane.
Cons: Nothing really.
Pros: staff was pleasant, friendly and helpful.
Cons: turbulence was awful.
Pros: excellent seat space and excellent in-flight service.
Pros: It seemed more spacious. Food was pretty good.
Pros: on time
Pros: Good food, and entertaimet!
Cons: Chair is way too hard.
Cons: Late boarding
Pros: It was perfect!
Pros: Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10.
Cons: Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin.
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.
Pros: Late departure but kept informed. Food good.
Pros: The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy.
Cons: It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it.
Pros: the noodle snack and food was good
Cons: more leg room would be nice on a long flight
Cons: Delayed too much except that, everything was good
Pros: When do you need help they always happy Helping
Cons: The best
Pros: the crew was professional and efficient on board the plane.
Cons: seat space was tight. it was hard to get comfortable
Pros: The flight departed and arrived on time.
Cons: The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG.
Pros: Very good
Cons: Very good
Cons: Don't delay
Cons: Seat was very uncomfortably
Pros: The flight crew were helpful and attentive. Directions were clear and the boarding was organized.
Cons: The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me.
Cons: The breakfast vegetarian food didn’t have any taste! Serve some real food!
Cons: all except the seat - always delayed
Cons: short hall business class not comfortable - flight delayed as usual
Pros: The crew was readily available and was able to assist with everything needed
Cons: A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted.
Pros: The crew was so polite and kind!
Cons: I had no problems
Pros: Though a long flight.. love flying with Cathay!! The crew was fabulous!
Pros: Smooth boarding
Cons: Air hostess did not offer hot drinks
Cons: The crew service very lack
Pros: Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time.
Cons: I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better.
Pros: Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight.
Cons: Older entertainment system but not a big issue on a short flight.
Pros: Overalll the flight was okay and the company crew is very helpful!
Cons: The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide
Pros: The usual Cathay Pacific service
Cons: On time departure and arrival.
Pros: What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise.
Cons: There was quite a delay, which was a shame.
Pros: Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines.
Cons: Delay from hk to osaka :( but understandable due to technical issues ans weather
Pros: The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals.
Cons: No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip.
Pros: There is actually meal between hkg and TPE. This is new.
Cons: The cabin is just too warm.
Cons: Flight delayed by 4 hrs. Food was horrendous.
Pros: On time
Pros: The crew members treated me well.
Cons: The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring.
Pros: Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!
Pros: Easiness to oil a flight with Kayak. Price is much cheaper as compared to other travel websites!
Cons: Plane was very warm
Pros: Great service attitude. Friendly with smile. Love their service
Cons: A short flight with just snacks. Seems downgraded the international flight standard.
Cons: Our laugage is delay, service is worse than we never see.
Pros: Good flight
Cons: Hurried and chaotic boarding. The only downside to an otherwise great experience.
Pros: The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?
Cons: That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific.
Pros: It was a typical economy flight. Very long and nothing spectacular or terrible.
Cons: The flight attendants seemed extremely frantic. They need to relax. I know it was lot of people to take care of but do things to make it easier. Don't let people bring 2 large bags EACH onto flights. Bring a garbage bag around instead of a tiny 5 inch X 5 inch tray when you are collecting 100s? of people's garbage. When departing a plane, I never have seen so much trash and nonsense all over the floor. Bringing a garbage bag around would definitely eliminate a majority of that, the tray was extremely impractical for such a large amount of passengers.
Pros: Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin.
Pros: Easy check in, and a pleasant flight! Thank You!!!
Pros: All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too.
Cons: Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly.
Cons: The headphones did not work.
Pros: The service
Pros: The staff was very helpful and friendly. Location was perfect.
Cons: For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective.
Pros: Plane landed early
Cons: Old plane and old seats.
Pros: Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too.
Pros: Beautiful plane and it was well kept. Nice service. Very soft landing.
Cons: It's KLM. What else do you need to know.
Pros: Impressive service... amazing crew, very friendly and professional
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
Pros: Loved the smooth ride.
Cons: Bathroom was pretty nasty
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
Cons: Fix the damn KIOSKS at Vienna!
Pros: Very friendly crew and on time with no problems.
Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.
Cons: Food quality was not so good.
Cons: Late departure. Rush to connect.
Pros: The flight crew was so friendly and the food was really good.
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Cons: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
Cons: Larger meals.
Pros: The flight arrived a few minutes early.
Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.
Pros: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.
Cons: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!
Pros: The service
Cons: The food.
Cons: lost baggage
Pros: Best airline in the business quick efficient and outstanding service What else can you say
Pros: Very friendly and helpful crew.
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: Arrived early!
Cons: Boarding seemed disorganized.
Pros: The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs.
Cons: The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing.
Pros: Everything is top notch for an airline company.
Cons: Nothing.... I enjoyed every moment of the flight.
Pros: Fast boarding
Cons: The entertainment system wasn’t working for the whole 10 hour flight.
Cons: We did not get two of baggage at the destination.
Cons: Food and one bathroom out of service makes an awful flight
Pros: I got some rest
Cons: unable to charge my phone or watch movies
Pros: Food was just fine, movie selection very good
Cons: Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)
Pros: Crew were friendly. Flight was comforyable smooth and on time. Nice snack.
Pros: The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble
Pros: Pleasant flight
Cons: I don’t like the limited choice of drinks on these short KLM flights.
Pros: Flight was on time and quick and comfortable
Pros: Comfort economy well worth the extra.
Pros: The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.
Cons: The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.
Pros: It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate.
Cons: Nothing! It was all great!
Pros: great choice of entertainment content, friendly crew
Cons: Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol.
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: The staff and crew
Pros: Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight.
Pros: Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
Cons: No complaints.
Pros: Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues.
Cons: Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew.
Pros: captain was great.
Pros: Crew was excellent
Cons: Economy was very tight! Seats were uncomfortable
Pros: We really liked the KLM people, from the check in crew to the flight attendants.
Pros: Quick and efficient flight. Crew very organized. Great language skills
Pros: Leg room. Smiles of the cabin crew.
Cons: Not enough selection of Electronic Dance Music. Lol!
Cons: Flying on a different airline
Pros: Quick flight
Cons: An on time flight
Pros: Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue.
Cons: My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place.
Pros: The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances.
Cons: Food option to purchase
Pros: Turbulence Ear popping
Cons: Better food options for those in group 1
Cons: Old planes, disinterested crew, full flight
Cons: Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks
Cons: The seats are uncomfortable and cramped
Pros: I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic.
Cons: No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out.
Cons: It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all
Cons: Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats.
Cons: 3 hours delayed
Cons: Didn’t get my whole can of soda and pretzels are cardboard.
Pros: No entertainment system only for those who are vested with AA and using their app
Cons: A modern plane not old A320 without entertainment system
Pros: The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats.
Pros: Convenient departure time originally
Cons: Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?
Pros: Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience.
Cons: I did not understand the entertainment system. I read a book.
Cons: on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!
Pros: Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth.
Cons: Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up.
Cons: I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?
Cons: They lost our luggage even though we have 50 minutes between connecting flights.
Pros: The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated.
Cons: 1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc).
Cons: After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy.
Cons: Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F.
Pros: Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time.
Cons: The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved.
Cons: Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages.
Pros: Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!
Pros: I like AA overall, better than United for sure. I've been flying with AA since forever.
Cons: Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway.
Pros: Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak.
Cons: Would appreciate a USB port or an outlet.
Cons: I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead.
Pros: The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay.
Cons: Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours.
Pros: Flight was fine.
Cons: Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way.
Pros: Ground delay but we still got there in time and I made a close connectionshort flight
Cons: Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight
Pros: Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight.
Pros: I was not able to seat with my son, I was not very happy about it.
Cons: Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line.
Pros: That I got home safely
Cons: From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us .
Pros: Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft.
Cons: AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board.
Cons: Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week.
Cons: Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew.
Pros: It was just a small jumper, can't expect much but crew was good
Cons: Connection time in Vancouver is horrible and international transfer process is awful Especially with small children
Pros: Air Canada is consistently a great overall experience.
Cons: The food is terrible. It's the worst of any airline I've ever taken.
Pros: I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines.
Cons: Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair.
Pros: I got to my destination safely, luggage came out guickly n intact.
Cons: I have no complaints. I taught the flight was good.
Pros: The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service.
Cons: The food was of course something to be desired.
Pros: Quick and easy
Cons: They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago.
Pros: Very happy with my trip
Cons: My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line.
Pros: The AC in-flight staff are always very nice. It was a pleasant flight
Cons: No snacks at all on a five-hour flight, and only a few beverage services. Food was available to purchase but of course it's expensive. All other airlines at least give out pretzels or something, and I even got a full meal on a 1.5 hour flight from a different airline -- everything else was fine, but the lack of food really ruins the experience for me.
Pros: The plane was quite new, and that's pretty much it.
Cons: The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position.
Cons: 7:05am Flight got cancelled and they saw fit to rebook us on a 20:30pm flight.. decided to reroute us to anotjer city in canada and down to a different airport in DC Lost my luggage from time i checked it it at 0500am yo time dflight was cancelled and rebooked at 0700. And to fike claim and travrl without jt. Worst experience ever.
Pros: On-line check-in was available.The process in Taipei to board the flight was good.
Cons: The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant.
Cons: smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl.
Pros: Cadence of service. Amazing plane.
Cons: No free drinks
Cons: t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!
Cons: Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest.
Cons: I ordered vegetarian food, but not shown on list .
Pros: The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's.
Pros: Not much
Cons: Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience
Pros: Nice staff on board and in the airport. Left on time.
Cons: Small plane not alot of storage space. Can carry small bags on board.
Pros: My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!
Cons: Crew was rude to me.
Pros: Overall service & friendliness
Cons: Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster.
Pros: They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do.
Pros: Boarding was smooth, considering there were just over two hundred passengers to manage. The crew was excellent: responsive, courteous and proactive. Entertainment: Overall plenty of options though some were dated. Food: surprisingly good, and COMPLIMENTARY. Didn't have to pay extra.
Cons: Coach is CRAMPED. And on a 14-hour flight, that's important..
Pros: There was nothing to like about that flight.
Cons: Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers.
Cons: The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas.
Pros: The plane was clean and fairly comfortable.
Cons: Our flight from Toronto to Washington DC was delayed for no apparent reason. We were not told of this delay until 45 minutes after boarding time was supposed to begin. Good communication would have helped with this issue.
Cons: There was only one snack option and I couldn't eat it because it contained gluten.
Cons: Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else.
Pros: Easy flight to DC.
Cons: First time at Pearson Airport needed some help finding my way around the airport
Cons: The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay.
Pros: Decent everywhere options, leg room, and seat comfort.
Cons: Delays with no adequate explanation and very few updates. Boarding process was chaos.
Cons: I couldn't check in early on line because my original flight was cancelled but the notice came out after early check in started. The seats also seemed more narrow than other airlines (even after I paid to get a seat (a result of not being able to check in early)
Cons: I was supposed to be home on a Sunday. That I didn't arrive until the follow Tuesday should tell you something. My adventure included: 2 cancelled flights, one drastically oversold flight, being given a hotel room without a working toilet, hours spent waiting at the airport for information from gate agents who never showed up, and being curtly told that, as a passenger who didn't arrive on a connecting flight, on my second night I would not be given a hotel room, but instead a mat to sleep on in the airport. I did finally get a hotel room—this time with a working toilet
Pros: Once I actually got on the rebooked flight, everything went great.
Cons: I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already.
Pros: The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable.
Cons: There was not free meal
Pros: The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!
Cons: We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern.
Cons: Delayed flight from Toronto to washington
Cons: The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience.
Pros: Quick boarding. Great with children.
Cons: Multiple confusing security processes at airport. Huge lines. Flight delayed twice.
Pros: The crew and their sincere attitude to be of help. Wonderful team of professionals.
Cons: One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent.
Pros: flight was cancelled. huge inconvenience.
Cons: I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for.
Pros: The sits were comfortable. More space between sits.
Pros: Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area.
Cons: Use all airport customs agent's desks after a large plane arrivals.
Cons: delayed due to computer malfunction, food awful, missed my connection, had to wait for 6 hours
Airlines flying from Taipei to Reagan Washington National Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei to Reagan Washington National Airport
Masks required on board, masks provided on flights from Taipei to Reagan Washington National Airport
Social distancing seating
Middle seats unavailable to book on flights from Taipei to Reagan Washington National Airport
Testing for antibodies, testing for symptoms for flights from Taipei to Reagan Washington National Airport
Waiving of change fees. Search flexible flights from Taipei to Reagan Washington National Airport
Reagan Washington National Airport (DCA)United States