|Flights Arrive in||Colombo Bandaranaike International|
|Flights Depart from||Toronto Pearson Intl|
|Airlines||China Eastern, Jet Airways, Cathay Pacific, KLM, Air France, Etihad Airways, China Southern|
Pros: The whole flying experience was great for a great price!
Pros: Left the airport on time, arrived on time, good flight, good service onboard.
Pros: Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.
Pros: Comfortable and all crews are nice
Cons: Entertainment but because of poor entertainment I could sleep for eight hours. Thank you.
Pros: Very attentive crew and excellent food!
Pros: Crisp boarding
Cons: The legroom is appalling!
Pros: Day before departure I booked my seat through jet airways webcheck in & when I enter to the flight the changed my seat & when I spoke to the crew members they said we can’t do anything so my experience was very bad even though seats were so congested I was very uncomfortable through out the whole journey
Cons: My pillow was so dirty that I didn’t dare use it. It’s a long high flight, and thus very cold. The blanket was much thinner than SLC—> AMS
Pros: Food I did't get
Pros: The crew was professional and friendly.
Cons: No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again.
Pros: Airport checkin crew sucked, in-flight crew were fantastic!!
Cons: They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??
Pros: I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab.
Cons: I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable.
Cons: Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!
Cons: Nothing it was perfect .the flight was so excellent .no words to say
Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.
Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.
Cons: No reading light in my seat...
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Pros: Quick flight
Cons: lost baggage
Pros: Crew was very nice and the food was excellent.
Cons: 10 minutes late to the airport....... No help, no refund, no nothing. Never using you again
Pros: Flight was on time.
Cons: Food could have been much better in comparison with other airlines.
Pros: Crew was very nice and the food was excellent
Cons: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.
Cons: No sweets were served in any meals. Not even a chocolate candy.
Pros: Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good.
Cons: Food can be better.
Pros: Departed on time. Seat was ok.
Cons: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.
Pros: have good lounge seats
Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me
Pros: Everything ran smoothly and on time and efficiently.
Cons: There were things that got lost in translation with the crew, but they really did try their best.
Pros: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.
Cons: Focus on customer service. More training with staff since they are dealing with different nationalities.
Pros: I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence.
Cons: The usual complaint thatevery airline's economy seats are just too small.
Pros: Food, crew, boarding experience, to wit.
Cons: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.
Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too
Cons: Customer service
Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.
Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful
Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.
Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.
Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!
Cons: We have to claim the baggage outside and then come back to check in and get the new ticket to Bangkok again it’s terrible
Pros: The whole flying experience was great for a great price!
Cons: Customer service
Cons: Food options listed on menu were not available. Breakfast was served so late that crew said not enough time to make/serve hot coffee or tea. During flight no crew ever came around to offer more water or liquid between meals. TV was in German with no instructions on how to change language to English. Bathrooms were not kept clean. Also, when boarding at the HK airport, after disabled and families, everyone was asked to board at the same time which resulted in one very long line of several hundred people.
Pros: Was good service onboard
Cons: They could be upgraded my whole itinerary and not just 1/4 of the trip
Pros: Great crew and service
Cons: No good beer selections and the water had a bad taste l.
Pros: Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good
Cons: Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th
Pros: The crew was readily available and was able to assist with everything needed
Cons: A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted.
Pros: Check-in and boarding were very quick.
Cons: The flight felt a bit cramped. I was not happy about the lack of onboard entertainment. I did not want to use my device to stream for several hours as it would consume a lot of battery power.
Pros: Food I did't get
Cons: May be
Pros: Crew and support
Cons: The food could have been better and the comfort in stead or spaces needs more work
Pros: 1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable.
Cons: 1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system
Pros: Flight was delayed 4 hours with no explanation
Cons: Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me
Cons: Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!
Pros: Service and crew are great
Cons: shuttle from terminal to plane takes a long time. Flight left late
Pros: Comfortable seat, good entertainment, orderly boarding and deplaning.
Pros: The staff at Cathay Pacific were awesome.
Pros: Good entertainment choices. Preferred check thru TSA. No one seating next to me.
Cons: I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket
Pros: Good options for food including meals and snacks! Cabin crew was great.
Cons: Crew sometimes a little slow responding to passengers paging from their seats.
Pros: all the crew are amazing.. it was good ,most of all safe sound
Cons: just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better..
Pros: The flight attendants were very nice and helpfult
Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.
Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.
Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)
Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english
Pros: the crew was nice
Cons: Seat confort on long flights, leg rooms,
Cons: Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay
Pros: Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it
Pros: My seat at the window was great and the staff really friendly and courteous!
Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.
Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.
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