Daily cleaning, installation of cabin HEPA filters
The UAE has relaxed its entry requirements for tourist and residents. Travelers must present a negative COVID-19 test result taken 96 hours of departure, subject to a 14-day self-isolation and wear a medically approved wristband. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Tv wasn't operating correctly"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Got here early!"
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "excellent crew, efficient and fast boarding"
Cons: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Cons: "Flight was a little late."
Pros: "Quick flight"
Cons: "Coffee or beverage service would have been a nice touch."
Pros: "New plane, charging stations"
Cons: "No meal option and my video screen volume did not work"
Pros: "Comfortable and clean plane, crew professional and nice."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Crew were caring and friendly... seemed sincere"
Cons: "My husband and I had reserved seats next to each other but then today they had been rearranged and we couldn’t sit together which was annoying and disappointing especially as this was a treat to just come to Charleston together ... this seems wrong when we have paid for tickets together"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service."
Cons: "Great flight!"
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Friendly staff. Comfortable seats"
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "excellant movies"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Cons: "3 hours delay"
Pros: "Quick and easy."
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Same exact comments as first flight"
Cons: "Not a complaint"
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Pros: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Cons: "seats too narrow, barely have room to sit and stand. No USB charger"
Pros: "Movie selection was great!"
Pros: "We got on the plane and it went to where it was supposed to go."
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Cons: "Food .gate changes"
Cons: "Condition of the airplane"
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Cons: "Not enough entertainment choices"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "I always have a great experience on Delta! Thank you"
Cons: "More entertainment options"
Cons: "Flight left late from London."
Pros: "The planes departed and landed on time."
Cons: "My bag remained in London during flight change.Have direct flights to avoid such cases."
Cons: "The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade"
Cons: "The food was okay. The sandwich towards the end of the flight was not very good at all."
Cons: "Crews service"
Cons: "The entertainment is missing"
Pros: "Food was decent, crew lovely but 9 hours in a seat that was ridiculously narrow and tight left me less than delighted. And I’m a very average sized woman. I felt like a t-rex trying to eat my meal."
Cons: "See above for overal review."
Pros: "On time depature"
Cons: "Little amount of snacks available Small quantity of food for the meal"
Pros: "Was just very comfortable seats and a great crew"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "Getting our bags through on a tight connection - great job Staff were helpful in finding a safe place for my bassoon."
Cons: "inability to select seats without having to pay vast extra amounts of money is totally unacceptable. Ended up initially separated from my daughter and then on seats that did not recline. Flight left three hours late, nearly missed connection Next tine will fly Virgin. They look after their passengers!"
Pros: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Pros: "Flight was safe. Pilots did fine job."
Cons: "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."
Pros: "The boarding process was smooth."
Cons: "The seat in the so-called business class was too narrow even for a very slim person. The middle seat was too awful!"
Pros: "movies, etc., accessible/"
Cons: "Plane couldn't be steered after landing...what kind of maintenance is there? had to wait for tow to arrive...missed connecting flight...no assist from Brit Air to figure out how to handle missed connection after arrival."
Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"
Cons: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Cons: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."
Pros: "The movie and television options were fairly good."
Cons: "I usually enjoy the BA flight from London to Austin, but this flight was extremely uncomfortable. The seats were cramped, and when the woman in front of me leaned her seat back, I didn't have enough space on my tray table to even keep a laptop fully open. The food (chicken casserole) was also terrible, and the airline ran out of other lunch options by the time they got to the back row where I was seated."
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Pros: "The crew was wonderful"
Cons: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Pros: "I always try to fly British Airways whenever possible."
Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."
Pros: "customers were rude and service was average"
Pros: "On time boarding and enterteiment"
Cons: "Need to buy drink. (Water)"
Pros: "British airways are putting effort into good bathrooms in airport. On time. No problems. Good quality food. Free tea and food."
Cons: "in seat 40 there was no food choice. for baggage."
Pros: "Leg room, food and entertainment"
Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Pros: "Very cold but otherwise wonderful! Friendly, calm crew. Well done."
Pros: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Cons: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Cons: "No food, and no entertainment. An older airplane"
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Cons: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Cons: "Hot plane no free drinks or snacks."
Cons: "Got stranded in Heathrow"
Pros: "Relatively on-time give IT issue from prior day."
Cons: "Crew not as friendly. Kept getting bumped awake by flight attendant with rather wide hips and no apologies. Boarding process a mess. I had Ruby status but couldn't board with other having Ruby status because I was in economy?? Announcements at gate were poor, hard to hear and again, disorganized. We were slightly delayed."
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Cons: "Paid extra for seat- seriously? why??? No one else did and there was no extra leg room~ Make it fair for everyone!"
Pros: "Friendly and caring crew."
Cons: "Food not so good....but it is more due to my taste for food."
Pros: "On time"
Cons: "I pay for insurance but i don't take advantage in uk by the insurance"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "That the flight was not full and empty seats to stretch out your legs"
Cons: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Pros: "Professional staff, quality food and comfortable seat."
Cons: "Flight was late and I was late for a conference call."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! And only had very old movies to watch"
Cons: "We reserved for passenger in Business class From Dubai to London to Dubai . But From London to Dubai BA offered passenger Economy class the passenger reserved business class but they put him in Economy and the reason they said the flight is over booked. The passenger has heart problem and knee problem we reserved for him in business class to assure he will get the maximum care but in despite of his health conditions and in despite that he reserved in business class they put him in economy class"
Pros: "Flight was operated by American Airlines"
Cons: "There was no entertainment on a 6 hour flight (you had to use the wifi with your phone) Seats were barely reclining, and in general pretty uncomfortable Food was not complimentar"
Pros: "amazing accommodations and comfort with everything accessible for technology great staff, kosher means as i requested were on point, arrived late totally my fault, to both departing and arriving flights and they really did an amazing job making sure i get on the flight, international"
Pros: "plane on time"
Cons: "remove justfly"
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "No hickups"
Cons: "Wi-Fi wasn't working on this plane"
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."
Pros: "The crew was really nice and I like the cookies"
Cons: "Flight was canceled"
Pros: "The crew was friendly and the plane was comfortable and clean."
Cons: "More leg room, more attentive to customers with disabilities"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "That I finally reached my destination."
Cons: "I & all passengers would have received accurate, timely information related to the 4 hour delay"
Cons: "Connecting from Paris CDG through Chicago O Hare incoming flight to Paris was delayed by 1 hour resulting with our flight delayed. Connection at O’Hare was terrible had to take the bus from one terminal to the other which added to our delay and frustration"
Pros: "Seat was not comfortable"
Cons: "Need more room"
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Pros: "Boarding and entire flight"
Cons: "Horrible food"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Cons: "That the bags came out late and I missed my next flight. It was the last flight for that day. Royal Jordanian did not offer hotel stay or anything because they said it is not their fault that the bags showed up late"
Pros: "We arrived 40min earlier than expected"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Pros: "Good communication from the captain"
Cons: "The delays"
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Crew . Seats were missing 1 passenger next to me."
Cons: "Tight seating"
Cons: "Although an email was received 3 hours before departure that everything was on schedule, we were told when checking in our whole itinerary had been changed to leave the next day. We had not been contacted and we missed our daughter’s professional basketball game in France. This was the reason we bought the tickets from Kayak to begin with. The cancellations were happening with British Airlines and they were not working with American Airlines to help us out to get to the game on time."
Pros: "Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen."
Cons: "Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space."
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "Left close to time and arrived early"
Cons: "Wifi was offered, but could not get it connected."
Cons: "flight was delayed by about 4 hrs, however that worked to my advantage bcos of the inordinate delay in Immigration clearance in Miami."
Cons: "The boarding process."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Cons: "Poor customer service"
Cons: "Too many delays. Having to de-board after boarding."
Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Cons: "No screens, no wifi"
Cons: "Only a few options as far as tv and movies"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "Great friendly crew for 7 am on a Saturday morning."
Cons: "Tarmac delay upon landing because of runway constr"
Pros: "Very smooth"
Cons: "I didn't not like anything."
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"
Cons: "No complaints."
Pros: "Fine, perfectly adequate for a tiny plane on a short flight."
Cons: "There are so many airlines in the world that refresh their fleets. This was like a trip back in time to airlines of the 1980s."
Pros: "Seat was roomier. Food was good."
Pros: "on time no problems"
Cons: "Free wifi"
Pros: "Good pilot"
Cons: "Snarky flight attendant. Plane was late."
Cons: "Delayed 1 hour"
Pros: "Was okay"
Cons: "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
Pros: "The flight was on time and the flight attendants were nice."
Cons: "I had to pay an extra $100 for my wife and I to sit in exit row seating. I just don’t understand why airlines don’t provide proper leg room. I understand profitability, but it is certainly is uncomfortable for me at 6’5”."
Pros: "I liked that I got to my destination safely"
Cons: "You offer WiFi that doesn’t work and expect coustomers to pay for movies but don’t have headphones for sale. The flight attendants on both flights were rude"
Pros: "very comfortable able to move up to first class due to premier access since silver. which was nice"
Pros: "got moved up to first class since I'm premier Access. silver"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Pros: "The flight crew was excellent, and the flight was even better. Fort Myers is an excellent airport."
Cons: "Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?"
Pros: "Smiling attendants."
Cons: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Waffle snacks taste good but are very crumbly and make a mess. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "Convience o flying from tvc instead of driving to grr or det"
Cons: "My wife and I had to sit separately"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "The flight was efficient and seamless. We even arrived 30 minutes early at EWR"
Cons: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Pros: "How can you overbook a flight?! Thank god someone gave up their seat for me or I would have missed my connecting flight in Chicago. I paid $600 and was told because I'm basic economy I wasn't guarenteed a seat. Terrible!! And then I couldn't use my backpack (small school sized) as my personal bag and had to pay the $25 to check it! Come on United."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Cons: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Pros: "The Houston United Gate for this flight was very nice. The staff were very professional and courteous."
Pros: "Friendly help.good coffee. Big plane"
Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"
Cons: "For the second time they left without us and we had an 8 hour wait and another delay"
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "Even though this was a smaller plane, the seats were roomier"
Cons: "Worst customer service of my life. I will NEVER fly United Airlines again."
Pros: "Flight was cancelled a second time"
Cons: "The way passagers are treated."
Cons: "Flight came in super late and missed the layover."
Cons: "Missed my connecting flight and had to pay to stay in a hotel room for the night."
Cons: "The plane left 40 minutes late making my connecting flight a 15 minute run to get to the next plane as they were already boarded and waiting to close the door"
Pros: "We boarded quick, the flight was smooth. We arrived early. The staff was friendly"
Cons: "I upgraded to first class for more comfort, so I could rest and I was extremely disappointed that my seat didn't decline at all. The snack choices could have been a lot better."
Cons: "USB charger ports would be great. The planes seemed a bit old."
Pros: "Hardworking on board crew. Newer aircraft with improved coach class."
Cons: "Extremely poor check-in experience both in Newark as well as in Hamburg. United check-in agents in Hamburg violated German customs laws by NOT allowing passengers to claim their tax-free refunds by taking their tagged luggage to customs for presentation so that value added tax refunded may be claimed in gate area. This is ONLY a problem at Hamburg with United not anywhere else in Germany with United. I was sent back and forth FOUR times. Check-in and gate agents for United in Hamburg extremely poorly trained. Boarding time was 90 minutes before take-off!"
Pros: "Pilots kept us well informed Flight arrived early Staff were very nice"
Cons: "The 757-200 is a small older plane for such a premium route of London to NY. Conditions felt cramped. The 767 going the other way was much more pleasant with the extra aisle for stretching your legs. The main meals were not nice, pasta options were not appetizing at all."
Pros: "The flight was cheapest one available"
Cons: "Flight arrived to destination 25 minutes late, which caused 30% of flight to miss their United connecting flight. United books too short of layover times (30-40 minutes) and is notoriously late on their flights."
Pros: "Flight was on time and early to destination"
Cons: "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
Pros: "Help from crewvand updates on delayed flight"
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Cons: "There was a mechanical problem, causing a 1.5 hour delay."
Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Pros: "Constant updates by email. Very informative"
Pros: "Customer service at Dulles was helpful"
Cons: "My trip was jacked up on both ends, starting with cancelled flight at 11 p.m. the night before, phone calls to United to change flights on the way out, and then maintenance on the way back home, which caused me to miss my connection in Dulles. Horrible accommodations, bad replacement flights, baggage service in Syracuse was dishonest and apathetic. All around bad."
Airlines flying from Traverse City to Dubai have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights