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(Round-trip)
Airports
Origin
Miami
$493
only
$493
Destination
Barrancabermeja
$493
only
$493
Sun, Jan 21
MIA
EJA
12h 59m
Tue, Jan 30
EJA
MIA
17h 46m
Trip: 10 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
CTG
MIA
Excellent 8.0

I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew.

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

Wed, Jan 24
MIA
EJA
15h 55m
Tue, Jan 30
EJA
MIA
8h 01m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

CUC
BOG
Excellent 10.0

Great

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

Tue, Feb 6
MIA
EJA
14h 42m
Sun, Feb 11
EJA
MIA
22h 04m
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

Tue, Feb 13
MIA
EJA
14h 42m
Wed, Feb 21
EJA
MIA
24h 31m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

CUC
BOG
Excellent 10.0

Great

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

Sun, Jan 21
MIA
EJA
12h 59m
Sat, Jan 27
EJA
MIA
19h 00m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

CTG
MIA
Excellent 8.0

I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew.

Sat, Jan 20
MIA
EJA
11h 21m
Sun, Jan 28
EJA
MIA
43h 00m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
CUC
BOG
Excellent 10.0

Great

MDE
BOG
Excellent 10.0

Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes

didn't find any things I didn't like

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

Sun, Jan 21
MIA
EJA
12h 59m
Thu, Jan 25
EJA
MIA
17h 45m
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

Tue, Jan 23
MIA
EJA
20h 10m
Tue, Jan 30
EJA
MIA
11h 28m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

MDE
BOG
Excellent 10.0

Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes

didn't find any things I didn't like

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

CTG
MIA
Excellent 8.0

I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew.

Thu, May 17
MIA
EJA
14h 42m
Fri, May 25
EJA
MIA
11h 28m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

Wed, Jan 24
MIA
EJA
13h 55m
Sat, Jan 27
EJA
MIA
19h 00m
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

CUC
BOG
Excellent 10.0

Great

MDE
BOG
Excellent 10.0

Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes

didn't find any things I didn't like

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

Sat, Jan 20
MIA
EJA
11h 21m
Tue, Jan 30
EJA
MIA
11h 28m
Trip: 11 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

Mon, Jan 22
MIA
EJA
14h 42m
Tue, Jan 30
EJA
MIA
17h 46m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

Tue, Jan 23
MIA
EJA
13h 55m
Mon, Jan 29
EJA
MIA
8h 01m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

Sun, Jan 28
MIA
EJA
14h 42m
Mon, Feb 12
EJA
MIA
11h 28m
Trip: 16 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

Sat, Jan 20
MIA
EJA
11h 21m
Sat, Jan 27
EJA
MIA
19h 00m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
CUC
BOG
Excellent 10.0

Great

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
JFK
Excellent 8.6

The airplane comfort!!

Food wasn't taste

Mon, Jan 22
MIA
EJA
14h 42m
Sat, Jan 27
EJA
MIA
19h 00m
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

Sat, Jan 20
MIA
EJA
11h 21m
Thu, Jan 25
EJA
MIA
17h 45m
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

CTG
MIA
Excellent 8.0

I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew.

Mon, Jan 22
MIA
EJA
14h 42m
Thu, Jan 25
EJA
MIA
17h 45m
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

LIM
BOG
Excellent 8.0

atention, services

bad food, too much AC

BOG
MDE
Excellent 9.5

Fast and good service in the plane. Fast boarding

Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time.

MDE
BOG
Excellent 10.0

Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes

didn't find any things I didn't like

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

Tue, Jan 23
MIA
EJA
14h 42m
Thu, Jan 25
EJA
MIA
17h 45m
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

SCL
LIM
Good 7.6

Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early.

Nothing

CUC
BOG
Excellent 10.0

Great

BGA
BOG
Mediocre 2.0

Leg space

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

MDE
BOG
Excellent 10.0

Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes

didn't find any things I didn't like

Fri, Jan 19
MIA
EJA
11h 21m
Tue, Jan 30
EJA
MIA
11h 28m
Trip: 12 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 6727 reviews
Overall
8.1
Boarding
8.1
Comfort
8.1
Crew
8.3
Entertainment
8.0
Food
7.6
BOG
SCL
Mediocre 2.0

The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers

SAL
YYZ
Good 6.6

the TV!

the food and the selection of movie

BOG
AXM
Mediocre 2.0

Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.

BOG
MIA
Okay 4.0

Crew service inflight are very well trained.

After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service.

CUC
BOG
Excellent 10.0

Great

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