Cons: "The tv set stopped working 45 min before landing."
Pros: "Easy airline to fly with good equipment"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Cons: "Entertaiment debe mejorar"
Pros: "Good service from the crew /flight attendance"
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "Crew was courteous,helpful."
Pros: "Quick boarding."
Cons: "Food was sub-par. Tight seating"
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Pros: "Everything was great"
Cons: "Keep up the awesome work everyone does"
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "We had an amazing flight"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Pros: "Seating very comfortable and food was very tasty and healthy."
Cons: "Took a bit to get the luggage in MDE."
Cons: "It was delayed 4 hours because they were on strike, lunch was bad, service terrible. No more Avianca for me!!!!"
Pros: "Service, food, entertainment"
Cons: "Everything was great!"
Cons: "The food was gross the flight was four hours late. Horrible service"
Pros: "The service"
Cons: "Poor entertainment old plane"
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Cons: "The aircraft for the route Miami-Bogota was not in good shape. The business class didnt have any entertainment on board, even though food it’s ok. I’ve been in other airlines and the services on board, as well as the seats are in better shape."
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "Comfortable newer aircraft On time departure on both outbound and return flights Full meal service with free beverage including wine and beer offered in economy class. Two free checked bags per passenger in economy class. All of the above are far superior to any airline at a competitive price"
Pros: "Great flight great service."
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Pros: "The flight was on time, good attention and very pleasant thanks Avianca."
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "crew was very charming"
Cons: "Me perdieron DOS maletas!!!!!!"
Pros: "On time , and good service"
Cons: "Disaster app and call center"
Pros: "excellent service on board"
Pros: "Entretainment was the only part that i will recommend"
Cons: "They wake me up like 20 times, they didn't have covers for all the seats, i only ask for a flass of water during the breakfast and they told me to go to the back and take it by myself. They didn't let me know that any seat of the row i was in didn't pull back, they also wake me up to open the window.... Overall the worst experience with a mayor airline... Im worried i have to go back home with them."
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"