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(Round-trip)
Airports
Origin
New York
$350
only
$350
Baltimore
$350
only
$350
Los Angeles
$409
only
$409
Newark
$350
only
$350
Oakland
$546
only
$546
Washington
$457
only
$457
Boston
$340
only
$340
Destination
Berlin
$340
only
$340
Wed, Mar 21
BOS
SXF
10h 25m
Thu, Apr 12
SXF
BOS
11h 05m
Trip: 23 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EWR
KEF
Mediocre 2.0

nothing can come to mind and unable to get connection flyer to their flight on time.

staff were not experienced to control connecting flyers-should have released those passengers first

EWR
KEF
Mediocre 2.6

Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

LGW
KEF
Mediocre 2.0

Nothing

Poor customer service

BOS
KEF
Excellent 8.0

Lovely planes, crew, airports. All went well.

Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

CDG
KEF
Mediocre 2.0

No luggage included.

Tue, May 22
BOS
SXF
19h 55m
Thu, May 24
SXF
BOS
42h 35m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Apr 24
JFK
SXF
11h 40m
Thu, May 3
SXF
JFK
18h 45m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 2468 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.0
Food
6.2
FCO
LAX
Mediocre 2.6

Liked: that it didn't crash, I guess.

Didn't like: we had to beg for water from the staff (there and back) just because we didn't pay for a meal. We didn't even get offered snacks on either flight. One way was 13 hours and the way back was nearly a 12 hour flight. There was also no wi-fi, and even though this is a first world problem, it's 2018 and the flights were longer than some people stay awake in a whole day. That's ridiculous. Kayak is chill, but Norwegian will no longer be an option for my travels.

LGW
JFK
Good 6.8

The crew from the gate/customer service desks to the flight crew were very nice, Norwegian is very lucky.

My flight was delayed by almost 6 hours. For days I received alerts about it being my last chance to upgrade my flights. Many hours before my flight they knew the flights were delayed yet I did not receive one text or e-mail to let me know. I was at the airport for 9 hours. 9. Worst part is that I'm not even the only one.

JFK
ARN
Mediocre 2.0

It was very late and we missed out our opera tickets.

EWR
BCN
Mediocre 3.3

Crew was nice

I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back

LAX
CDG
Okay 5.3

Flight on time

No food or pillow.comforter even long flight and everything is on sell

Sun, Feb 25
JFK
SXF
14h 50m
Tue, Feb 27
SXF
JFK
14h 45m
Trip: 3 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 6087 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
7.5
Food
7.5
SVO
DEL
Mediocre 2.6

That we didn’t crash

We boarded the plane, waitied for an hour and a half needed to leave the plane and board another plane all in a very slow Unprofessional way The staff was not helpful The flight ended up landing five hours late many people lost their connection flight

PRG
SVO
Okay 4.0

My tough plastic carry-on didnt fit into their newly applied strict rules and had to checked in. Arrived Broken into pieces:(

SVO
TLV
Mediocre 2.0

The gate number was not written on the boarding card i arrived to Moscow and nobody helped me and i lost my flight and Aeroflot refuse to put me on another flight .....what should i do ????????

SVO
IAD
Excellent 10.0

Great level of service.

Can't think about anything

MIA
SVO
Excellent 10.0

Nothing to complain about.

Mon, Apr 9
BWI
SXF
10h 45m
Thu, Apr 19
SXF
BWI
11h 15m
Trip: 11 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EWR
KEF
Mediocre 2.6

Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

EWR
KEF
Mediocre 2.0

nothing can come to mind and unable to get connection flyer to their flight on time.

staff were not experienced to control connecting flyers-should have released those passengers first

KEF
BRU
Mediocre 2.0

non event --missed connection flight due to bad flight crew. my name is liam from new jersey

LGW
KEF
Mediocre 2.0

Nothing

Poor customer service

KEF
BWI
Mediocre 2.3

Nothing

N/a

Mon, Apr 23
EWR
SXF
11h 00m
Sat, May 5
SXF
EWR
11h 05m
Trip: 13 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1376 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Good 6.4

Great legroom, nice crew.

The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

KEF
SXF
Okay 4.6

Disorganized and horribly untransparent. The flight left the airport more than an hour after we were supposed to, but we were given no updates. Instead, we stood in a hot tunnel for an hour, then in a hot shuttle, and then sat on the plane.

CDG
KEF
Mediocre 2.0

No luggage included.

ORD
KEF
Mediocre 2.0

Nothing!

Everything! Flight was cancelled, only could get us on another flight 3 days later then that flight was delayed! Wth!

KEF
BWI
Excellent 8.0

Crew is always fantastic and helpful, even when dealing with grumpy entitled passengers who didn’t bother to read the airline details and are shocked when they discover nothing is free.

KEF really needs to enlarge their airport if they’re going to market tourism

Wed, May 2
EWR
SXF
11h 00m
Tue, May 15
SXF
EWR
11h 05m
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1376 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
FRA
KEF
Good 6.0

The on board crew was friendly

Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.

CDG
KEF
Good 6.4

Great legroom, nice crew.

The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

SFO
KEF
Mediocre 2.3

We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.

CDG
KEF
Mediocre 2.0

No luggage included.

BOS
KEF
Mediocre 2.0

did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again

Tue, Apr 17
JFK
SXF
11h 40m
Tue, Apr 24
SXF
JFK
16h 15m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 2468 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.0
Food
6.2
JFK
ARN
Mediocre 2.0

It was very late and we missed out our opera tickets.

BOS
LGW
Excellent 8.0

No beverages or snacks

JFK
ARN
Good 6.0

The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great

*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA.

LAX
CDG
Okay 5.3

Flight on time

No food or pillow.comforter even long flight and everything is on sell

BCN
EWR
Mediocre 2.0

Please return my money.

Please return my money.

Tue, May 29
IAD
SXF
20h 05m
Mon, Jun 4
SXF
IAD
18h 20m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Thu, May 17
JFK
SXF
11h 00m
Wed, May 30
SXF
JFK
17h 00m
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EWR
KEF
Mediocre 2.0

nothing can come to mind and unable to get connection flyer to their flight on time.

staff were not experienced to control connecting flyers-should have released those passengers first

KEF
BRU
Mediocre 2.0

non event --missed connection flight due to bad flight crew. my name is liam from new jersey

BOS
KEF
Excellent 8.0

Lovely planes, crew, airports. All went well.

Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

EWR
KEF
Mediocre 2.6

Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

KEF
BWI
Mediocre 2.3

Nothing

N/a

Sun, Jun 3
JFK
SXF
14h 05m
Thu, Jun 7
SXF
JFK
12h 00m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 2468 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.0
Food
6.2
JFK
ARN
Good 6.0

The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great

*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA.

JFK
ARN
Mediocre 2.0

It was very late and we missed out our opera tickets.

FCO
LAX
Mediocre 2.6

Liked: that it didn't crash, I guess.

Didn't like: we had to beg for water from the staff (there and back) just because we didn't pay for a meal. We didn't even get offered snacks on either flight. One way was 13 hours and the way back was nearly a 12 hour flight. There was also no wi-fi, and even though this is a first world problem, it's 2018 and the flights were longer than some people stay awake in a whole day. That's ridiculous. Kayak is chill, but Norwegian will no longer be an option for my travels.

OSL
JFK
Excellent 8.6

Same as above.

See previous survey commemt

MUC
OSL
Excellent 9.0

Nice newer plane comfortable ride. Great staff on the plane.

Flew Norwegian air on two consecutive flights. Both were late arrivals.

Sun, Jun 3
JFK
SXF
14h 05m
Fri, Jun 15
SXF
JFK
11h 00m
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Fri, May 18
JFK
SXF
11h 00m
Wed, May 30
SXF
JFK
17h 00m
Trip: 13 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Okay 5.0

the staff was nice and attentive

the boarding procedures at CDG were lengthy and unlcear

KEF
BRU
Mediocre 2.0

non event --missed connection flight due to bad flight crew. my name is liam from new jersey

LGW
KEF
Mediocre 2.0

Nothing

Poor customer service

FRA
KEF
Good 6.0

The on board crew was friendly

Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.

EWR
KEF
Mediocre 2.6

Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

Mon, Apr 16
JFK
SXF
16h 30m
Tue, Apr 24
SXF
JFK
16h 15m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Mar 8
JFK
SXF
16h 35m
Thu, Mar 15
SXF
JFK
30h 10m
Trip: 7 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 6087 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
7.5
Food
7.5
SVO
TLV
Mediocre 2.0

The gate number was not written on the boarding card i arrived to Moscow and nobody helped me and i lost my flight and Aeroflot refuse to put me on another flight .....what should i do ????????

TLV
SVO
Mediocre 2.0

Even though there was a significant delay there was recompense for Hotel or fare.

JFK
SVO
Excellent 9.2

The flight was excellent, other than it was >1 hour late.

The flight was delayed by over one hour.

TLV
SVO
Excellent 10.0

Everything went smoothly

MIA
SVO
Excellent 10.0

Nothing to complain about.

Wed, Aug 29
JFK
SXF
11h 55m
Fri, Sep 28
SXF
JFK
17h 15m
Trip: 31 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 2468 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.0
Food
6.2
JFK
ARN
Good 6.0

The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great

*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA.

MUC
OSL
Excellent 9.0

Nice newer plane comfortable ride. Great staff on the plane.

Flew Norwegian air on two consecutive flights. Both were late arrivals.

LGW
JFK
Good 6.8

The crew from the gate/customer service desks to the flight crew were very nice, Norwegian is very lucky.

My flight was delayed by almost 6 hours. For days I received alerts about it being my last chance to upgrade my flights. Many hours before my flight they knew the flights were delayed yet I did not receive one text or e-mail to let me know. I was at the airport for 9 hours. 9. Worst part is that I'm not even the only one.

BOS
LGW
Excellent 8.0

No beverages or snacks

JFK
ARN
Mediocre 2.0

It was very late and we missed out our opera tickets.

Mon, Apr 16
JFK
SXF
16h 30m
Tue, Apr 24
SXF
JFK
16h 15m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Apr 21
LAX
SXF
14h 15m
Fri, May 4
SXF
LAX
15h 10m
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
FRA
KEF
Good 6.0

The on board crew was friendly

Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.

BOS
KEF
Excellent 8.0

Lovely planes, crew, airports. All went well.

Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

KEF
EWR
Okay 5.6

not agreeing with the policy that you have to buy even the WATER... that is cheap!!

CDG
KEF
Good 6.4

Great legroom, nice crew.

The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

KEF
AMS
Mediocre 3.0

The flight was held when our previous flight was delayed so no rebooking was necessary.

Sat, Apr 21
LAX
SXF
14h 15m
Fri, May 4
SXF
LAX
15h 10m
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1379 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Mediocre 2.0

non event --missed connection flight due to bad flight crew. my name is liam from new jersey

FRA
KEF
Good 6.0

The on board crew was friendly

Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.

KEF
AMS
Mediocre 3.0

The flight was held when our previous flight was delayed so no rebooking was necessary.

EWR
KEF
Mediocre 2.6

Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

BOS
KEF
Excellent 8.0

Lovely planes, crew, airports. All went well.

Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

Sat, May 5
OAK
SXF
13h 55m
Tue, May 29
SXF
OAK
18h 10m
Trip: 25 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 2473 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.0
Food
6.2
BCN
EWR
Mediocre 2.0

Please return my money.

Please return my money.

FCO
LAX
Mediocre 2.6

Liked: that it didn't crash, I guess.

Didn't like: we had to beg for water from the staff (there and back) just because we didn't pay for a meal. We didn't even get offered snacks on either flight. One way was 13 hours and the way back was nearly a 12 hour flight. There was also no wi-fi, and even though this is a first world problem, it's 2018 and the flights were longer than some people stay awake in a whole day. That's ridiculous. Kayak is chill, but Norwegian will no longer be an option for my travels.

JFK
ARN
Good 6.0

The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great

*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA.

OAK
LGW
Excellent 8.0

The seats the leg room

The entertainment was all old stuff Boarding was delayed and the check in area was not really very well set up you had to take your bags once checked in to another area whilst manoeuvring round people

LAX
LGW
Okay 4.0

There was one particularly pretty crew member with a great laugh and she was very friendly

I flew out with the same luggage that I flew in with. They charged me $56 for it. It seemed as if they made a new rule out of the blue and included my personal bag my carry on. It wasn't that they had to be concerned about the FAA weight requirements because the flight was only about 80% full. The in-flight entertainment was limited and there was no audio... so in other words, you could not simply turn on music to go to sleep by. This is a very bare-bones airline. Also, one flight attendant was perhaps the rudest person I've ever come across. "Go talk to someone else - I'm busy." All I asked for was a fork. She was simply opening a bin at the moment.

United States to Berlin Schönefeld Flight Information

Flights Arrive in Berlin Schönefeld
Flights Depart from United States
Flight Price $340
Airlines WOW air, Norwegian, Aeroflot
*
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