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Pros: "The crew was amazing - so helpful and so accommodating"

Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."

Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."

Cons: "If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now"

Cons: "I'm very gtateful"

Pros: "No"
Cons: "No"

Pros: "Crew was great again."
Cons: "I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work."

Pros: "I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want."
Cons: "Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain."

Cons: "Big delay in PEK"

Pros: "Nothing"
Cons: "Late No wifi internet said there was Late Had to run through airport to catch connection Bags didnt arrive Now have to wear sweaty clothes (after running for a day or two) Food sucked"

Cons: "The food is not so tasty."

Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."

Cons: "Waiting to book seats till arriving at airport because it was 3 party booking. Didn’t want to pay more to pick seats because that’s why we booked with you to save money. Was on a 15hr flight not with my husband. Did not start out vacation out on the foot."

Pros: "Plane was clean"
Cons: "Crew walked around with only water no juice. There was no fruit or refreshments for such a long flight as on other airlines. The two meals had very little meat in them very mediocre Seats very narrow."

Cons: "Plain delayed and connection missed. Should not sell tickets with short overlays."

Pros: "Everything. I love Air China. Great service. Delicious Noodles."

Pros: "Nothing"
Cons: "Can you believe only two meals for 14hours trip ??"

Pros: "I was able to sleep most of the flight"
Cons: "The people next to me were annoying and smelled awful."

Pros: "nothing"
Cons: "very irresponsible! & no English"

Pros: "nothing"
Cons: "cancelled last minute, rescheduled for the next flight three days later"

Cons: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."

Pros: "The whole experience was unsatisfactory"
Cons: "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."

Cons: "No vegetarian option, crew spoke little to no English, board was a mess, delayed an hour on tarmac after boarding late, only 4 agents at JFK to check in several hundred people."

Pros: "We got to move to the front of economy which gave us more legroom which we needed."
Cons: "They changed planes on us and we lost our upgraded “premium economy” seats."

Pros: "Some of my friends had bad experience with Air. China. I was a bit worry about delays and lost luggages. It came out to be quite good. It was only delayed by half an hour and I was able to retrieve all my luggages. The food is also quite good."
Cons: "For the long flight, I was not able to use the touch screen for any entertainment. I think it was broken. The seat is not as comfortable as I thought. They need to upgrade the entertainment touch screen and seat cushions."

Pros: "The crew was pleasant and helpful, meals were adequate with drinks and snacks available between meals."
Cons: "The interior of the plane could use a facelift, the seats were well worn and stained. The movie selection was limited with more than half the choices in Chinese with subtitles too small to read on the tiny seat back screen. Also the headphone jack did not fit properly so I had to constantly hold it in place. Bathrooms were not well maintained."

Cons: "My complaint is against FlightNetwork.com AND Air China for failing to respect the agreement made when my ticket was purchased and the money had been withdrawn. I would like Kayak to be cautious about working with flightnetwork.com because they took my money but did not honor my ticket or register it with Air China. While waiting to speak with an agent at flightnetwork.com, the Air China manager told me he had plans and would not wait for me to help solve the issue. I was left alone at the counter and forced to buy an entirely new ticket from a different carrier last minute. I do not recommend using Air China from NY JFK or the flightnework.com service connected to Kayak."

Pros: "Great flight and entertainment throughout."
Cons: "Everything w this flight was satisfactory. No negatives to mention."

Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."

Pros: "Offered an emergency exit seat to make me comfortable. Great crew very polite and helpful Great pilot great landing"
Cons: "14 hour flights are rough on anyone but they made it bareable"

Pros: "Service was nice and quick. Plane wasn’t too crowded."
Cons: "It was abnormally cold on the plane, which made relaxing difficult."

Pros: "Flight was delayed, check in was not as orderly... but customer service to accommodate re booking on connection flight was great. Overall the airline is great in being accommodating."
Cons: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."

Pros: "It was nice."
Cons: "Delayed a little bit."

Pros: "Nothing!"
Cons: "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"

Pros: "Overall ok. Plane was an older model."
Cons: "No wifi for long trips. Very important to me."

Cons: "The seats were very close together so when the person in front of you reclined back, it was very uncomfortable."

Pros: "Flight crew was nice. Seats comfortable. Flight left on time."
Cons: "Food and entertainment need improvement."

Pros: "Staff was friendly and helpful. They were very accommodating and even found me a vegetarian meal even tho my request hadn't gone through. On time and on point."
Cons: "No negatives to report at all!"

Pros: "Worst flight ever. Delayed 2 hours on the front end. Food was horrible. Plane was freezing. Service awful. No information on the delays."

Pros: "Mr. Zhang helped me a lot. Thanks!"

Cons: "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."

Pros: "Everything was good on and everything we wanted was up to date on the business class."
Cons: "On the last short flight there was business class seats but we were at the very back of the plane."

Cons: "Seat is small and uncomfortable No entertainment on flight Landing late Food test not good poor customer service"

Pros: "Nothing"
Cons: "We missed our connecting in the Beijing airport both times. Even though our flights were delayed by several hours, the AirChina staff seemed unprepared to help us about we sat in the Beijing airport for multiple hours before going to Phuket and again on the way home when going back to NYC. They refused to give us meal vouchers and were generally unapologetic."

Pros: "Nothing"
Cons: "They informed me 3 days in advance via email that my connecting flight is cancelled. No rebooking to other carrier, no hotel. They expected me to wait 24 hours in Beijing airport! Worst: had to try 4 times to call them till someone picked up, 3 times I gave up after 30 minutes (roaming). Very unfriendly handling of case."

Pros: "Polite and customer oriented flight crew."
Cons: "Food could be better in terms of content/ ingredients. Entertainment choices for non-Chinese oriented movipes/songs were too few."

Pros: "Cabin crew was excellent, Business Class seat was comfortable and roomy, though you had to crawl over the aisle seat occupant to leave the window seat. Was a 747-800 - we sat in the upper deck."
Cons: "Audio did not work on my entertainment system"

Cons: "Plane was not climate controlled well."

Cons: "Flight landed late, middle of airport when it's raining, and we had to take the steps down and squeeze into a tiny bus...which also only fit half the flight, so a lot of people got stuck waiting in the rain for a bus after they got off."