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(Round-trip)
Airports
Origin
New York
$532
only
$532
Los Angeles
$421
only
$421
Newark
$1075
only
$1075
San Jose
$725
only
$725
Destination
Hefei
$421
only
$421
Tue, Feb 6
LAX
HFE
17h 55m
Sun, Mar 4
HFE
LAX
36h 20m
Trip: 27 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 225 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

KHN
XMN
Excellent 10.0

Hostess

Mon, Feb 5
LAX
HFE
25h 20m
Wed, Mar 7
HFE
LAX
31h 40m
Trip: 31 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

Sat, Feb 3
LAX
HFE
20h 55m
Wed, Mar 7
HFE
LAX
22h 05m
Trip: 33 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3639 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Okay 4.0

I still don’t have my luggage and I’m coming home. Awful

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
LAX
Okay 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
LAX
Okay 4.0

cheap

air con dripping

CAN
JFK
Good 7.6

They did work with us to help with the seating.

We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach.

Thu, Mar 22
JFK
HFE
18h 45m
Tue, Apr 3
HFE
JFK
21h 05m
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3940 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
WUH
Mediocre 2.0

Nothing

Everything, will never use again. Worst flight experience I have had has been with this airline

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

PVG
LAX
Okay 4.6

Same in-flight movies as the west-bound flights. Crew has very limited English skills.

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

Fri, Dec 1
SJC
HFE
38h 10m
Fri, Dec 8
HFE
SJC
37h 17m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Dec 7
LAX
HFE
41h 15m
Sat, Dec 30
HFE
LAX
26h 40m
Trip: 24 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
LXA
KTM
Good 6.0

Flight over Himalayas was breath-taking!

Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay.

CTU
PEK
Mediocre 3.3

The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

CTU
LXA
Good 6.6

When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

CTU
TNA
Mediocre 3.3

The flight attendants were nice

Organization is poor, food is aweful, seats are bad

CTU
KWL
Excellent 10.0

Great experience. Prompt service and polite staff all around. Nicest flight in China so far.

Thu, Feb 8
LAX
HFE
25h 20m
Wed, Mar 7
HFE
LAX
31h 40m
Trip: 28 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
MNL
PEK
Good 6.3

Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly

Seats too small me too big lol

PEK
BKK
Okay 5.6

The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.

Zero entertainment. I know it's only a 4-5 hour flight but still.

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

Wed, Feb 7
LAX
HFE
31h 50m
Sat, Mar 3
HFE
LAX
27h 50m
Trip: 25 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3639 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
LAX
Okay 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
JFK
Excellent 9.6

Arrived on time.

SGN
CAN
Excellent 10.0

November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: fan_bonnie@yahoo.com.hk 23 Nov, 2017

Mon, Jan 22
LAX
HFE
20h 55m
Tue, Jan 30
HFE
LAX
36h 55m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3639 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
JFK
Excellent 9.6

The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!

CNX
CAN
Excellent 9.6

The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

Sat, Feb 3
LAX
HFE
25h 20m
Sun, Mar 4
HFE
LAX
16h 40m
Trip: 30 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

MNL
PEK
Good 6.3

Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly

Seats too small me too big lol

Tue, Dec 5
JFK
HFE
25h 00m
Sun, Dec 17
HFE
JFK
23h 35m
$1010
Trip: 13 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2335 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
BKK
TPE
Mediocre 2.0

They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again.

HKG
TPE
Good 6.3

I request to re-assign the seat next to corridor in counter.

The airline assigned us with two middle seats among the four-seat pattern again. No other choice.

TPE
LAX
Mediocre 2.0

They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again.

MNL
TPE
Excellent 8.6

Entertainment

Comfort I have long legs...

MNL
MNL
Excellent 10.0

Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely.

Nothing that China Airlines could control. Mostly issues with Manila NAIA airport.

Sat, Feb 3
LAX
HFE
20h 55m
Mon, Mar 5
HFE
LAX
36h 55m
Trip: 31 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3639 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Excellent 8.0

Everything went well.

CAN
LAX
Okay 4.0

cheap

air con dripping

CAN
JFK
Excellent 9.6

The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!

LAX
CAN
Okay 4.0

I still don’t have my luggage and I’m coming home. Awful

CNX
CAN
Excellent 9.6

The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!

Sun, Dec 10
EWR
HFE
39h 56m
Wed, Dec 27
HFE
EWR
46h 12m
$1075
Trip: 18 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 1883 reviews
Overall
7.7
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
CPH
Good 6.6

Crew very professional and nice food Boarding process well organized

Poor seat comfort in business class and no entertainment for a flight lasting more than 1h

CPH
CDG
Okay 5.0

Nice food Right in time Police and customs formalities easy

Poor comfort in business class No entertainment at all

CDG
PRG
Excellent 8.6

It was on time and the crew was good

The food wasnt upto the mark

CDG
ATL
Mediocre 3.6

It was on time

Food was AWFUL! Better to serve nothing

TLV
CDG
Excellent 9.0

Crew was welcoming

Space between the seats was too small.

Sun, Feb 4
LAX
HFE
29h 00m
Fri, Mar 2
HFE
LAX
34h 40m
Trip: 27 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Wed, Feb 7
JFK
HFE
18h 45m
Tue, Feb 20
HFE
JFK
27h 40m
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3940 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

PVG
LAX
Okay 4.6

Same in-flight movies as the west-bound flights. Crew has very limited English skills.

OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

Wed, Feb 7
LAX
HFE
31h 50m
Wed, Mar 7
HFE
LAX
36h 55m
Trip: 29 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3639 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
LAX
Okay 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
LAX
Excellent 8.0

Everything went well.

SIN
CAN
Okay 4.0

cheap

no tv/ personal entertainment. feels like a budget flight. delayed flight

LAX
CAN
Okay 4.0

I still don’t have my luggage and I’m coming home. Awful

Mon, Feb 5
LAX
HFE
25h 20m
Fri, Mar 2
HFE
LAX
34h 40m
Trip: 26 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

MNL
PEK
Good 6.3

Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly

Seats too small me too big lol

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Fri, Feb 9
LAX
HFE
19h 40m
Thu, Mar 1
HFE
LAX
17h 45m
Trip: 21 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3940 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

PVG
LAX
Okay 4.6

Same in-flight movies as the west-bound flights. Crew has very limited English skills.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

Thu, Feb 8
LAX
HFE
25h 20m
Fri, Mar 2
HFE
LAX
16h 40m
Trip: 23 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

PEK
BKK
Okay 5.6

The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.

Zero entertainment. I know it's only a 4-5 hour flight but still.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

Fri, Feb 9
LAX
HFE
42h 25m
Mon, Mar 5
HFE
LAX
36h 20m
Trip: 25 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 225 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

XMN
LAX
Excellent 9.6

Crew, comfort, food, entertainment.

Boarding.

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

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