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Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"

Pros: "The Cabin Crew"
Cons: "Improve entertainment content"

Cons: "Almost everything- uncomfortable seating, pathetic hosting, malfunctioning entertainment system, delays over 3 hours, missed flights and poor customer treatment. Not one thing went right."

Pros: "Food was okay"
Cons: "The flight was delayed which made me miss my connection to Kochi. There are no announcements or communication from Air India. It's not worth flying Air India for cheaper tickets even if it's a last minute trip. I would recommend Emirates or Qatar Airways, if traveling from NY to COK"

Pros: "Pricing seating and foid"
Cons: "Nothing"

Cons: "In flight service was bad. Long lay over at Mumbai for connecting flight to Hyderabad.Flight delays"

Pros: "The crew were very friendly and helpful. I paid $25 extra (which isn't much at all) for an exit row and it was as comfortable as it could have been in economy. I got to my destination safely and on time which is most important."
Cons: "I wasn't able to keep the screen for the entertainment system up (I had no seats in front of me so the screen was on an arm) so I could not use the entertainment system. If I had been able to use it, I usually prefer using the audio part of the system and I noticed that only Indian music was available. It would be nice if some western music was also offered."

Pros: "Service was curtious and good"
Cons: "Food and wine"

Cons: "TV system was very bad."

Pros: "Courteous service"

Cons: "Tv was not working at all"

Cons: "Seat allotment."

Cons: "Entertainment system doesn’t work. Headphone jack not working!!"

Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."

Pros: "New flight with chargers for phones. Great food and comfortable seats."

Cons: "Terrible airline; my back still hurts 10 days after sleeping on their business class seats."

Pros: "The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats."

Pros: "Nothing"
Cons: "Screen wasn't working for 15 hrs. Seat is worse. Seat has no cusion and they hurt as well. Food was bad and I felt like I will get sick."

Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."

Pros: "Doesn't matter when I say what I didn't like"
Cons: "We were seated in the 3rd row to a wash room which was broken even before we took off. Water (mixed with pee and other stuff) started leaking and the staff started to put down news papers and sprayed some perfumes. During the flight the leak got worse and carpet under our seats got completely soaked with pee waters. It smelled horrible and we couldn't even put our legs down. Crew didn't do anything to alleviate our pain. They didn't even bother to check on us other than to serve food when the time is up. It was the worst 14 hours our family had to live in our entire life. Shame on Air India."

Cons: "Food was not good . Entertainment system didn't work for the entire 14 hr flight journey"

Pros: "Food."
Cons: "Boarding."

Pros: "Direct Flight reached on schedule"
Cons: "Some of entertainment systems were not functioning"

Pros: "The window seat"
Cons: "Bathroom a mess"

Pros: "Leg space"
Cons: "Seat color selection, flight map not working"

Pros: "On time, good movies and overall o What one expects for an economy class flight."
Cons: "Sometimes the air hostes were hard to understand."

Cons: "Reached destination late by 13 hours."

Pros: "Good flight, modern plane. I love curry, but food was god awful"
Cons: "Baggage handlers went through my stuff and stole tools."

Pros: "Service was very good"
Cons: "Trays are broken"

Pros: "Had good legroom; seating was comfortable"
Cons: "Food was not up to mark. The touchscreen was not responsive everytime."

Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."

Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."

Cons: "it was nice trip, the flight was on time with good service."

Pros: "Everything"

Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"

Cons: "Worst food ever and the seats too were very much uncomfortable"

Pros: "Nothing to like other than desi crew who are relatively helpful for elderly parents who cannot speak english"
Cons: "Flight was delayed by 9 hours and no information was shared with passengers waiting. There were no seating arrangements for elderly parent or families with children Do not fly Air India"

Cons: "It would have been nice if more check - in counters were opened and expedited the process and cut down big lines. - Also baggage was not checked thru Hyderabad. Baggage was collected at Mumbai airport, went thru customs and had to be rechecked for Hyderabad flight."

Cons: "Boarding was a bit disprganized"

Pros: "Never going on an American airline again!"

Pros: "The food and the comfertness is great"
Cons: "Staff and the cleanliness suckes"

Pros: "Direct non stop"
Cons: "Was told that my ex baggage would cost $100 but when I got there at check in was informed that it was going to be $200. T Totally unacceptable. I could have easily given the extra suitcase to my son in law coming a few days later who has a status on Continental & could take it for free for me!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Good crew . Helpful and polite . Smiling"
Cons: "Cleanliness to b improved in toilets . Seats were not in good condition . Place near window should be clean"

Pros: "Flight landed timely despite a late take off"
Cons: "Food quality very poor. Baggage claim took me over an hour.waiting after a 15hr flight was troublesome Flight attendants were not responsive Many of the entertainment systems didn't worked and passagers kept complaining"

Cons: "There was just one cartoon movie for kids. I was expecting a lot more for a 14 hour flight"

Cons: "I did not like to complete immigration in Mumbai as my connecting flight to Hyderabad is in couple hours and I had to take my luggage and check in again and check out again in Hyderabad , very inconvenient process , doesn't make any sense to carat big luggage twice and stress level raises as the connect flight might miss , very poor coordination ."

Pros: "Flight service and food was Ok."
Cons: "Unruly passengers, poor ground staff customer service."

Pros: "Seats are spacious , food was OK"
Cons: "The tray did not work , needed effort to fold n unfold, seats and carpets smelled of pesticides , movies and entertainment was not latest , it was 2014 ."