Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Cons: "Every thing perfect, I’m so happy with the service."
Pros: "Crew friendly."
Cons: "Seat super small."
Pros: "I like the most when we got checked in for our luggage & bag really she has a awesome behavior by one of the female I forgot her nam"
Cons: "Food collection especially for Muslims"
Pros: "I think just the boarding experience."
Cons: "Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language."
Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Pros: "Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!"
Cons: "Amenties kit was below par"
Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "The flight from Los Angeles to Guangzhou was good and food was fine."
Cons: "Food served on Guangzhou-Dhaka sector was not good."
Pros: "Chicken with noodles plate is great.."
Cons: "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
Cons: "Did not get the special meal (Oriental vegetarian )that I had ordered. Also on my return flight as well,even after reconfirming it two day before my return flight."
Pros: "Business class seats were as good as any first rate airline. Cabin crew was excellent"
Pros: "good service"
Cons: "i got a window seat"
Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Cons: "2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it"
Pros: "After traveling on the large US carriers China Southern is a breath of fresh air. Nothing is too much trouble for the cabin staff who were absolutely fantastic. The price was super competitive. Will always try and travel with them on trips to Asia."
Cons: "Customer service sucks. The airline has no definite answer regarding our concerns."
Pros: "the flight from guangzhou to LA is airbus 380, has freaking 2 stories!"
Pros: "Great crew service!"
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Cons: "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"
Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."
Cons: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."
Pros: "Service food attendants wonderful"
Cons: "It was long"
Pros: "On time"
Cons: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Pros: "Overall I have 5 bc it wasn't airlines fault"
Cons: "Flight was delayed 2 hours"
Pros: "The flight crew were extremely hard working and efficient."
Cons: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Pros: "What I like it was the amazing customer service from one of the male flying attending"
Pros: "Crew was friendly and helpful at all times."
Cons: "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
Pros: "Super great customer service, friendly and accommodating."
Cons: "Hard seats...could be made more comfortable"
Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Pros: "The food was very good the staff very very dedicated & caring was really surprised to see such high standards of service to the customer on the airline.It dispelled all my doubts about chinese airlines service quality, Was one of the best flying experiences.It was the best leg of the entire journey"
Cons: "Was unable to do online checkin for the flight. Should get more online alerts about the exact terminals locations ,navigations etc about the check in counters for the customers doing the transit"
Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
Cons: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Pros: "The plane was always on time and the crew was always ready to help. The food was also good."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "Relatively comfortable for a 14 hour flight; even got some sleep."
Cons: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Cons: "China Southern cancelled my original flight and made me wait two hours two re-book. It was utter chaos and no one said sorry, gave me the reason and they were very rude at the counter. They acted as if it was my fault (and everyone else who waited) and simply had terrible service. I do not know if I would ever use them again."
Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
Cons: "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"
Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."
Cons: "Worst airline"
Pros: "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
Cons: "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
Pros: "Cheap and fast"
Cons: "Crews are not as friendly as they should."
Cons: "The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us"
Pros: "nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel."
Cons: "it could be better if my connecting flight waited for me"
Pros: "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
Cons: "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
Cons: "The food was uninspiring, to say the least."
Pros: "Remarkably few in flight announcements, which made it easier to sleep on the redeye. The bathroom was kept pretty clean."
Cons: "The food was pretty bad. The flight attendants were helpful, but not friendly. The other flyers were pretty active all night, with quite a few seat changes, which was distracting."
Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Cons: "Customer service"
Cons: "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
Cons: "The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too"
Pros: "Excellent, fully reclinable seating in business class, along with superior service"
Cons: "Limited and relatively poor selection of movies and music on offer"
Pros: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Cons: "I don’t have anything bad to say. The service was really good."
Pros: "I got the seat all the way in the back i prefer those because it sits 2 and you are only sitting next to one person. Tv had more than 2 dozen movies options and several games to choose from. They provided a pillow and blanket along with headphones for tv. Crew was very friendly."
Cons: "Food, but its airplane food and can not except to much unless your sitting first class."
Cons: "I had an issue with reserving seats"
Pros: "Comfortable seats for a 4 hour flight. Good crew. Late night flight. Good uneventful flight."
Cons: "I hate taking the bus to the plane and walking up the ramp with my carry on bags."
Pros: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Cons: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Pros: "left on time and arrived on time pretty good seat crew is very nice"
Cons: "food is mediocre. plane does not dock at the terminal in Shanghai. I have to walk down the stairs to get to a bus. That's difficult for me because I have some carryon bags and my sense of balance is not very good."
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Pros: "Price and crew were great"
Cons: "Boarding process, choice of movies, leg room"
Pros: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Cons: "Food Service Limited entertainment"
Cons: "The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water"
Pros: "Not sure"
Cons: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Pros: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Cons: "Hard seats. Long wait to board. Food can be better."
Pros: "good boarding good crew good seat in business class left on time and arrived on time"
Cons: "food was mediocre"
Pros: "Comfy seat and caring flight crew."
Cons: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Pros: "Really glad I took advantage of the private car service to and from JFK, it was nice to be picked up in an Escalade. Check in was a breeze. The Air France lounge at JFK was very nice, it was a great way to start our vacation at the airport with some light snacks and champagne. Seats on the plane were very comfortable in business class. Entertainment was a nice mix of Western and Eastern options, theninitial dinner meal was great."
Cons: "Fight attendants were just ok, they weren’t rude, but did not go above and beyond to make the flight special, there was constant smell of cigarette smoke, even though the flight was supposed to be non-smoking."
Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."
Cons: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Cons: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Cons: "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."
Cons: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Pros: "Fairly cheap tickets but u get what you pay for. I slept 7 hours then watched 3 movies which helped the fact I had a middle seat. Entertainment system was pretty good and had usb charger."
Cons: "Food on China Eastern is sub-par and they did not serve coffee the entire flight. As usual with all Chinese airlines you have to keep your phone off the entire flight. They would not let me select an isle seat online or at the gate, they said none were available, I’m 6’2”. Right behind me in my assigned seat there was an empty isle seat. If you ever have to call customer service at China Eastern may god be with you, because they will not be."
Pros: "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
Pros: "Price was great - the aircraft was new"
Cons: "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"
Pros: "very comfortable seat in business class excellent food friendly and competent flight crew"
Cons: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Pros: "Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb."
Cons: "No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile."
Cons: "4 out of 5 times I've taken Chinese Airlines something mechanical with the plane went wrong. This time 8 hour delay and I miss connecting flight again. Headed us into small hanger where man slammed into my leg. Ruined my vacation."
Pros: "flat beds, extensive menu and great service"
Pros: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Pros: "Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class."
Cons: "Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky."
Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Cons: "Flight was late by 2 hrs so I mussed my connection"
Cons: "It was just delayed without any announcement."
Cons: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Pros: "Nice crew,courteous service"
Cons: "Food could take improvement"
Pros: "excellent biz class seats great aircraft good flight"
Cons: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Pros: "nice crew goodteam"
Cons: "ticket cost"