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(Round-trip)
Airports
Origin
San Francisco
$428
only
$428
Chicago
$414
only
$414
Boston
$414
only
$414
Destination
Zurich
$414
only
$414
Sat, Feb 3
BOS
ZRH
13h 45m
Sun, Feb 18
ZRH
BOS
14h 37m
Trip: 16 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

ORD
LAX
Excellent 9.5

Easy, smooth.

SFO
DFW
Excellent 10.0

On time. Comfortable seat. Courteous crew. Easy transfer.

Tue, May 1
SFO
ZRH
17h 35m
Thu, May 10
ZRH
SFO
15h 25m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Thu, May 3
SFO
ZRH
14h 05m
Sat, May 12
ZRH
SFO
31h 10m
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HKG
HEL
Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

HEL
JFK
Good 7.3

It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway.

It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight.

JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

PEK
HEL
Excellent 10.0

N/a

HEL
JFK
Okay 4.0

UNCOMFORTABLE BED AND SERVICE

BED, DRINKS

Mon, Apr 2
BOS
ZRH
11h 25m
Tue, Apr 10
ZRH
BOS
14h 56m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

ATL
DFW
Excellent 10.0

My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.

ATL
ABE
Okay 4.0

Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

Sun, May 6
BOS
ZRH
9h 30m
Sun, May 13
ZRH
BOS
10h 35m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

KEF
ORD
Mediocre 2.0

same as above

same as above

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
LHR
Mediocre 2.0

See above.

Wed, Mar 7
SFO
ZRH
16h 45m
Tue, Mar 27
ZRH
SFO
22h 55m
Trip: 20 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
CCS
MAD
Excellent 10.0

Every thing

MAD
MXP
Excellent 10.0

All

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

FCO
MAD
Good 7.3

EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY

TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL

DUB
MAD
Mediocre 2.0

Nothing

Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place.

Sat, Feb 3
BOS
ZRH
14h 50m
Thu, Feb 22
ZRH
BOS
14h 35m
Trip: 20 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

LHR
EWR
Excellent 8.6

Most things

Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.

Mon, Feb 5
BOS
ZRH
13h 45m
Tue, Feb 20
ZRH
BOS
14h 37m
Trip: 16 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
ORD
LAX
Excellent 9.5

Easy, smooth.

SFO
DFW
Excellent 10.0

On time. Comfortable seat. Courteous crew. Easy transfer.

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

PHL
ATL
Okay 5.3

On time

Rude flight attendant

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

Wed, May 2
SFO
ZRH
23h 40m
Thu, May 10
ZRH
SFO
15h 25m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 7.3

It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway.

It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight.

TXL
HEL
Excellent 8.0

They have no charging points for the phone

JFK
HEL
Okay 5.3

Fast connection in Helsinki!

Delay in JFK, old aircrafts and mulfunctioned entertainment equipment.

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

Tue, Mar 13
BOS
ZRH
12h 30m
Thu, Mar 22
ZRH
BOS
13h 00m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Apr 4
BOS
ZRH
11h 25m
Tue, Apr 10
ZRH
BOS
14h 56m
Trip: 7 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
YYZ
Excellent 10.0

The staff is very friendly. Most pleasant airline I've flown with.

ATL
ABE
Okay 4.0

Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.

ZAG
CDG
Good 6.0

Old plane, bad food & old crew

SEA
LAX
Okay 5.3

Mu seat!

My baggage took for to long to arrive

LGA
ORD
Excellent 10.0

Flight was on time. Boarded quickly with no fuss.

Wed, May 9
BOS
ZRH
9h 30m
Sun, May 20
ZRH
BOS
10h 35m
Trip: 12 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
ORD
Mediocre 2.0

same as above

same as above

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Fri, Mar 2
ORD
ZRH
13h 05m
Wed, Mar 14
ZRH
ORD
16h 08m
Trip: 12 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
ORD
LAX
Excellent 9.5

Easy, smooth.

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

Mon, Mar 12
SFO
ZRH
17h 45m
Tue, Mar 27
ZRH
SFO
22h 55m
Trip: 16 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
CCS
MAD
Excellent 10.0

Every thing

FCO
MAD
Good 7.3

EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY

TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL

MAD
ORD
Excellent 8.6

Plenty of space for a long flight, left and landed on time. Overall very pleased

Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did

ORY
MAD
Good 6.0

Landed in foggy night. Crew fantastic. On time. Cabin clean

AGP
MAD
Okay 4.0

on time

business class is the same as eco...very poor...LH aslo have regional line, much much better.

Sun, Feb 4
BOS
ZRH
14h 50m
Thu, Feb 22
ZRH
BOS
13h 00m
Trip: 19 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

LHR
SFO
Okay 5.6

Very big delay!!!

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

TLV
LHR
Excellent 8.6

Most things

Sun, Apr 8
BOS
ZRH
15h 30m
Tue, Apr 17
ZRH
BOS
14h 56m
Trip: 10 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
LGA
ORD
Excellent 10.0

Flight was on time. Boarded quickly with no fuss.

GSO
ATL
Excellent 10.0

Plane nice and comfortable

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

SEA
LAX
Okay 5.3

Mu seat!

My baggage took for to long to arrive

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

Tue, May 1
SFO
ZRH
23h 40m
Wed, May 9
ZRH
SFO
31h 10m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2809 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

HEL
JFK
Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

TLL
HEL
Excellent 10.0

The nicest cabin crew!

PEK
HEL
Excellent 10.0

N/a

Mon, Apr 30
SFO
ZRH
18h 00m
Thu, May 10
ZRH
SFO
15h 25m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Sat, May 12
BOS
ZRH
9h 30m
Tue, May 15
ZRH
BOS
10h 35m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

OSL
KEF
Good 7.6

Well organized. Good smooth flight.

No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person.

Tue, Mar 13
SFO
ZRH
17h 45m
Tue, Mar 27
ZRH
SFO
22h 55m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 3254 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.8
MAD
MXP
Excellent 10.0

All

CCS
MAD
Excellent 10.0

Every thing

FCO
MAD
Good 7.3

EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY

TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL

LHR
MAD
Okay 5.0

Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap.

Baggage size for carry on luggage changed from BA to Iberia aircraft.

MAD
TLV
Excellent 9.6

Good seat compared to other airlines

The USB connector in my seat didn’t work

*
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