Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
No beverages in first class for over an hour
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Pros: "Seats were good"
Cons: "Flight was delayed on both ends"
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "Pilots. Flight attendants. Space. Left and arrived on time."
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Cons: "Never flying with Delta again"
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Great crew, nice plane, awesome entertainment"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Cons: "Was not offered a drink in first class prior to take off."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Flight Crew were friendly and attentive. Boarding is well organized."
Cons: "My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Nice selection of in-flight media Ahead of time arrival"
Cons: "MSP baggage service was probably the longest delay I have ever experienced w Delta~40 minutes. (Overshadows the ahead of time arrival). Also, I had an oversize item-ski bag-which for some reason they did not deliver through the designated "oversize baggage" door but instead put out against the wall through a side door well down the terminal from the designated door. I might still be standing there except my traveling companion walked down that way and found it."
Pros: "I loved the service provided by the flight attendants as as well as the gate attendant who poked, prodded and did what he could to ensure our already late flight took off before it got stuck waiting for a gate at LAX. Thanks to him and the work of the crew, not only did the flight leave ASAP, our flight arrived early."
Cons: "I didn't like that the monitor for my seat was on the fritz and inoperable, which became a huge issue because of what follows. Making matters exponentially worse was the roughly 30-minute delay we experienced when we landed. Although our flight arrived at LAX early - in spite of the late departure from SLC - we were left waiting for a gate and were forced to wait for a gate. Inexplicably, the AC was turned off and the passengers all began to virtually cook while stuck in our seats. Also, due to another asinine snafu (the grounds crew didn't push a flight far out enough and blocked our plane along with eight others, which delayed our flight further. Adding insult to injury, my baggage was over 30 minutes late, too."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
I like it because everything looks good
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Pros: "Crew was friendly and nice."
Pros: "Gate side crew was amazing in providing repeated delay updates."
Cons: "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "The wifi didn't work at all"
Cons: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "Nice leg room in exit row"
Cons: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "I liked the fact that, my flight was miraculously on time leaving salt lake city"
Cons: "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Pros: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Cons: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Free movies and tv"
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Cons: "Too many delays. Having to de-board after boarding."
Cons: "Plane was not board on time. Delayed taking off."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Nothing to expect from Domestic fight."
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Plane was ancient"
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Pros: "The crew was fine"
Cons: "No open seats at all. Old cramped A319"
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Pros: "On time/early."
Cons: "Menu items in Polaris."
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Good crew."
Cons: "Puddle jumper so very basic n"
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "I had absolutely no complaints about this trip"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Pros: "The flight was listed as a 50 minute flight. The boarding was great, and very fast and efficient, but there was news that Air Force One was scheduled to land at our destination, so the flight left a bit early. Upon reaching altitude, the plane made record time. 50 minutes was cut down to under 30 from take-off to landing. The attendant was barely on the last row (a charter plane) from serving drinks, before the cart had to be put away for landing."
Cons: "The seats were tiny and my neighbor and I were both a bit taller and stockier than perhaps an average passenger (220lbs)."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Cons: "This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "s This time my flight was on time so I was happy"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Cons: "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Flight from Denver to Salt Lake City was cancelled. I didn’t fly anywhere this past weekend.
The black flight attendant with braids is way out of line. She basically assaulted me by running into me like 3 times on purpose after I asked nicely to be moved due the large man in my isle. She told me no, the plane was empty So this should not have been an issue. She also started an issue with another passenger in a racist manner… also just a tip when a flight is empty spread people out a little bit specially during a pandemic. I will never fly frontier nor recommend it again because of that woman.
Pros: "Very efficient."
Cons: "When diverting around storms, let us know more flight time is involved. Not a peep from the crew."
Pros: "Boarding was smooth. Extra legroom sets were way nice!"
Cons: "Give a snack and a drink for crying out loud!"
Pros: "Crew was wonderful."
Cons: "Seat was not comfortable for me but I have a bad back so not that it would affect others the same."
Cons: "It was as good as it could be for a low cost airline. Only a one hour flight and easy ride."
Pros: "The crew was excellent"
Pros: "Boarding back to front makes so much sense! Thanks!"
Pros: "The aircraft was very clean."
Cons: "The staff was incredibly annoying. They incessantly got on the PA and fussed about masks, when no one was violating the rules."
Pros: "How affordable the tickets were. I was glad to find a cheap affordable flight to my destination."
Cons: "I didn’t like the fact that you had to pay for your seat, after you have paid for your ticket. Why do you have to purchase two things? Next the price for taking a bag. It is too over priced to deliver your bags. A carry on is $40, a check in is $40. Why would you charge for a carry on? Other companies give you a free carry on and $25 for a check in. But not frontier you pay $40 just to bring a backpack. Then you have to pay for the drinks and snacks that they ask too much. $3 for a 50 cent snack, sounds great. The chairs are super uncomfortable, basically plastic seats with a sad excuse of a “cushion”. Looks nice all around, but nothing feels nice. Just everything feels so cheap. Then during my flight I try to get convinced to sign up for frontier credit card?! I have never been on a flight that they talk on the loud speaker for over 5 minutes about how great it is to sign up for their credit card. Don’t sell me stuff when I’m stuck. I can’t walk away I have to sit here and listen. All in all, I won’t be flying with this airline again. I will make sure to always go with someone else. Also make sure that no one I know, has this bad of an experience."
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Cons: "The fact i got stranded."
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Cons: "The tickets look like a deal until they charge for every other thing. The information regarding what bag can be carried on without a fee is very confusing. We paid and then saw people rolling cases and putting them in the overhead bin. The seat prices are ridiculous so you don't want to pay for a seat they will assign you for free, I was then told I had to go to the gate to get a seat assignment even though I had already purchased a ticket. I waited for almost an hour before someone showed up. I was told the only seats left were the exit rows. Luckily I am healthy. If I have paid for a ticket Frontier should guarantee me a seat. We had to wait in line even though we had already paid for our bags and some of us went on line and checked in and had boarding passes. Where is the short cut then?? It was so convoluted we will never fly Frontier again. Too much work, let me pay for the ticket and let me have a bag and give me a seat for crying out loud. The flight crew was great. Very nice."
Pros: "Crew was kind and helpful."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "Kindness and consideration and the understanding of their staff."
Cons: "Have to pay so much for luggage thought I was really getting a great deal but really was the same as the other airlines give or take."
Pros: "The landing was good."
Cons: "$40 for a carry on? Come on now. $5 seat upcharge because "window seat"? Chairs that don't recline? You interrupt my already terrible nap so you can try to sell the entire plane your "no-black-outs" Mastercard. The cabin was much too hot, people complained and nothing was done -- adding insult to injury, water costs money. Every aspect of buying a ticket is littered with popups to upsell you to something "better" or more "exclusive". The entire experience from buying a ticket to touch-down was dehumanizing and an insult my intelligence."
Pros: "The flights took off and landed on time. Boarding went pretty quickly."
Cons: "The planes were old, made strange noises, no Wi-Fi, TV, or any amenities. Seemed way more cramped than other airlines. Expect to wait in an extremely long line to check in. The first flight, the plane made a very strange noise at the wing till we had been in the air for a long time. The connecting flight, the flight attendant told us that the plane had weight or balance issues, and we were all seated the way we needed to be for the plane to fly properly, so we could not change seats (a portion of the middle of the plane had empty seats). It was extremely uncomfortable, as the seats didn't recline at all, and I'm extremely short, but was cramped up against the seat in front of me. Only one arm rest that was about an inch & a half wide per seat. Also, I think they offered soda, but no snacks. They charge for all baggage, the carry on bag costs $45, while the checked bag is $40 ($80 for 2 checked bags one way), & they have specific "linear" dimensions for the size of the CHECKED bags, or they will charge something like $100 extra. Even though the actual flight was cheap, the price of baggage & feeling so cramped, & scared that the plane wasn't working properly, I wouldn't fly this airline again."
Pros: "Not much...if you don't care about comfort or paying extra for everything that other airlines include or charge less for, this is the airline for you."
Cons: "This was my first frontier flight and I plan to not take them again. My total flight cost came out to be the same as a normal flight on better airlines after all was said and done. The base price of the flight is cheaper than others, but just know that the add-ons is where they get you. Paying for every little thing is absolutely ridiculous (60$ for checked bag round trip, seating assignments that ranged from $15-$27 but the type of seat or leg room does not change between those prices, only water was available for free...all other sodas and juices cost money). Be prepared to pay for your carry on as well if it doesn't fit under your seat infront of you. On top of this, the seats are like sitting in plastic folding chairs. No cushioning on seat or back and they do not recline, which makes paying extra for a seat even more frustrating. No wifi or in flight entertainment on board either...this is the 21st century, if other 'budget' airlines can provide the minimum of wifi then frontier should as well, to make up for everything I stated above. The flight attendants were fine, nothing spectacular though. I've had friendlier attendants on other flights. A man a few rows behind me threw up as we were preparing to land as well. I know this has nothing to do with the flight, but it was the first time I've had something like that occur on a flight."
Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."
Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "The attendants smiled at me on the way on... and that's about it."
Cons: "Although the flight itself was cheaper than competitors initially being charged for every single thing made it more expensive in the end and I felt like they cared more about taking my money than me as a consumer. After all the charges I ended up paying more than flying another airline. They charged for food (even snacks for my kid), seating (it's necessary that my wife and I sit together with a 1 year old), carry-ons (which are ridiculously overpriced), and checked bags (normal for airlines although they charged more than Delta and United). In the end I paid about $50 more than I would have flying DELTA. The plain didn't have wifi so my kid could watch something during the flight, and the seats didn't recline. Further, my son wasn't listed on our boarding passes so they made us wait until everyone else had boarded to get us new boarding passes because there was only 1 attendant. Even after printing new passes they didn't work. The flight was delayed and then, because there was only a single attendant, we were extremely late to our next flight. They were so late that even with a two hour delay we wouldn't have made our connecting flight except that it was our connecting flight."
Pros: "I liked that I made it to my destination and that the return flight was on time."
Cons: "My departure was a nightmare. I was in the airport from 8pm to 3am. And that's just for an hour flight. It incontinence my family who had to pick me up. No pilot could be found, then a flight attendant was not counted for so the second delay happen. When we finally made it to our destination we must have waited 25min on the plane which seemed like an eternity. They didn't have a gate ready and it took time to find airport personnel to help us with a port to exit the plane. Now granted Frotier sent me a flight voucher as an apology but I am still very frustrated that I kept telling my family that it was still delayed. He didn't sleep hardly anything. And it took a toll on my holiday family visit."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Pros: "I was very surprised at all of the small things and extra charges that you had for the flight. For example, even just paying for a soda on board I thought was a little overboard. And then once my flight was canceled they were of no help on rescheduling my flight and were not able to find another frontier flight for four more days. Myself and others were left to reschedule our own flights without any repayment of the difference in ticket price. I will not fly this airline again I caution everyone else at the lack of customer support and professionalism ."
Pros: "Frontier has constant hidden charges. I flew to my destination using my Frontier phone app and when I went to fly back I was not able to submit on Frontier's boarding pass on my phone Frontier phone app. I had to use a computer which caused me to delay my boarding pass and the reason Frontier did not let me get my boarding pass on the phone app as Frontier wanted me to choose a seat and charge additional charges. I did not accept this choice and let Frontier choose my seat for no cost. Frontier needs to change to access your boarding pass on their phone app. I could see the boarding pass on the app after I went into a regular computer and kept saying "NO" to additional cost of baggage and seating cost. The Frontier airlines seats do not recline and are hard plastic seats and not comfortable. (I only weight 125 lbs) Also, during the flight I had to hear the commercial of Frontier credit card commercials over the loud speaker. I wanted to sleep not listen to commercials of their credit card. They charge for all food and drinks except water which is fine since it was only a 2 hour flight."
Pros: "Nothing. I will not be paying for this flight."
Cons: "I missed this flight because my train trip delayed my arrival to the airport until 30 minutes til flight time. There's this rule that Frontier had, on a sign on the vacant desk that said that check-in ended 45 minutes prior to boarding, as well as checking bags. I had missed the window, so I missed the flight. It was not my fault. Also, the travel insurance I'd bought could do nothing for me in this case. Another passenger was in the same predicament and was very upset. I ended up getting a flight on Southwest last minute at the counter down the row in the airport and making it safely to my destination, even though it was a hassle. Southwest is a real airline and they always come through."
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Pros: "Flight was still comfortable, considering we had to fly over a lighting storm."
Cons: "the price for the trip does not include that you have to pay for Carry-on, and seat assignment, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. So even though I comparison shop for my ticket, by the time I paid for these additional fees, I could have purchased a ticket from another airline for less money."
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Pros: "Flight was cheap AF. Paid a total of $416 for two from Wisconsin to Salt Lake City, laying over in Denver, (price includes bag fees - we combined into one checked bag at $25 each way)."
Cons: "3 of the 4 portions of our flight had delays. On the way out, we were stalled on the tarmac waiting for a crew to unload us at our layover in Denver (an hour wait, and while it didn't affect us, a couple of passengers missed their layover). On the return trip, both our morning flight and our second flight after the layover were delayed (each delay lasted only an hour or so), but it is the fact that every step of the way had a delay that was so frustrating to my significant other. Personally, I knew going in that Frontier wasn't the most timely or comfortable team, but they got us to and from our wedding, so they got the job done. Just win, baby."
Pros: "The crew was excellent."
Cons: "This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down."
Pros: "Although there were delays we arrived at our final destination within 20 minutes. The baggage fees did help keep a lot of people from bringing on bags which helped to get the plane boarded faster. The ticketing counter staff person (female) was brilliant working two workstations to help move the line because the kiosks were not functioning (while one workstation was printing she used another workstation to start the next customer) and she did it with a big smile and was very pleasant."
Cons: "When I purchase an airplane ticket I think my seat should come with the price of the ticket. I had to check in 24 hours before the flight just to get a free seat and then I still ended up paying for one more seat. I needed to pay a baggage fee for a checked or carry on bag. We opted for the checked bag because it was cheaper. Snacks needed to be purchased as well at outrageous prices, two cans of soda and two snacks for $8.99, WOW! The seats did not recline. Flight delays were not explained."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water."
Pros: "The price was excellent and staff very friendly. Landing in STL was very smooth...pilot did a super job."
Cons: "There was a mix-up in the baggage loading, thus we were delayed about 40 minutes or so...it seemed longer since it was a late flight. The attendants were very nice, air-conditioning made it all comfortable during the long wait. I totally understand how accidents can happen and I think the crew handled the delay very well. The attendant was very nice and during refreshment service, my daughter asked for 2 glasses of water and she gave them to us. We had not planned to be on the plane so long so I had not brought along anything to drink. All in all, it was a good flight. Thank you."
Cons: "-flight got delayed for almost two hours without explanation and so missed connection - stayed another 1 and half hours at an airport nearby the destination because run out of gas -stand in the line from 10pm to 2:30am at the gate customer service desk to look for possible flight and found no seat available for the next 3 days - whole family stayed overnight at the airport due to missed connection but they didn't provide any voucher -have to spend another $1600 to change carrier but got only less than a quarter refund - they charge for carry on"
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Cons: "Given the expense of using commercial air for a couple of hours, would it be too much trouble for a company to care about its passengers? Even water was barely offered. I had to make a request. A woman who was claustrophobic had to endure a 4 hour flight in a seat that would have been fine for others, but clearly difficult for her, because crew wouldn't make an effort to find someone who might switch seats with her. Even carry-on luggage is now extra charge? No entertainment and stow tables too tiny for even a personal laptop/notebook. Are the companies cheap because they're broke or did the price of gas go up?? Other people's incomes aren't exactly stellar. Please look at the statistics. These are your primary customers."
Cons: "They charge more to carry-on than to check. By the time they made that clear, it was too late to check and they just threatened to raise it from $40 to $60 if I didn't act quickly. Everyone involved—from the gate attendant to customer service—has an impatient, condescending response about how these policy was made clear at the time of purchase. They are obviously very well practiced at explaining their ostensibly clear policies to throngs of ignorant masses who somehow didn't understand them when they purchased their ticket. In fact, their speech is so well rehearsed that you'd almost—almost!—start to question if they have actually made their baggage policies as clear as they think."
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."
Cons: "Due to failure of communication with a mechanical problem, we were forced off the plane after waiting almost an hour to take off. The staff would not say what the problem was but kept pushing the estimated departure time further and further back. After waiting three hours I finally took the initiative to go in line to the desk to find an alternate route, after already missing my connecting flight. The staff redirected me through Chicago instead of Denver as was originally expected, but failed to redirect my luggage. Upon arrival in Minneapolis my luggage was lost. Being understaffed, it took another half an hour for a staff member to show up, but they could not explain what happened to our luggage. Instead of figuring out the problem, they had us fill out an information sheet and told us, "when they find your luggage they will call you". They tried calling a supervisor to help us but after an hour wait on the supervisor I finally left the airport, six and a half hours after originally expected."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "The crew was very professional and very nice. The equipment was new and clean, which is also greatly appreciated. Excellent job in these two areas."
Cons: "Absolutely do not like that Frontier Airlines does not offer TSA Pre-Check service for its passengers who are enrolled in the program. I was not aware of this ahead of time, but it was confirmed to me after looking at my ticketing and speaking with several TSA agents from my departing airport, Orlando (MCO). They said Frontier is one of the very few carriers that do not participate in this program for some reason. I would love to know what that reason is? This is a very important feature for me. Without a good reason for not offering this service, I must say I am far less likely to chose Frontier in the future, along with having to make recommendations to my colleagues to avoid Frontier for this reason for their travel needs as well."