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Scores according to KAYAK customer reviews
Pros: "The Food and Service was good."
Cons: "All good!"
Pros: "Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew."
Cons: "Nothing comes to mind. Keep up the good work."
Cons: "Very long flight"
Pros: "Crew was amazing and seats were comfortable."
Pros: "Everything went as expected, very smooth"
Cons: "Lower fare !!"
Pros: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Cons: "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."
Cons: "Crew was not very friendly, the lack of customer service is evident."
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Lufthansa is great."
Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"
Pros: "Everything went well. No delays, lines or uncertainty. Great job!"
Cons: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pros: "Flight attendants were personable"
Cons: "Both legs of flight were late"
Cons: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"
Pros: "It’s amazing. Fast and comfortable."
Pros: "Efficient checkin"
Pros: "Good attitude"
Pros: "The trip was fast"
Cons: "Flight cancelled. Stuck in airport for 24 hrd"
Cons: "Less leg room"
Cons: "no screen for movies getting all aboard without dividing into sitting numbers."
Pros: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Cons: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Pros: "The crew was attentive and everything went smoothly. I was able to change my seat."
Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."
Pros: "The water and small coffee cake was nice to have on this connecting flight."
Cons: "First, I had issues with checking into my flight online, which lead to me having to print my boarding pass at the airport. Since I had a separate flight with Eurowings that sent me from Munich to Paris, which was not connected with this flight, I came in directly into the airport and no where near a Kiosk to check in or print out my ticket/boarding pass. I explained to numerous employees my situation and they casually exclaimed I should be able to make it in. Once I got into the airport I could barely get through security since I did not have my boarding pass. I kept explaining I don't have a boarding pass because I could not check into my flight to obtain it. Then when they finally let me through with only 10 minutes to spare before my flight's gate would close, I finally reached the boarding desk only to be told I had to wait because out of the two men who were scanning boarding passes, they were too busy to help me. I then had to explain three times that I had already paid for and booked my flight, however, I could not check in online and was having an issue with an error that stated I was missing information, even though there was nothing marked in red or anything marked to edit, so each time I tried it denied me. I also tried calling for customer support and did not get a hold of anyone because the lines were too busy. After explaining all of this to the man at boarding, he made me wait an additional 5 minutes before helping me check into the flight and print out my boarding pass. I was treated like a stand-by customer and I did not appreciate it since I paid for this flight and tried to check in 24 hours prior. I was expecting much more from Lufthansa, as my boyfriend recommended this flight company to me, but I was extremely disappointed in so many ways it makes me question whether I want to fly this airline again for future trips abroad."
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "E-mail notification on change of gate"
Pros: "Flight made up for delayed departure so we could get off that flying relic earlier. Had enormous storage bins against outside seat in upper deck business section. Great choice of movies."
Cons: "Bizarre seat design and foot cubbyhole meant I could not find a single comfortable position for 8 hours and I am only 5'10". Awful screen technology in unusual swing out mounting lacked sharp focus except for text screens. Pitiful screen control software. Bizarre flight progress animations."
Pros: "The crew was very nice. I had an exit row so plenty of leg room."
Cons: "It was a short flight so it didn't really néed food and didn't have entertainment. They hand out pretzel mix, not something I can have (celiac). Doesn't matter on a short 1 hour flight."
Pros: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pros: "Ground crew very helpful to get connecting flight on time"
Cons: "Run to get in on a plane"
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "The flight was on time, the staff was attentive"
Cons: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."
Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."
Pros: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Cons: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "Horrible customer service through the strike. Rebooking took four hours."
Pros: "keep going"
Pros: "Excellent service all around"
Cons: "They don't board with any structure. It is a big free for all."
Pros: "Love being able to watch whatever I want on the entertainment screen. The crew was very considerate and helpful to passengers. This plane had the restrooms downstairs which really reduced congestion."
Cons: "The "dinner" meal was really not good. The lunch meal was OK. I remember much better food being served several years ago when I last flew Lufthansa."
Pros: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."
Pros: "Everything about the service staff the plane amazing"
Cons: "Better service, more food options"
Pros: "It arrived early."
Cons: "Very very noisy young children."
Cons: "Seats seems like they becpme closer and closer to each other making any travel ove 5.7ft very uncomfortable thru the journey"
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Ended up at Logan."
Cons: "This flight is never on time, coming or going. Very poor on-time performance."
Pros: "no chaos at boarding, decent seat space, smooth landing, solid breakfast"
Cons: "no real lunch/meal, just a small sandwich before landing."
Cons: "Seat space was very tight"
Pros: "Quick flight, no complaints."
Pros: "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
Cons: "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
Pros: "Everything good"
Pros: "Cheap price"
Cons: "No selection of drinks. They offer only wine. Also, no food for almost 10 hrs of the flight. They make you starve for food."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Cons: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
Pros: "I was able to make my flight."
Cons: "Crew were not friendly or helpful while boarding."
Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "It was a quick flight that was really nice"
Cons: "People got on at the last moment"
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "Same as before"
Pros: "Great flight. Pilot flew away from hurricane."
Pros: "Flight was on time and boarding, crew and staff were all as expected."
Cons: "This was a "puddle Jumper" flight so seats were small but all as expected."
Pros: "They helped with the seating so my son and I could sit together."
Cons: "Can't complain about anything."
Cons: "Several mechanical failures caused a 7hr delay"
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "there was one flight attendant who was annoying slow when he spoke over the intercom and paused for long breaks while still breathing into the mic. Very awkward. Everyone else was great though."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "Direct tv in united codeshare flt"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "The crew was pleasant"
Cons: "Checking in. We did it electronically When we went to the counter to give our bags extra staff were talking with each other about trying out to be a stripper. No hello. No smile. Just looked at our info and took our checked bags. We pay more for tickets and bags and are getting less service. It is time to bring back customer service"
Pros: "Getting home."
Pros: "I got there alive."
Cons: "They change our gate 3 times and one of those times had us walk back to entire different concourse. Then it took forever once we got on the actually plane and we had no air, it was so hot. The ride was bumpy and the air was again not very strong so we are hot and bouncing around. Finally, we get to San Diego and....they change our baggage claim. United needs to get it together or at least give us a free drink when they can't get organized."
Cons: "Long layover"
Pros: "I hadn't been on a United flight in quite some time but gosh this flight was awesome. Very comfortable lots of overhead bin space even had in flight entertainment. Would love to start back flying United more frequently"
Cons: "I truly have no dislikes so I can't come up with 50 characters I don't think"
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"
Pros: "Plenty of time between flights"
Cons: "Boarding gate changed 3-4 times in 2 hrs!!"
Cons: "I wish there was more food included with the flight instead of us having to buy food on the plane, especially on a flight that was almost 6 hours long."
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"