Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board
Nothing about check-in and boarding.
Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.
The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially.
Probably not the company fault, but my stroller was a little damaged when I got it at my destination.
My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.
Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing
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