Daily cleaning, installation of cabin HEPA filters on flights from Washington to San Juan Luis Munoz Marin Intl
|August||Best time to beat the crowds with an average 9% drop in price.|
|December||Most popular time to fly with an average 31% increase in price.|
Average price round-trip
|$292||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Pros: "Great crew"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Nice service"
Pros: "Love it"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "No food or drinks"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "The service was impeccable as always"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Cons: "Was not a wheelchair waiting for Wallace."
Cons: "Small plane"
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "On Time"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "Movie selection"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Cons: "We didn't try the entertainment."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Cons: "Crampt space, cold cabin"
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Poor service"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Pros: "On time"
Cons: "Cold cabin"
Pros: "Nice people"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Cons: "The seats are very tight."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Cons: "there was screens but no movies or anything"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Everything was on time, no delays."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "I liked the perfect landing!!"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "It took to long to board the flight"
Cons: "The airline is horrible.. Poor customer service"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Pros: "The service since I am handicap"
Cons: "Horrible phone customer serviceI."
Cons: "Comfortable and affordable!"
Cons: "No leg room and also a short free movie wouldn't hurt."
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "One flight attendant saw what we were going through and asked if she could do anything but there waany really much she could do for us. So we asked for more cookies which she quickly obliged."
Cons: "We sat in the last row which was uncomfortable because we couldn't recline our seats. My boyfriend had ice spilled on his lap and the beverage cart was bumped into his shoulder and knee three times. There was a passenger that was annoying to us as well as to the crew. She kept getting up and standing in the aisle. She brought food on board that smelled like spoiled cabbage. This same passenger walked to the back where the food and beverages were to serve herself water. Once seen, the flight attendant told her to go back to her seat. My boyfriend's television controller didn't work and he had to use mines. He sat in his seat and had to watch a movie that was in front of my seat. Overall, it was a rough start to his birthday celebration."
Pros: "I will never fly with united again"
Cons: "One plane got delayed so I missed the other plane and have a 12-hour layover"
Pros: "Very organized . On time"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful! They spoke Spanish and they were able to get a crew member to translate"
Cons: "Last row seats. Nothing of space, man seating next to me in the isle seat couldn't accomodate his legs inside the available space."
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Pros: "Good trip"
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."
Pros: "The crew kept us feeling comfortable"
Cons: "Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours"
Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."
Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "Waitied in the airplane for about an hour till take off. Wasnt offered anything to drink till after."
Pros: "All very happy staff and super professional service."
Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"
Cons: "Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I"
Pros: "Smiling faces !"
Pros: "No me gusto nada."
Cons: "Fue una experiencia horrible. La tardanza del vuelo fue excesiva. Nadie daba explicacion alguna. NO ofrecieron alojamiento en hotel y solo dieron $10 para comida que daban para muy poco porque los precios son altos."
Cons: "United airlines.. Terrible"
Pros: "Everything was great"
Cons: "Their system canceled (it auto confused itself) my tickets and we almost lost the flight. Good thing I'm always 4 hours earlier or else their juggling of seats would have been impossible."
Cons: "Our plane hit an ice patch and ran into the snow bank. We had to wait 2 hours before I could get off the plane and then I had to wait in line for 5 hours for a new flight. United only paid for a hotel room in Denver since I missed my connecting flight to New Jersey. I missed an entire day of travel and all they gave me was a 1 night hotel stay. It was a super long day and put me behind. I kind of thought they would have comped my flight."
Pros: "Crew was really nice"
Cons: "An hour and 30 minutes delay"
Cons: "Too many delays. We were stuck in the plane for more than two hours before taking off and about another hour when we landed. All due to mechanical issues. We still had to pay for meals even though we were in the plane for a total of seven hours."
Pros: "Good flight, love frontier"
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."
Pros: "Checking my bag was quick and easy but it would have been better had cash been accepted."
Cons: "Charging for a coke? Seriously?!?! The stewardesses were not very personable and ate and chatted amongst themselves for most of the flight."
Pros: "What is to like?"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."
Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."
Cons: "Frontier nickel and dimes you for everything: on top of the ticket price, you must pay for your seats, carry-on, you name it! The seats are horribly uncomfortable--no reclining!"
Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Cons: "What? Wouldnt you think your ticket would actually mean you'd purchased a seat on your flight? Not with Frontier. Extra cost for your seat - ANY seat. And for your carry-on bag. Seats are nearly unbrearably thin and stiff. No recline. No headrest. Miniature tray. Knees push against the seat in front. And not an inexpensive ticket to begin. Last Frontier flight for me."
Cons: "Seats do not tilt back and no TSA pre-check"
Cons: "I was charged $35 each way to bring a carry on bag. It would have been nearly twice that had I not checked the email the night before my flight and pre paid. I call that slimy. Seats were tiny, hard and did not recline. Won't book with them again."
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "They charged me for my carry on at the gate!"
Cons: "Charging for water? Really?? Charge me a carry on fee, a checked luggage fee and forcing me to pay a carry on fee for my PERSONAL ITEM that fits under the seat??? You've got to be kidding me."
Pros: "flight was pretty much on time, attendants were steady and pleasant."
Cons: "Seats weren't very comfortable and cramped, baggage charges were excessive, low class travel."
Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."
Cons: "Everything is tribble I will never fly with frontier airline again"
Cons: "My military plane showed up a little late so when I showed up to check in their was no one in sight due to there stupid 45 minute policy. So I had to buy a whole new ticket with another airline worth ALOT more then what the Frontier one was"
Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."
Pros: "It was a beautiful flight and flight crew were friendly!"
Cons: "All the hidden charges were a bit much!!!!"
Pros: "Free snacks and water , tea and coffee"
Cons: "Paying for checked baggage. Nickel and diming us all over the place."
Pros: "Boarding seemed to be quick, staff seemed nice enough, must take some extra training to be able to deal with customers enraged over petty things your airline charges for."
Cons: "No seat recliner, seat more like a plastic bucket racing seat from a race car. Less room to store even my small backpack under the seat in front of me. Tray table was useless unless you want to put it down and laugh at how small it was.. Other airlines are putting in charging outlet for everyone whist you guys just take away commodities. If you're going to make stuff worse for whatever reason at least give a small commodity that improvs the customers experience. The fee for drinks.. I can understand alcoholic beverages, sort of, but just an average can of soda or life saving water... I mean come on, are you going to be charging for the quality of air we get to breath next? And don't even get me started on the $45 bag check fee and $25 carry on fee.. It's legitimately cheaper to have my bag mailed then it is to go through you guys.. Too bad I already made my returning flight with your airline, otherwise I would never be flying it again unless some serious changes are made. There's no warning of these fees either which I'm pretty sure is called... Ahh can't remember the word for it, but I'm pretty sure you guys know what I'm talking about."
Cons: "Flight was late, seats are incredibly small and plane was not clean"
Cons: "The seating was very horrible and tight and uncomfortable.Also the seats do not recline"
Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."
Pros: "**some** of the crew members made it somewhat comfortable for the flight."
Cons: "Everything from when I got there to when I got back home was one of the most uncomfortable and annoying flying experiences ever. Also be ready to take your credit card out every 5 minutes because frontier airlines charges you for just about anything you can think of, I was surprised the water was free. No joke. Almost every other flight is delayed so don't plan anything important within the next 1-2 hours of your final destination. I personally would never fly this airline again, hope this helps."
Cons: "Flight was canceled and frontier did not help me find a flight out. I was told to go to airport and try to get on stand by. When I got to airport they told me they did not do stand by. I will never fly frontier again"
Pros: "The price was nice, if it hadn't been a bait and switch"
Cons: "You offer a price for a flight to compcompete with other airlines and then when I get there surprise! You have to pay for carry on luggage! At $40 per bag which was more than non carry on with any airline. When I attempted to talk to the customer service rep about it she had a lousy attitude, was quite rude and just said well other airlines hide their fees in the cost of a ticket. That may be true, but Frontier hides it in general, you think you understand what you have agreed to, you think that you have been offered savings, but instead you are forced to pay for carry on and have saved nothing at all. I feel if Frontier airlines would deceive me about fees, there are other things that they would lie about as well."
Cons: "Didn't realize I had to pay for a carry on bag - AND it was more than the cost of checking the bag. Also, Frontier has turned into a budget airline. Small, uncomfortable seats. Tiny tray table. Only water. Great deals but I might pay for comfort."
Pros: "Actual flights were uneventful and pleasant."
Cons: "Flight from Seattle was delayed causing me to spend many hours in the airport. With more proactive communication from Fronteir I could have pursued other options rather than sitting in SEA all day. Secondly, when I had to stay overnight in Denver I was given almost no information about the shuttle or where my hotel was; the paper I was given only gave the chain name and there are two hotels with that chain name near the airport. Just my luck, I was carried to the wrong hotel even though I asked the shuttle driver and showed him the voucher from Frontier. This could be prevented by having complete written information available for a predictable situation like this."
Pros: "My first flight had in flight tv which was nice, and there was a bit more comfort."
Cons: "The flight was delayed due to weather in Denver, but luckily I made it just in time for my connections, but I can't say the same for some of my peers."
Cons: "Running late, carry-on bags charges, uncomfortable seats, no free water"
Pros: "Reasonably efficient, on time on the way out, 30 minute delay on the way back. Crew was pleasant enough."
Cons: "Seems like a good deal, but be careful! I expected a budget airline where one had to buy coffee or soda onboard, no big deal. I didn't expect that the carryon baggage, would cost nearly as much as the flight. I expect a charge for premium seating, but not a charge for ANY seat selection, etc. Seats were the worst I'd EVER encountered. No headrest at all, no padding, nothing. I'm not too picky, and at 150 lbs don't strain the capacity of most airline seats, but this was BAD."
Pros: "Space on plane sense nobody flies this airline."
Cons: "Ticketing agent denies a 6'6" traveler an aisle seat because it's, in their words: "Fully Booked". Once onboard, you realize the plane is half full and that the ticketing agent just didn't want to be inconvenienced."
Cons: "Seats don't recline"
Cons: "Seating was extremely uncomfortable. Staff was rude."
Cons: "Extra fees,luggage,coffee"
Pros: "I landed in Denver."
Cons: "Frontier charges $40 for carry-on, they charge for seat selection, their seats don't recline, they charge for food and drinks, the captain blamed the passengers for the delays in take-off...need I continue?"
Pros: "Not much, food selection was very poor!"
Cons: "I sat next to a very noisy toddler who kept banging the tray behind me! I sat next to a very rude guy to told me to turn my phone off! There is something called airplane mode!"
Cons: "$40 carry-on fee, $2 cokes... It seemed like frontier charged for just about everything they could think of."
Pros: "Crew was efficient. Just walked on board no waiting. Didn't eat. No entertainment, thus the average rate. 1 fault was main cabin door closed while cockpit door was open! Flight smooth. Good flight!"
Cons: "See above!"
Pros: "Everything worked good and in time. The price was low."
Cons: "The seats at the airplane are very uncomfortable."
Pros: "The seats were fine but $35 per seat each way seems a bit much in addition to the bag fee. Not that economical after all the hidden fees."
Cons: "We waited for almost an hour for our bags in baggage claim. There was no announcement made by Frontier employees. I understand this is a low budget airline but this really isn't acceptable."
Pros: "The price"
Cons: "delayed flight back to colorado"
Pros: "Nothing! I do it because I need the flight in that moment."
Cons: "Muy bueno el crew"
Pros: "Crew was delightful and entertaining- a great flight"
Cons: "Reclining sears?"
Pros: "I upgraded to the bigger chair and it was comfy."
Cons: "A cup of water would've been nice."
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Cons: "Spirit terminal at Las Vegas was hopelessly crowded; standing room only. By contrast the Southwest terminal next door was orderly and calm. Spirit needs to find a location in the airport with more space."
Pros: "After my flight to Seattle, I dreaded the ride home to Chicago."
Cons: "Ridiculously crammed. Seats do NOT recline, even if you upgrade $60 one way on big seats, NO recline. Rip off, I paid more than your competitors flying nonstop ORD-SEA. We are smaller than avg. people. Also, the boarding agent was literally yelling at people during boarding. Very disrespectful."
Pros: "Nothing. Their seats don't even recline."
Cons: "The airline is a rip-off."
Cons: "I usually don't care too much about my flights from LA to Seattle since it's only a 2 hour flight. This was my first time with spirit and it was horrible from start to finish. Staff was unfriendly checking my bag in (I had to pay $82 for ONE checked bag), boarding the plane was a complete unorganized mess, the flight was bumpy and uncomfortable, the beverage I asked for on the flight was out of stock, the landing was horrific. By far, worst 2 hours on a plane I've ever experienced."
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Pros: "2 hrs"
Cons: "2 hrs delay. With not notifying. No updates and No one was at the gate until last second to boarding. This is my 2nd time with spirit. And the same happened. I Never ho with spirit. I had to pay for laugage that all airlines have a free carry on."
Cons: "Return Flight on 5/31 / #770 Detroit to Seattle: upon arriving at the Detroit airport learned we had to pay $59 per carry on bag. DID NOT have to do that for first flight from Seattle. Nickel & dimed the whole flight . Paid more than we would have with other preferred airline which we normally travel Impersonal service Broken seat in front of me so that tray did not operate & leg room - what there was of it - very compromised Staff on board are sloppy when giving instructions, especially on the intercom. Need speaking training. Talk way to fast, slur their words. Will NEVER fly Spirit again. You get what you pay for."
Pros: "The plane was nice looking, that's about it."
Cons: "My arrival flight was dirty, I believe I contracted some kind of rash from the nasty seat, the crew almost tried to find a way to charge me for napkins while I was attempting to clean the seat, I had to pay $180 for one carry on each for my fiance and I RT, the return flight was delayed, back on time, then delayed 3x which caused us to miss an opportunity for a late check out from our hotel and we spent 4 unnecessary hours at the airport. I will never recommend Spirit or travel with them again."
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Double booking of seats"
Pros: "Spirit is a low cost airline. You save money flying with them as long as you only bring one personal item and print your boarding pass from home."
Cons: "Leg room is small and not comfortable for taller people. There is nothing provided in the flight."
Pros: "The color of the plane loud and wild passengers."
Cons: "An aborted Landing approximately 800ft above the ground. Pilot almost landed at he wrong airfield"
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Cons: "charge too expensive for baggages.delay too long."
Cons: "Crew food boarding check in employ not profesional"
Pros: "I liked that the fare was cheap."
Cons: "Self-deprecating jokes from the crew about how they charge for bags, food, and oxygen."
Pros: "very good service and price,"
Pros: "You pay for what you get. Very basic. But grateful for the cheap flight as it was a very sudden decision to go."
Pros: "I don't like nothing."
Cons: "My husband and I had to pay for our carry on bags 110$. We always travel around the world and it never happened us. Supposed we have to travel without nothing? It is the first time with this company and we were not aware we have to pay that amount. I will never travel with this company."
Cons: "Pay for everything else"
Pros: "Purchasing the front row seat was worth the money for the extra legroom and to be off the plane right when we landed"
Cons: "Two hour delay due to bad parts"
Cons: "Each carry on cost $45.00 and a checked bag leaving Las Vegas was $41.00. No snacks or drinks on plane, unless you paid more money. The seats do not recline. The crew was nice."
Cons: "Tried to change carry on bag to a checked bag....found NO WAY to accomplish that. When doing the initial booking site skip the ability to do bags at the time of booking"
Cons: "Having a checked in bag is cheaper than carry-on. If you dont buy a checked in bag or carry-on at the time of booking its more expensive to pay for it later which is bizzare. I paid $85 for one checked in luggage roundrip when most airlines charge $50 for roundrip. Cannot select seats and seats dont recline."
Pros: "Hard to like anything when I was already in a bad mood because of the delay."
Cons: "Flight was 3 hours late. I had to wait with my daughter and mother for 3 hours until we finally boarded at 1AM."
Pros: "Flight was scheduled to arrive at the perfect time to meet another person flying in from a different location."
Cons: "You can't check in to the flight without registering (for what?). Fee policies were unclear until after ticket was purchased "Ultra low fares" are not lower than other airlines so all the hard sell tactics are not actually justified. They just make you look like scam artists. Baggage fees are mind bogglingly confusing and present you with choices for which you may or may not be eligible. Crew constantly reminds us of the crappy service as if they are proud of it (as in "please clean up the plane for us so we can keep your fares low"). Web site does not tell you what will happen if you don't choose a seat."
Cons: "I missed my flight because I had the wrong flight info so ended up buying another ticket and booking a hotel!!"
Cons: "Baggege fees (even for carry-ons)....kayak should make note of that prior to having customers book... Not in small letters but large so we can read it.. wld have not purchased tickers if I knew this up front, no snacks or entertainment on a 3 hour flight, no leg rooms, very uncomfortable airline... People packed in like sardines"
Pros: "The pilot did a great job, outstanding, the crew was helpful. I will recommend anyone who is planning to flight somewhere to consider flying with Spirit.............."
Pros: "There is absolutely nothing to like and no financial benefit to flying spirit."
Cons: "You pay for carry ons. You can't print your tickets at the gate. The counter isn't open all the time and it didn't open on time. The flight time changed four times with no notification to the passengers, we had to keep asking why we hadn't boarded yet. The bathrooms on the plane weren't functioning. And you can't even get a cup of water - that'll cost you too. I would never EVER fly with spirit again. It was the worst and cost way more than other airlines after all the ridiculous fees."
Pros: "The employees/crew are fine. It's not their fault that the company they work for is terrible."
Cons: "I was surprised that they didn't charge you for using the bathroom. Honestly, what very little cost savings you get with the fare is completely negated by the additional charges for basically everything. We basically saved $20 on our fare over another airline, but wound up paying an additional $225 for having one carry-on each and being able to select a seat. Not even an exit row seat or one with extra legroom. Just picking a regular seat. Absolutely the worst deal in terms of air travel. Avoid at all costs. Heh."
Cons: "First of all I tried to check in online to avoid the $52 per bag (wtf??!!!) fee. But their shitty website wouldn't let me. When we got to the airport the girl that checked us in was nice enough (I guess) to charge us the online check in price- $42 per bag. Still ridiculous and the weight limit is 40 lbs not 50. She had SOOOO much trouble doing this. She probably asked me 5 times if we (my bf and I) were both checking a bag. I know pot is legal in WA but come on. Finally we get our bags checked and paid for. Already annoyed. We waited forever to board. Probably started boarding 15/20 mins before our flight time. It was the same type of plane that I flew to Seattle in- so uncomfortable. The seats are awful and they don't even recline. The seat "pocket" in front of you is literally bungee cord so you can't put anything in it. And the tray table is TINY. No tv, no music, no blanket or pillow (9:40pm flight you'd think they would know people want to sleep). Just awful all together. So uncomfortable. I received an email from Spirit asking me to fill out a customer service survey- the link didn't work! Big surprise!!! They're probably sick of hearing all the complaints! Never flying with them again."
Pros: "First your tickets are pricey then the baggage fees are stupid dumb why pay so much i dont understand but this is definitely the first and last time id fly with spirit"
Cons: "First your tickets are pricey then the baggage fees are stupid dumb why pay so much i dont understand but this is definitely the first and last time id fly with spirit"
Pros: "Yes very much"
Cons: "I didn't realize that I have 0 carry-ons and 0 checked bags. Checked bags were slightly less expensive than a carryon so I brought a larger checked bag with me for the smaller price. It's a steep price though! $83 round trip. It would have been nice if Kayak put some kind of tag on flights that don't include carryon/checked bags, or let me choose how many of each I needed and factored those into the flight costs when I do my price search."
Pros: "Quick boarding, on time flights, good communication from captain"
Cons: "Spirit nickel and dimes you for everything!! Also there was an elderly man who could barely walk and no one from spirit or airlines helped him. You charge to have someone check you in?? Horrible!"
Cons: "The flight leaving Seattle was delayed so long it made me not want to Fly Spirit again"
Cons: "Too many hidden fees."
Pros: "The seating. The customer service."
Cons: "Really nothing"
Cons: "Online experience left something to be desired. Not very user friendly."
Cons: "Charge for EVERYTHING. Not a good deal at all. My trip out was two hours late leaving. By the time I paid for my carry on and one checked bag and an assigned seat, it was ,ore expensive than Alaska Airlines and not anywhere near as comfortable. I will never fly Spirit again."
Airlines flying from Washington to San Juan Luis Munoz Marin Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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