Silver Airways cancelled its morning flights from Bimini to Lauderdale on Sept. 1, 2 and 3, causing me to have to rebook my Sept. 1 United connecting flight to Newark at an additional cost to me of $342. Imagine what I think of Silver Airways.
Plane was delayed because there was apparently no crew. After finding a pilot they needed to find a flight attendant even though one was there at the desk waiting to work on another flight. After 2 hrs of waiting they finally said that said flight attendant could be apart of our crew. Then all other silver airways flights were cancelled for the rest of the day. A few other passengers were there and were forced to rent cars and find other methods of transportation. Terrible customer service.
I liked nothing about my experience dealing with this airline.
My flight, for the third time in a row, was delayed by more than two hours. It seems that Silver has a serious problem with aircraft maintenance, as this is always the reason given for delays. The customer service staff, both on the ground and in the sky, are surly at best. And the only drink they offer is water. The planes are extremely old and very loud. Bring your earplugs, and make this your airline of last resort. Silver is horrendously appalling! Also, they do not have a customer service hotline to call if you would like to complain about your experience. They insist that you email them. What a joke!
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