Crew was upbeat, smiling, and so much fun. A passenger in front of me was having a birthday, and everyone around seemed to feel the festive air. Certainly made the time pass more quickly with everyone in a good mood.
Here's the situation-
There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service.
BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out.
I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600
I liked that I was given spacious accommodations for myself and my service animal.
I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur.
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