Boarding, friendly people in London and Hamburg
Flight attendants, plane, food
Nothing it was a nightmare
The rude security staff, my previous British air flight from Dublin was 30’minutes late. Heathrow is terrible for connecting flights even with 2 hour leg room. What a joke. English people suck.
Nice, smooth, quick flight.
Very nice and comfortable
Nothing about wheelchairs
When arrived they don't take wheelchairs
Excellent aircraft Very nice crew
1 hor 30 minutes instead of 2 hours 15
Worst food ever, and zero entertainment
Service on board was good.
The walk to the connecting flight was too long and took a lot of time.
food was excellent
no 'breakfast' specifically, other snack items were available
Nothing, American Airlines is the worst major airline now.
We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us.
I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)
Courteous and efficient service, good communication from employees.
Rude passengers reclining all the way without notice.
The crew are always excellent.
Airline accommodated the delay with free room and meal voucher.
Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems.
The 787 aircraft is better
Quality of food
Nothing I didn’t make the flight
Heathrow security is slower than molasses and rude. They had to check my bags and it took them over an hour. They were condescending and very unprofessional. Also extremely slow.
Flight on time, friendly crew.
Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers.
|Flights Arrive in||Rome|
|Flights Depart from||Wichita Eisenhower National|
|Airlines||British Airways, Lufthansa, American Airlines|
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