Entertainment, and leg space.
Full plane, long wait to use lavatory. Crew was good, but should have upped their game under the circumstances, especially with regards to keeping the lavatory clean. The noodles for breakfast turned out to be porridge, and went straight to the waste basket.
the comped hotel
Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport.
The flight actually left.
Poor communication. Flight originally at 11:35, then 12:05, then 12:15... At 11:55, they said they would start boarding in 20 min. How can you do that and still take off at 12:15? Answer: you can't. Just be honest and keep us informed. Bonus: United sent me an email saying that connection had already left (it hadn't - thanks United! - awesome service as always!)
Very friendly cabin crew made this trip pleasant and entertaining.
Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together.
flights delayed overall
service. flights were delayed and they said there was nothing they could do
The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came
Decent boarding group, same snacks, same flight attendants (who were very nice)
My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat.
I didn’t make this flight.
They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney.
Very timely, didn't take forever getting off the ground
As a first time traveler, it would have been nice to have a little help with navigating the airport once I arrived.
|Flights Arrive in||Seattle|
|Flights Depart from||Wilkes-Barre Scranton|
|Airlines||United, American Airlines|
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