Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to San Juan
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Scores according to KAYAK customer reviews
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "The crew was not overly friendly"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Great crew"
Cons: "Everything was great"
Pros: "Nice service"
Pros: "Love it"
Pros: "Food and movies"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "In flight entertainment and crew friendliness"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Cons: "Seat, did not get upgraded"
Cons: "Time to bring in dual class flights!"
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Cons: "Small plane"
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Cons: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Pros: "Movie selection"
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "The vegan meals were very good."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Pros: "Crew was great!"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Cons: "Todo bien"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Cons: "Seats and space"
Cons: "Poor service"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "On time smooth"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "Delays and no communication on transfer options"
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "No have owned screen TV"
Cons: "Turbulence was horrible That there is no internet"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Staff was friendly"
Cons: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "I really loved the process of boarding the flight. The flight attendants were very nice to all of the passengers including myself. The flight was really smooth where we left the airport on time and got to our destination early. The complimentary snacks were great as well."
Cons: "Not having so many delay and not seating on a plane for over an hour to take off."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "Departed / arrived on time, clean, good snack options."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "I liked the perfect landing!!"
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Cons: "we took off over 1 hour late"
Pros: "Services , on time"
Cons: "See above."
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "clean; good movies"
Cons: "no kosher food option"
Pros: "On time and comfort"
Pros: "Everyone was so very helpful."
Cons: "My seat was the last line and it was uncomfortable."
Cons: "Bumpy plane"
Pros: "That i had all four seat available to me and very helpful"
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Pros: "very helpful"
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "The personal are very amability"
Cons: "The delays was horrible!!"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "United personal quickly found our bag location and made the arraingement to send it to us ASAP."
Cons: "The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Cons: "Need water offered free"
Pros: "The service since I am handicap"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Cons: "Comfortable and affordable!"
Pros: "On time. Early."
Cons: "Nothing was fine"
Pros: "Very organized . On time"
Cons: "Emergency landing with no power in flightn"
Pros: "Good trip"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "Every thing was ok"
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "no covid protection"
Pros: "I like the wider front seats. Plenty of room and comfortable"
Cons: "On the return trip I wasn't able to purchase the wider seats since they are only 8 of them. I sat on the third row and it was quite uncomfortable even for a small person like me"
Pros: "Terrible! The worst experience in my life."
Cons: "Nothing, the airplane and the staff totally disaster."
Pros: "Flight was cheap"
Cons: "Flight news delayed and everything was chaotic and passengers were uninformed. Completely unorganized"
Pros: "Plane was clean."
Pros: "Fair price"
Cons: "Service skills it seems not to be part of the employee profiles. Unfortunately they all have the same lack of empathy and rudeness"
Cons: "All went well, baggage was a little slow, but other than that it was good!"
Cons: "USB Connections & Free WiFi"
Cons: "The space between the seats could be better"
Pros: "No !the crew is what you pay for not at all nice"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "Crew was ok."
Cons: "Flight got delayed. Seats are uncomfortable"
Cons: "Super incómodo"
Pros: "Gate crew of Spirit in MCO Orlando bill me $65 to boarding flight to San Juan with my carry on bag. Nobody’s in San Juan or a Spirit Web site inform me of thie random charge. It’s a Scam!!!!!"
Cons: "I will NEVER flight again with this company and i demand a investigation of this event with Spirit Airlines!!!!!!!"
Cons: "Boarding was horrendous"
Cons: "seat, confort, dint recline, not tv or movies, no snacks"
Pros: "On time"
Cons: "Seat not comfortable"
Pros: "Timely concienced"
Cons: "Awful seating Expensive food and old No complimentary beverages nor snacks 40 pounds for checkin bags ridicule Hidden costs First time traveling and prices shown on internet raised considerably after all extra charges"
Pros: "The staff in the airplane wass kindly"
Cons: "Spirit service is awfull dont fly with them. Comfort is very poor"
Pros: "Flight left early and arrived early. No drama at the gate. Great staff and smooth landing."
Pros: "Great fly"
Cons: "No entertainment and paying for coffee and beverage in the airplane."
Cons: "Sits are too tight"
Pros: "No delays, easy boarding process, attentive staff and such a smooth flight!"
Cons: "I suggest free snacks or a soft beverage"
Cons: "I had a two hours delay in Fort Lauderdale and I was with my 84 years old father. I'm thinking of not using Spirit again because it's been the third time that I use it and every time there's a delay."
Pros: "Flight was on time."
Cons: "The landing was a little brut."
Cons: "I had to pay $50 for luggage :("
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Had to pay a lot for my carion around 60"
Pros: "The gentleman speaking on the microphone was funny."
Cons: "Seats were terrible and uncomfortable. Charge for everything, nickel and dime for everything. My luggage was over by 2lbs (42lbs) and was charged another $30.00 aside from the $40.00 I already paid for my luggage. They also try to get you to fill out for a credit card to earn points for a free flight. . I will NEVER fly Spirit again."
Pros: "Crew was very friendly and helpful"
Cons: "Long delay in ft Lauderdale on plane on hard seats. After adding all additional cost plane tickets was same as competitors. Only they offer more comfort for the price."
Cons: "The service,"
Pros: "there are surprise expenses everywhere. you have to read the fine print before buying the ticket, then you wouldn't. Worst of all is their so-called $9 club which costs $60. Technically they may be right ... read the agreement. It's just no one would expect it to be extraordinarily egregious. It's very deceptive."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "I'm not going to use Spirit again. First, the boarding was too slow comparing with other lines. I pay too much from baggage when with other lines are free. And they don't give any food. All is for purchase. I pay too much for the ticket."
Pros: "Just low fare"
Cons: "Pay for select seat, my son the traveler is military dependend and pay $55 for carrion bag, they didn't waived for be a military dependent"
Cons: "Crew food boarding check in employ not profesional"
Pros: "Colocar tv o dvd para ver peliculas o algun radio."
Pros: "Crew were nice. Good timing."
Cons: "It was my first time with Spirit. I was not aware that eveything has a cost. Bags, carry-on even snacks. No tv on planes. It was a "low price" ticket, but in the end I had to pay $90 for luggage. I did not like the noises of the plane. The crew im times were talking so loud I could not take a nap."
Cons: "Not enogh seats space, no free snacks like Jet Blue, small table...."
Pros: "A clean plane"
Cons: "You could not used cash and no entertainment"
Cons: "It seems like a company that like to fool people."
Cons: "Everything no food,no music,no movies,no enough room etc"
Pros: "Flight on time, clean aircraft, customer services ok"
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Cons: "I tried to check in online and the first thing I had to do was pay for my carry-on. As soon as I did I had a response that I needed further assistance from a representative and that I had to contact them. When I did, the woman told me that everything was fine. I re-check and told her the message was still showing up. She told me to try on my computer instead because the message didn't appear for her. Oh and before I told someone my problem I was transferred to the operator a couple of times. Finally I pulled out my computer an as soon as I saw the message called back extremely upset and told her that she needed to check with my confirmation number and to please not transfer me to the operator. She confirmed the problem was an error in the billing address. Worst experience for such a small problem. Crew wasn't too happy on the flight, chairs don't recline, no entertainment or drinks. You get what you pay for."
Airlines flying from Wisconsin to San Juan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to San Juan
Masks required on board, masks provided on flights from Wisconsin to San Juan
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to San Juan
Testing for antibodies, testing for symptoms for flights from Wisconsin to San Juan
Waiving of change fees. Search flexible flights from Wisconsin to San Juan