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Cons: "the baby next to me"

Cons: "The flight was delayed for several hours due to a severe thunderstorm from MSP to JFK. The airline crew failed to update all passengers so most of us were just aimlessly pacing around the gate. The team was very disengaging, not sincere, and not professional. This was definitely a -1 customer experience as many customers complained, missed connecting flights, or like myself - had to call my office at an ungodly hour and explain that i’d be missing work"

Pros: "The plane wasn’t full so there was room to stretch out."
Cons: "The plane was 2 hours late in taking off - no problem for me but I’m sure there were others who may have missed connections or had relatives/friends inconvenienced by this delay."

Pros: "Quick check in, good boarding, great staff."

Cons: "My flight was canceled for unknown reasons."

Cons: "No snacks"

Pros: "The staff was friendly.... but other than that, it was a terrible experience and I will never, ever fly with them every again. Actually, a group of thirty or so of us are filing a civil law suite for how we were treated."
Cons: "We were left at Waco Regional Airport at 1AM and transporation was not arranged util nearly 430 in the morning. There was no sun country staff to assist with travel arrangements. We were abandoned at a closed airport for hours. Eventually, I got the one and only uber still running in waco to drive me at 330am from waco to dallas. There has been no reinbursement of fares or compensation for lost wages, time and the general annoyance that being awake all night long caused. If you would like to know more information, please feel free to contact me via phone 972-765-0570"

Pros: "Things were on schedule for the flight so got to my destination on time."

Pros: "Crew was friendly and accommodating"
Cons: "No entertainment options and boarded front to back, which takes longer"

Pros: "Better room than others"
Cons: "Leg room could be better"

Pros: "Crew was friendly and plane was on time"
Cons: "Deboarding took awhile and I couldn't hear the captain over the speakers"

Pros: "Clean plane, roomy, easy on off, nice staff"
Cons: "No free snacks, no free entertainment"

Cons: "Both entertainment rental and food cost high. Need to be consistent enforcing luggage bag size allowed as carry on."

Cons: "Flight delayed 5 hours.....uncomfortable seating. Powerful cold draft from outside after take off"

Pros: "Very friendly, efficient , clean, comfortable and reliable"
Cons: "Which there was more flights to Boston vice versa"

Pros: "I was very impressed with all aspects of my trip."

Cons: "small seats and when we go into the air there were plenty of seats to spread out. The crew should have announced that it would okay to disberse."

Pros: "Every thing"

Pros: "Flight was better then expected."

Pros: "It was good"
Cons: "My Trip was good"

Cons: "I have never been so cold on a flight. I thought I was going to loose feeling in my feet. I had to put on socks and stuff my feet in my carry on under the seat in front of me. I had to warm up my shoes between my legs before putting them on to disembark."

Pros: "Awesome prices. T,he gate crew was informative and helpful with the flight status and early check in procedures. Good food choices and variety, and prices weren't terribly out of line"
Cons: "Flight crew didn't give many updates for sights or geography, if at all. Seats are probably the smallest i've seen, the the middle seats don't recline at all which is uncomfortable."

Pros: "My daughter arrived with an injured shoulder and a Sun Country employee helped her with her 4 hockey bags and checked her in. Not often a teenager notices great customer service, but she called me and was so thankful for a nice person working in Minneapolis."

Cons: "It was freezing!"

Pros: "Whole process was easy - boarding etc Also changed our seats on request! :-)"
Cons: "Plane small - not much room. Would have liked a snack"

Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"

Pros: "We boarded the plane on time and got to our destination on time."
Cons: "There was no free wifi"

Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."

Pros: "I had an issue checking in online and was asked to go to the ticket counter at the airport. Luckily there wasn't a line when I arrived. Because I couldn't select my seat online, they put me in the window seat in the exit row for free. Boarding was smooth. Took off on time. Staff was incredibly pleasant. Landed early. I've had nothing but 10/10 experiences with Sun Country!"

Pros: "I like being able to upgrade for a reasonable amount. It allows you a free bag, early boarding and first class seat and a meal."
Cons: "The web site was almost unusable. Could not update personal info, or enter TSA number, or upgrade on it. Had to wait on phone for 30 minutes in order to do all that with a real person."

Pros: "The Rooom!!"
Cons: "Food Coices. It would be nice to have some Ketogenic options. Nuts, meat and cheese without the breads."

Pros: "Very smooth flight!"
Cons: "The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection."

Pros: "The cost of the flight"
Cons: "Just your average/normal flight. You get from A to B simply"

Pros: "Nope."
Cons: "Nope."

Pros: "Good pricing on a newer aircraft with fairly good seating choices. This was only my first part of my roundtrip and overall not a bad experience, just some minor inconveniences."
Cons: "Seemed to be quite a few delays and changes, but that maybe was the holiday season. Everything is priced except water, I would have chosen Delta or Southwest if I had known that a pillow costs $5 and no free crackers or condiment snacks. My advice to take here would be... grab your drink+snacks BEFORE you leave the terminal and keep it in your bag, as well as anything to help sleep with. Several of the Flight Attendants seemed like they were "working their job" but were not happy about it, and their manners seemed to reflect this. I will probably give a followup after my return flight."

Pros: "Good!"

Cons: "Please see above."

Pros: "Very accommodating Wonderful staff Comfortable seating (exit row) Funny: Willy Wonka on the exit row instructions!"

Pros: "Would consider this airline for next travel"

Pros: "This was my first time flying on SunCountry. My departure from JFK was a nightmare . You could not preprint your boarding pass and no Kiosk at the terminal. The line to get your boarding pass was long and slow. It took so long many passengers had to be escorted to the wheelchair TSA security check point in order to still make the flight . I still wouldn't have made the flight if some very kinds people didn't allow me and 10 other SunCountry passengers to cut in front of them SunCountry does not have TVs but rather rents out for eight dollars portable entertainment systems. It was great to kill time for my flt to Minneapolis . However when I wanted to rent one on the return flight, I was told that they had given them all to the first class passengers. Knowing they don't stock enough for us common folk I would have brought a magazine or book to read. It was the longest most boring, arduous flight I have taken. I guess I'm accustomed to all the amenities and conveniences of JetBlue"

Cons: "I am 5'6" 130lbs and feel like a Great Ape trying to squeeze myself into the seats and walking down the aisles. And when the person in the row in front of me puts their seat back I have my tray smashed into my rib cage. Also, the airlines, not just Suncountry MUST do something about this carry on policy! With everyone trying to believe they can stuff their "carry on" into the overheads is causing delays and headaches for those of us who realize it's best for all to check one's bags."

Pros: "Friendly flight attendants, pleasant flight"

Pros: "We haven't travelled Sun Country in a long time. Everyone from the gate agents to the flight crew did their jobs right and with a smile. No food or entertainment but we didn't expect that."

Pros: "Overall a good experience, with helpful crew members and a smooth boarding process. I have priformis syndrome so I can't sit for too long, and I got up to stretch half way through the flight and didn't encounter any problems so that was good. I didn't purchase food or entertainment on the flight."
Cons: "My seat wasn't very comfortable and I realized only at the end that the cushion was somehow pulled forward."

Pros: "Both my checked bag and I arrived in Seattle as expected. Given the price point for holiday travel the seats were certainly uncomfortable but decent."
Cons: "Crew was rude. I fell asleep and didn't realize my seat was tilted back at all. Instead of nicely asking, or saying please, or the way I've always been addressed at any other airline the flight attendant grabbed the seat near my head, jerked it up, and said "you need to be upright for landing". Similarly when a young woman got up to use the restroom instead of saying please or politely directing her back to her seat the same flight attendant said "you need to be in your seat right now." The orange juice also tasted weird. The captain never introduced himself, never said how long the flight would be, or any of the standard stuff when taking off either. Just the spiel at the end as we were preparing to land. Also very surprised that there are no free snacks and no free entertainment for travel across the country."

Pros: "Good price. Terminal 2 at MSP is convenient"
Cons: "Middle seat very squishy"

Pros: "I have a hearing impairment so I can't always hear announcements, when I told this to the woman at the gate, she told me I could board early to avoid missing my correct boarding time. I REALLY appreciated this. The crew on board the plane was also super polite and helpful."
Cons: "The seats on the plan got uncomfortable really quickly. Stretching your legs out under the seat in front of you offers a small relief, but not much."

Pros: "All good - no negatives. Professional."

Pros: "Clean and comfortable plane. I'll be flying you again."

Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."

Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"

Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."

Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."

Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"

Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."

Pros: "Everyone was so helpful. The flight was very quiet and peaceful."

Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."

Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."

Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."

Pros: "Dame coments"
Cons: "Same coments"

Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."

Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."

Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."

Pros: "Liked the ease of traveling from DFW to Corpus."
Cons: "The crew, especially flight attendant Brittany, were rude, and she was beyond rude and actually the backend of a donkey. She snapped at us about a carry on that wasn't an issue traveling to DFW., then ignored me (have a boot and crutch) when seats with more room were available...then did nothing to help get my crutch from the storage."

Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."

Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."

Pros: "Great food, comfort, and smiles :)"

Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"

Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"

Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."

Cons: "Because it was a day later!!!"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."

Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."

Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"

Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."

Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Cons: "food"

Pros: "Went business class and was truly spoiled. Did an evening flight. The seat laid down to a flat bed. Boses headsets, facial refresher packages were provided. The food was wonderful and the wine was above average. A must experience!"
Cons: "Nothing"

Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."

Pros: "Everyone was friendly, the flights were on time, the food was great."
Cons: "There was very little leg room and few entertainment choices."

Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."

Pros: "slight delay but they made up the time in the air"

Cons: "As stated above, I was late for my flights."

Pros: "Comfortable seats although it was a bit warm."
Cons: "I booked with Finnair and paid Finnair however my extra luggage fees were charged by another airline who charged 30$ more per bag than what I saw on the Finnair site. Really put me in a sour mood to pay so much extra money."

Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."

Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"

Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."

Pros: "Great entertainment."
Cons: "Food was not very good. Leg room was lacking."

Pros: "We did eventually get there"

Cons: "Flight got 3 hours delayed at dallas"

Pros: "No problems, smooth and quick flight."

Pros: "Crew, great. Flight smooth."
Cons: "Our equipment was a bit older, reminiscent of the plane featured in Die Hard 2: very 90's chic"

Cons: "Flight was cancelled with no reason provided. All rebooked flights were also cancelled. Had to rent a car to get to my destination at 10PM"

Pros: "Got lucky with a newer airplane. Great entertainment system. Minimal interruption by the pilot and crew."

Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."

Pros: "Smooth process from checking in, to ,boarding, to arrival."

Pros: "Courteous crew and staff, no problems"
Cons: "Warm while on the ground. Otherwise comfortable"

Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"

Pros: "Great flight and crew"

Pros: "Polaris"

Pros: "Polaris"
Cons: "It is smaller"

Pros: "Nothing"
Cons: "Nothing"

Pros: "I liked the cost, BUT..."
Cons: "I didn't like that it wasn't readily advertised you get put at the back of the bus, bottom of the pile, lowest point on the totem pole. In other words, I was booked on my return trip as Basic Economy- no frills, no thrills. Last to board, no carry-on allowed. I had to end up paying the same for that portion of my round-trip as I would have if I'd just booked through United. $60 in checked baggage. NOT happy with Kayak more than anything."

Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."

Pros: "Stroopwafels and fresh hot tea, polite crew"
Cons: "Everything went well"

Cons: "Having a 3,5 hour delay."

Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."

Pros: "I am happy the pilot caught the faulty engine before we were in the air. That probably wouldn't have ended well. I like the snack choices."
Cons: "We were late boarding. Once on the plane flight was delayed longer due to a maintenance issue. Once on the run way, pilot said one of the engines would not start and we would have to turn around."

Cons: "HUGE DELAY. MISSED CONNECTION. CONSTANT UNCERTAINTY"

Pros: "Everything went by smoothly, no problems"

Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"

Pros: "Fast!"

Cons: "Delayed."

Pros: "Crew courtesy"
Cons: "Seat space No food at all Internet too expensive"

Cons: "Wi-Fi wasn't available"

Pros: "Nothing!!!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."

Pros: "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
Cons: "crowded"

Cons: "Terminals were a bit far a part"

Pros: "Good food"
Cons: "Touch screen on entertainment not sensitive enough and requires tapping hard to scroll through and select movies. Tapping from person behind you can be felt and wake you up from your sleep"

Pros: "The communication was great. The taking off and landing was great"
Cons: "The food was mediocre and I was not given a choice. They ran out of chicken and the only food they had left was pork that seemed like can food. Breakfast was dry croissant with yogurts."

Pros: "Direct tv in united codeshare flt"

Cons: "The 777-200 is geting old"

Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"

Pros: "It was nice"

Pros: "Delays."
Cons: "Delays. But sometime is better for segurity I understand."

Pros: "Uncrowded flight so there were lots of extra seats!"
Cons: "No food or snacks provided for free."

Pros: "On time"

Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"

Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."

Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."

Pros: "I was upgraded to economy plus aisle seat"
Cons: "Flight delayed about 1hr"

Pros: "Getting off"

Cons: "Flight was cancelled after waiting 16 hrs at airport. Service lines were all the way out of terminal. When I was next in line to speak with someone the employee told me he was closing his counter because he had been there all day . Very disappointed in the way United handled it. Still have not received anything from them other than a refund."

Pros: "I liked how we were kepted informed of the delay."
Cons: "The delay but weather was bad so it is understandable."

Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."

Pros: "No problem flight"
Cons: "Announcements from cockpit inaudible"

Pros: "Captain kept us up to date on delay; didn't keep in the dark."
Cons: "Delayed flight for 2 hours; lot of confusion at the gate."

Pros: "This crew is probably the best I've experienced traveling this route in years. They were professional, attentive, gracious and friendly. I was just thinking what a joy to watch them interacting with different people from the nice ones to the difficult ones. You guys rock"
Cons: "Explanation for the delay in boarding"

Pros: "The length of the flight was acceptable."
Cons: "My seat was moved futher back in the plan 34D, seats were smaller, knee space tight, the air back here was unpleasant (b.o.). Very noisy. The stewardess did not know how to operate the entertainment screen, finally she said I needed headphones, once I was hooked up volume up High I still couldn't hear the movie, to much outside noise, I thought the guy behind me was shaving. The Asian snack was dreadful no beverage available for awhile."

Pros: "Nice flight attendants"
Cons: "No a thing"

Pros: "Lining up in groups"
Cons: "Nothing"

Pros: "Gate personnel were great."

Pros: "Crew, Entertainment options, spacious seating"
Cons: "Nothing"

Pros: "None of the issues related to a service dog came up on this flight."

Pros: "The crew was nice."
Cons: "They lost my bag upon arrival."

Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."

Cons: "Boarded an hour late, for a flight that was already getting in at 11PM."

Cons: "EVERYTHING WAS OVER PRICED AND DOUBLED, And i tryed too changed my flight because of a family emergency, and was DOUBLED my original ticket."

Cons: "Untealiable and unorganized altogether as an airline."

Cons: "Baggage fees equal to ticket price"

Cons: "Ridiculous seating and baggage charges. Seats, seat spacing. Sitting in the aircraft for an hour at the departure gate while baggage handling mess was sorted out - unload and reload? - ."

Pros: "Seat was upgraded at check in because of low passenger count. Plane arrived one half hour before scheduled time."
Cons: "Surprised that I had to pay for a seat, assumed my ticket would include a seat."

Cons: "They charge for everything."

Pros: "nothing"
Cons: "The plane had new seats that were little more than benches with a thin layer of padding; the space between seats has narrowed even more; I could not reach down to get anything out of my small carryon at my feet. There is so little space that there isn't even an option to recline the seat. I have never had such a miserable, uncomfortabel experience. On top of that, Frontier charges extra to pick a seat, check a bag and even to bring a carry-on bag, to mask the true cost of their tickets."

Pros: "Flight was on time."
Cons: "Seats are not comfortable, tray tables are tiny, amenities are non existent without a surcharge."

Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."

Pros: "On time"
Cons: "Seating was very uncomfortable drinks and snacks were all at a charge constant advertising for promotional packages on the loud speaker not a good experience at all"

Pros: "On time departure. Early arrival"
Cons: "Luggage took very long time to appear"

Pros: "The crew was great! One of the best I've ever had -they had to be to make up for all the other irritations of flying Frontier."
Cons: "At no time when I was pricing out best price flights did Frontier let me know that my bags, my seat and my soft drink would cost extra. Seats were barely padded and mine at least did not recline. It took over 45 minutes for baggage to arrive at the claim area which was maddening since I would have preferred to do what I've done on just about every flight for years - carry on my bag at no cost. Because the cost was just as expensive to carry on and the flight was clearly full (since I did not learn until just days before boarding that I had to purchase a seat), I was concerned about my bag being somewhere else on the plane AFTER I paid to have it with me. In the future, I will stick with higher quality airlines in which I know what the cost is up front and I get a soda without pulling out a credit card."

Pros: "Very good price and the help was great. Thanks to all of you. Dan"

Pros: "The animals on the tail of the planes."
Cons: "Misplaced luggage going to Detroit and retiring back to Denver. Waited 1 1\2 hours to locate. Caused a lot of problems."

Cons: "Everything"

Cons: "Paying for seat AND baggage is reason to fly Southwest."

Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."

Pros: "Online check in feature"
Cons: "Paying for a carry on? Seriously? And charging separately one-way for a one hour flight?! This is absurd. Won't be flying frontier again."

Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"

Cons: "Seats do not recline. You can only have one personal item....no carry on unless you pay a fee. Would have been nice to know before booking. I will probably not use Frontier again."

Pros: "Nothing"
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"

Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."

Cons: "Late and their customer service unpleasant"

Pros: "I liked getting off plane."
Cons: "They have designed seats for children."

Pros: "Nothing"
Cons: "Everything. This was the grossest airline, worst staff, and worst flight experience of my entire life."

Cons: "Almost 6 hour delay."

Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."

Cons: "Delayed 5.5 hours"

Pros: "Same as above. Same as above"

Pros: "Due to mechanical problems, our 10:30am flight was continually delayed until 4:30pm."
Cons: "I didn't like that frontier had only a single plane to work with. Denver is supposed to be their hub, correct? Surely there should be another option for a plane."

Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."

Pros: "The fuselage had a modern and roomy design. It was tall person friendly at least the seat I was in"
Cons: "Checked luggage price!!! 40$ was ridiculous..."

Pros: "Vouchers"
Cons: "We had a 6,5 hour delay"

Pros: "Not one thing.flight attendants were very rude.the worst seats I've ever sat in on a flight, for any sort of comfort"
Cons: "The whole thing from check in to leaving plane. I will never fly frontier airlines again. I normally don't complain I just don't buy or use again, but this was a terrible experience. Wasn't expecting luxury , but wasn't expecting misery."

Pros: ".It was a very confortable flight and right on time.."

Pros: "Though I had to speak to THREE different people before Frontier would work with me, they were able to push back my return flight by several hours after delaying my departure by FIVE hours."
Cons: "It's totally unreasonable to delay a flight by five hours. Mostly everyone on the flight, me included, had already arrived at the airport by then. I had to cancel plans for the evening because I arrived at 1:30 AM. Instead of immediately offering to compensate me, I had to beg and was told they would help me "as a one time courtesy." On my return flight, I was charged $45 for a CARRY ON BAG. I will avoid Frontier at all costs going forward. Don't be fooled by seemingly cheap flights."

Pros: "The crew was amusing and friendly"
Cons: "the plane is so uncomfortable hard seats hard arm rests absolutely no leg room no place under seat to put your personal item I couldn't even "purchase" a beverage because once crammed in my space it was impossible to extract my bag to get money. The fare was low but by the time you pay for every additional charge. not a bargain I can not believe that you expect people to be caged in these tiny paralyzing seats. what are you thinkg?"

Pros: "Price was excellent. Boarding was fine. Take off and arrival were right on time."
Cons: "Seats were you extremely uncommfortable. No complimentary drinks or snacks. Cabin crew, while friendly when present, only came through the cabin to offer refreshments, then immediately checked for trash disposal. I had to take my trash to them near the end of the flight, at which point they collected trash from other passengers. I don't expect to be doted upon, but some availability would have been preferred."

Pros: "Flight was fine."
Cons: "Cost of bags, cost of snacks. Small water. One restroom out in back."

Pros: "The crew was the best part."
Cons: "Literally everything besides the crew. I loved the old frontier and it's so disappointing to see them go so far downhill. The expense for bugs alone was frustrating and the plane was incredibly uncomfortable. I don't think I will ever fly with frontier again."

Pros: "The crew was great."
Cons: "The flight was 4.5 hours late. We didn't land in DC until 2 am."

Pros: "The crew was very pleasant, which I appreciated."
Cons: "The flight was delayed over an hour, when the plan arrived, maya emcee had to be done so it took a while to board, and it was an hour 12 minutes before I was able to get my bad. Smh"

Cons: "Oven an hour delay and sat for 20 minutes after boarding with no update as to why"

Cons: "See above"

Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"

Pros: "1. Easier to board because much fewer luggage is brought on board. This is because they charge $40 each for the larger carry-ons. The smaller item (fits under the seat) is free. Best way is to check a large bag ($30 when paid in advance), which is cheaper than the carry-on. This is all made very clear on the website. 2. Also, we did not pay extra for a seat assignment, to see what we were given. In both flights, we were given decent seats together. 3. Crew very nice. 4. Very smooth landings."
Cons: "1. The seats don't recline. 2. The tray table is very small (about 4"), so your book or laptop won't fit on it. 3. Seemed to take a long time for the luggage to appear. 4. Frontier doesn't participate in TSA Pre-Check, so you have to go through the long security lines."

Cons: "Rude about luggage and not polite"