Astenturm Hotel
3 stars
7.4
Good
(902)
3 stars
Updating price...

Astenturm Hotel

3 stars
Astenturm 1, 59955 Winterberg, North Rhine-Westphalia
7.4
Good
902 reviews
Updating price...

Overview

Rating
Hotel in Winterberg with free breakfast Self parking, a garden, and free breakfast are available at this hotel. Other amenities include a banquet hall. Astenturm Hotel & Restaurant offers 17 accommodations with safes. Satellite television is providedExpedia Group
Hotel in Winterberg with free breakfast Self parking, a garden, and free breakfast are available at this hotel. Other amenities include a banquet hall. Astenturm Hotel & Restaurant offers 17 accommodations with safes. Satellite television is provided. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
7.4
Good
Based on 902 verified guest reviews

Available rates

Wed 3/26
Thu 3/27

The neighborhood

Astenturm 1, 59955 Winterberg, North Rhine-Westphalia

What's nearby

  • Kahler Asten1 min walk

Reviews

7.4
Good
902 verified ratings
Wonderful
430
Very good
213
Good
129
Okay
47
Fair
38
Mediocre
17
Poor
28

Summary of reviews

Guests say
Guests appreciated the hotel's location, noting it was ideal for outdoor activities and explored many scenic areas. The breakfast received high praise for quality and variety, with many guests commenting positively on the helpful and friendly breakfast staff. However, there were significant concerns regarding the service received, particularly during check-in, which many described as chaotic and unprofessional, leaving them frustrated with a lack of communication and assistance from staff.
AI-Generated from customer reviews
Location9.5 out of 10
Breakfast9.5 out of 10
Service1 out of 10
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Score by provider

All reviews

8.0
Very good
Kobi, Mar 2025
Pros (+) Good breakfast, clean and quiet hotel
Cons (-) beds quality
8.0
Very good
Mats, Mar 2025
Pros (+) Lot of variety. Really good.
6.0
Okay
Deborah, Jul 2024
Pros (+) The location was amazing
Cons (-) The staff was not available or not very helpfull. The reception was not open to check out. The staff didn’t seem interested. The food was not good. No good choices after biking a day. It was all fast food and the choice of drinks was poor.
5.0
Fair
Akash, Feb 2024
Pros (+) We went with the train. At the last moment, we were asked to collect the keys from another hotel which was around 2 KM away from this hotel. We were relying on public transport so it took us more than 2 hours to check in. The hotel rooms were nice and clean, and breakfast was good too. However, if you are traveling by public transport then it could be really difficult to check in, if you have a ca...
Cons (-) check in process
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1.0
Poor
Nitin, Feb 2024
Pros (+) Breakfast staff was helpful and accommodating. Hotel location was nice and lots of hiking trail nearby.
Cons (-) There are no road signs and hotel name was different from the one thats mentioned on Booking.com. Online and on booking.com phone number mentioned is of DORINT hotel, while no communication done that check in will be done at Dorint hotel reception (which is 4-5 kms away). Checkin process was a mess. Hotel reception of Dorint hotel was very rude while doing checking and suggesting like Astenturm is...
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7.0
Good
Nikolaj, Feb 2024
Cons (-) Our access card unexpectedly became deactivated, requiring us to travel 3 miles to have it reactivated. There's a restaurant in the basement with a male employee who seemed quite unfriendly; it might be best to steer clear of it. Other than that, everything else should be okay :)
3.0
Poor
Константин, Jan 2024
Pros (+) Clean spacious room, tasty breakfast. Being able to bring a pet is a plus, even though it costs additional ~20 EUR.
Cons (-) First of all, hotel was simply locked when we arrived at 12:30. We had to drive up the mountain in the snow storm to see an empty hotel and a paper that informed us that on Mondays and Tuesdays you have to go to a different hotel and check in there. It is a 10 minute drive, but why couldn't I receive this information by email before my arrival? The weather was so bad one car went off the road near...
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9.0
Wonderful
Sander, Jan 2024
Pros (+) Amazing location, on top of the hill… rooms were very clean and well equipped. Breakfast was also very good, typical German with English standards
Cons (-) It was perhaps too remote (in winter) as there was absolutely nothing there, except the hotel. Also no bar or any staff (after 6pm)…
10
Wonderful
George, Jan 2024
Pros (+) The location was excellent. Nothing beats it. Furthermore, the staff was great. The breakfast was outstanding and the place was as clean as it gets.
Cons (-) I missed a water kettle and some tea.
6.0
Okay
Van, Aug 2023
Cons (-) I was too late on arrival and the person on the desk was just impolite.

Amenities

  • Restaurant
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities
  • Parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.