Staff were cordial and helpful
Great hotel, very friendly staff & facilities excellent (liked the pool area). The only negative is the location is not great, so I strongly suggest using taxi or uber, etc to get around after dark
Our flight in was delayed by a day and they held our reservation allowing us to check in at 7 am the next day. The staff also recommended a driver to take us around the city and show us neighborhoods that we may choose to live in. Hugo was very infomative and we enjoyed his company and recommendations.
We took a day trip to San Gil, came back exhausted around 8. After a short nap and a shower, we went up to the restaurant at 9. We were informed they were closed, even though the posted hours said 9:30. Small inconvenience, as we had to walk around to find food, most restaurants close were also closed. We found a panaderia that had a couple pieces of chicken.
Nice and friendly stuff. Bed was comfy Nice lication
Whirlpool didn't work for room 411 Breakfast was very limited. No butter no jam. Hotel rooms are a bit dated
Overall, pretty good
It wasn't fully soundproof No hot water
Nice roof terrace, pool and breakfast.
Probably the worst check-in ever. After visiting around 500 hotels. They had lost my booking via booking.com, two employees and two guests took 45 minutes, and I was not allowed to go to my room after payment and check-in. I had to wait 15 minutes more, for someone to follow me 15 meters. But. It was only the man working afternoon/evening that was really horrible. Morning shift was friendly!
The hotel itself is quite good and the room was spacious. Has a restaurant on the top floor and a small pool. Free parking.
The location. I went out at night less than a hundred meters from the hotel and felt quite unsafe. It was very dark and someone aggressively started talking to me from a bit of a distance so I quickly returned to the hotel. If you are using your car at night, you should be OK but I would advice not to venture out on foot after dark. During the day it was OK.
Everyone was so profesional Thanks
The pool and the help of staff
The poor condition of the facilites. They give us towells that were ruined, smell bad and besides that the set was incomplete. There was no water to drink.