All reviews
Location and room design
Too hot in the room
The hotel has a certain cozy style, and the room had a particular atmosphere. Is nothing like the cheap standard rooms of the major hotel networks. Finally I met the first receptionist with good English. She is really an asset in Kazakhstan. The rest of the staff was also kind. The breakfast, and the dining room itself, was also a nice experience.
The TV was not working. The staff wasn't able to start it. Actually 4 out the 5 hotels I stood in this country, had the same issue. For me it was not an important issue. The Internet, same to the other the hotels I mentioned, was sometimes weak.
Very comfortable bed, big room with amenities and temperature in room easy to control. Spotlessly clean. Staff were friendly. No fluent English speakers but they took the time to understand me. I felt welcome. Overall a high quality accommodation throughout.
Breakfast was OK but not great. A smaller but higher quality selection would be better! Some problems with hot water in shower but I didn't report it as it did not bother me. Location was a bit far from the centre if you are on foot.
Great breakfast, nice and clean hotel.
Well 2 level impresses much, and that TV with Playstation is nice.
Supadupa toilet, but with yellow stains on it. Very poor breakfast, reminding more old-style soviet canteen. And we'll I can't say the service was good. Cleaning ladies walking around and shouting everything with profanity does not make me feel place friendly.
breakfast was good
room is not good at all, it is dangerous for children, bathroom without door, don't like it at all
The staff was lovely and very considerate! Also the room was beautiful!
Great hotel for the price. Very clean, great mattress and bathroom
Very nice room - comfy bed and nice clean bathroom. The hotel staff were very friendly and helpful. The location is good. Breakfast was fine - they had a few different options.
Staff was very polite. Comfortable beds.
Restaurant wasn’t really restaurant, more like cafe.