The staff are very welcoming, the hotel is very clean.
The kids outdoor pool was not open in the summer, we were very disappointed.
Very beautiful hotel with excellent facilities! A great romantic place to stay for a couple and also perfect for families with kids. The rooms were very comfortable and well decorated and pool and gym were excellent. And the staff were the most gracious and helpful.
The garden is nice. The room is big. Lots of activities for the kids. The staff is friendly. The lobby is great looking.
There was mold in the shower. The TV system is old, the program are not kid friendly and the quality is poor. The breakfast is very average for an intercontinental. The pool needs repair, I stepped on quite a few tiles. It is a big fancy ish Chinese hotel, there is no international feeling like you would expect from an intercontinental. The restaurants are pricey, 158 for a kids menu 😅 even in Be...Read more
The bathroom smells very bad / no one introduced the activities
The Intercontinental Hotel Xishuangbanna has brought us a wonderful journey, with interesting front hall JOY, delicious meals, and beautiful memories!
No
This hotel is the last stop of my whole trip. The whole hotel has a strong intercontinental style, beautiful environment, comfortable mattresses, and warm service, especially Joy Wang in the front room of the hotel, which makes our trip full of laughter.
Nothing
breakfast and the balcony
furniture in the room slightly old
We arrived not feeling well and needed hot bath and room service so we could rest and recover. When our room did not have adequate hot water Mr Wang gave us a free room upgrade and Mr Max Li waived our first night's room service. Not only that but Mr Wang periodically checked in on us and gave us personal attention. Staying at IHG in Xishuangbanna ended up being the perfect place to recover quickl...Read more