They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Pros: "Na"
Cons: "Over one and an half hours delay - sitting on the airplane"
Pros: "Lots of movie options, the food was good (had multiple food dish options for each meal)"
Pros: "Good and pleasant service, new plane very clean including regular WC cleanups"
Cons: "Boarding could have been done in groups"
Pros: "I would like to never fly through China again"
Cons: "I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle"
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!"
Cons: "There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!"
Pros: "New aircraft used like their 787-800s"
Cons: "Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices"
Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Pros: "Friendly crew and helpful staff"
Cons: "Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them."
Pros: "Because of our delay, we flew with Air Thai instead of Air China....much better airline"
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Cons: "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
Cons: "Seats are narrow, leg room poor, and food service is minimal."
Pros: "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
Cons: "The food and movie selection."
Pros: "The crew was okay. The seating was great on all except for one leg."
Cons: "On one leg, it must have been an older plane, because the business class seats barely reclined."
Cons: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."
Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5
Air hostess delayed providing food and then pulled away the tray before i finished eating
The crew was very attentive and kept busy serving a variety of treats!
Very Stress free Lounges were superb. Crews were caring. I loved it.
The flight was good the crew excellent…but take off delayed three hours!!!
Horrible seat allocation. Boarding was slow. Food was average and so was entertainment. The TV terminal didn't work and so had to use remote.
4 hour technical delay. Cancelled second meal. Crew and flight were great.
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.
Seated in business class. Bed too hard and no comforter. Way too many seats in business class for number of crew so never felt particularly looked after.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
Pros: "The flight was delayed slightly, but the gate agents kept us informed of the situation and did a fine job of being clear and transparent. In the end, we boarded about 20 minutes late, but still arrived early in Shanghai. Crew was lovely. All the on-board announcements were clear. The music was soothing. The food (which I was not expecting, given the fare, was better than I expected. Mediocre, but not bad. Overall, a very pleasant experience. I would not hesitate to fly them again."
Pros: "Gave blankets and pillows for the flight, had a little snack box (but was all carbs). Plane is 99% Chinese and they are not super welcoming, kind of rude and it’s a little uncomfortable."
Cons: "Seats were stiff, process of landing was strange, it was all just not great."
Cons: "Flyus.com on phone for 2 hrs. Gave up and booked new tickets. Would not recommend kayak uses them. Makes me less likely to book in future"