2.0
When we picked up the vehicle, they didn't have the same level of vehicle available that I reserved. Instead of offering a better vehicle at the same rate, they would only downgrade the vehicle without a rate reduction. This downgraded vehicle wasn't going to work for the number people, bags, and adventures into the mountains we planned for. (Which is why we reserved the Rav4.) I was left with the only choice of moving to an upgraded Jeep Grand Cherokee for more money. Once we got into the Jeep GC, we immediately found a pouch filled with pills under the passenger seat. We have no idea what these pills were, but took them into the office. They offered to put us into a different Jeep GC, which we accepted. At this point, they did offer a refund for the upgrade charge, but only after being asked. I was also told that there was an additional $200 deposit that would be returned upon return. The vehicle was returned with half of a tank of gas and no issues, and I did NOT receive the full $200 deposit back, only $167, with no explanation as to why. I paid for the tolls package and only went through two of them. There is no way that was $33. I will not be renting from Ace again. This was not an experience that I care to repeat. As we were dealing with our own issues on the rental, others were also having issues with their rentals. Didn't seem to be a great situation across the board.Reviewed May 29 2024
review from 8.0
When I said the SUV was too big for me to drive, they went above and beyond to find a car on there lot that was comfortable for meReviewed May 21 2024
review from 10.0
Great looking car. Great serviceReviewed May 19 2024
review from 10.0
Good experience easy to rent great customer service.Reviewed May 12 2024
review from 10.0
Great service. Nice location. Quick in and out.Reviewed May 11 2024
review from 2.0
Staff were not friendly at pick up or drop off. Total advertised price was inaccurate. When providing our own insurance, service representatives were snippy as soon as they realized they would not make that extra $ off us, they kept threatening penalties, coverage gaps, and potential legal action even though proof of full insurance coverage was provided. We were provided with a vehicle from Nevada with summer tires and 2 wheel drive even after explaining we would be crossing the mountains. At drop off the receiving staff was angry and rude. ACE will not be getting our business again and should likely just advertise their true price so they can pay their staff more. I’ll gladly pay the extra (as advertised) cost for a properly equipped vehicle from a more reputable rental company. Do better ACE.Reviewed Apr 28 2024
review from 2.0
Undisclosed add ons $$$$Reviewed Apr 27 2024
review from 2.0
Ace will trick you into and nick and dime you into a much more expensive bill. The cashier was purposely distracting me during the check out process and didn’t explain all the charges. He simply told me I needed to initial some boxes. The screen on which I had to read all this “fine print” was less than inch wide and wouldn’t scroll properly. When all was said and done, my simple 4 day car rental ended up costing $600. When I tried to get my money back I was told there was nothing they could do. Don’t use this company. It’s a scam.Reviewed Apr 17 2024
review from 8.0
Value was excellent. Didn’t realize they weren’t at airport, but transportation to and from agency was seamless, would definitely recommend.Reviewed Apr 13 2024
review from 2.0
The staff was surly and rude. Their only concern was to upsell as many people on insurance and a prepaid tank of gas as possible. There was one person ahead of me in line and it took me 78 minutes to get out of there. They didn’t have the car that I prepaid for. Tried to insist they i needed to pay more because they didn’t have the car. Eventually gave me a car that had a flat tire (which I needed to fix 4 miles after leaving the place) and no heat (in the Colorado Rockies)Reviewed Apr 10 2024
review from 4.0
Car or equivalent I chose was not provided but lesser, was upgraded after showing what I had chosen and price. Waited half hour for shuttle that was supposedly every 10 minutes.Reviewed Apr 10 2024
review from 2.0
Shuttle drive from airport to Ace was kind Agent at pick up was unprofessional, engaged in inappropriate conversation with colleague, and attempted to force me to give a 5 star Google review in exchange for a “better car” Sent me into parking lot with the key to find the car - did not provide make model color to assist in locating car on my own Front right tire had low pressure, noticed after I left the lot Returned car and attendant repeatedly persuaded me to leave to go fill the tank (was more than 3/4 full) even after I told her that my timeline to airport was tight Initial price posted was $19day (compared to $75 at other locations) but I ended up paying $80 a day anyway and for terrible service!Reviewed Apr 5 2024
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