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Waited too long in the bus to board the plane. Communication was non existence.

One of the worst airlines I have used. My recent flight was delayed taking off, but what was worse is that they allowed us through the gate, got on the bus to the plane to be told in that the plane would not make a the direct flight to London due to fuel shortage and it had to make a stop in another location to pick up fuel. Absolutely shocking!! Can't work out of the A320neo was just short range on that they literally did not have enough fuel at the airport to fuel the plane. Tashkent to London is not a long haul, I have done this before, so therefore I am going to assume it's the lack of fuel at the airport. Not the best staff, they all seem to just go with the flow, no organisation. No control, like herding sheep in a pen at the gate, same when getting off the plane. No control. Food was ok but staff were rude. Better to travel in and out of Tashkent using Turkish airline. I have booked my return flight but will cancel and accept the hit and 1 stop to ensure peace of mind with Turkish airline.

Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace

It was friendly and I enjoyed the flight very much.

We booked business and they offered nothing during the 1 hour flight

Overall it was good, but the flight was long and crews on such long flights in my experience generally get more involved. They make more rounds with water and snacks and check on wellbeing of passengers. It was not an overnight flight, so the ‘night’ atmosphere in the cabin was not called for

Overnight flight in the old style Business class, but still very good.

I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.

This aircraft is not up to standard - old Airbus with terrible chairs and entertainment system for business class!

Friendly cabin crew and the flight was on time. Would recommend toanyone

The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.

Only chicken as a meat dish through out the flight

Nothing really was great as such. Seen other no name airlines perform better.

Everything was great, but the food was more like Soviet cafeteria food...