Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
It was fine. Flight was on time and arrived at destination with 15 min to spare.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
We left really late. Things that were out if anybody’s control I guess.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
Poor on time performance. Flight was delayed due to a lightbulb. No updates from the pilot. Plane was dirty and hot, AC didn't work well.
Charlotte airport is miserable. For American I always have to connect from the end of terminal E to the end of terminal B and the stupid moving walkways are always broken. And the flights to all seem of least importance so they never leave on time in either direction.
My overall experience was wonderful. American airlines looked after me very well in all my flights. I'm especially thankful with the way they dealt with my connection Phoenix - Honolulu, in which I had less than 20 mins to board, and the staff were able to get me in, as well as my luggage. A big thanks to them!
Gate change was a little tough but it was a good flight otherwise
I hate when you book your seats and then they sick in in other seats when you get there. We were to be in row 9 and was moved to the back of the plane and separated our seats. Great start to a trip
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
We were delayed by rain while we were on the tarmac. The crew came around and offered everyone water while we waiting 45 min in the plane.
Air Canada cancelled my prepaid/prebooked seat selection and changed my seats without any options.
Crew was terrific. In flight entertainment system is very slow and the touch screen can be not sensitive enough or too sensitive. It was such a pain to pause a movie in case when I unpaused it accidentally thought I presses stop. This happened 3 times. I gave up and went back to my phone for entertainment.
Flew SEA-CA, then CA-NRT. First flight was short but very uncomfortable, dirty, and had very small overhead storage space. The seats and fans were not cleaned and had visible dirt on them. Second flight was perfect.
it was our first flight with Air Canada. The flight was very good. The arrived 10 minutes early. The crew was attentive and very professional. The seats were comfortable and the food was fine. There were a lot of movies and TV shows to choose from. The boading was OK, but it is more about the Montreal airport procedures, but not about Air Canada.
Everything went smoothly and as expected. We were on time and one flight arrived early.
I couldn't rate food or entertainment as neither were a factor in my short flight. I was impressed with with respect of time and schedule. Also, this was an incredibly smooth flight from terminal to terminal. My only minor complaint was being woken up for refreshment service. This was the end of a very long day, and I was happy to miss a juice box and pretzels for a little rest.
It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Bogotá (undefined)Colombia
Vancouver (YVR)Canada