I was happy with my whole experience, and it was a smooth flight. Thank you
I was happy with my whole experience, and it was a smooth flight. Thank you
Flight was delayed 2 hours. It was too cold inside the cabin. My seat mate had no jacket so she was shivering the entire flight. The stewardess says there’s no available blanket.
Liked premium seat. Did not like: having to pay for entertainment/wi-fi; having to pay for food; single-aisle; and, only three rest rooms.
The plane had to sit on the tarmac for 45 minutes once it had landed. Not Alaska’s fault.
The airline was way too cold. We were freezing, I don’t know if that is normal. Overall it was pretty good flight. Always flown Alaska Airlines and I am not changing.
Mediocre is best way to describe. Bare bones narrow seats, Dirty pulldown tray, unfriendly cabin crew who were in a hurry to serve tiny drinks and tiny snacks. (Compared to much better Hawaiian Airlines experience, .. no comparison!)
No prob with entertainment-would have selected n/a if it had been an option. No entertainment-flight was only a short hop. Great flight,
The people who worked for Alaska Airlines, both on the ground at O'Hare and during the flight, made it remarkable for me. Their customer service is incredible; they're kind of like the Nordstrom of the sky.
I wasn't impressed with the entertainment selection, and the snack sizes were small. But the entire crew was professional and did a great job. For that I would fly Alaska again.
I love having assigned seats and being able to check bags at the gate, if needed. Both are super-helpful when traveling with a toddler!!!
3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.
Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.
If I can, I always fly Delta. I’ve found their service to always be reliable and pleasant.
You could have not cancelled the flight (AA, which I will be flying from now on) left for BOS despite the fictitious weather issues (that no one in my Boston family could see). You could have rebooked my direct flight to another direct flight instead of sending me though JFK, the worst US airport after O’Hara You could have rebooked me on a Main Cabin seat (like the one I paid for in my original ticket instead of putting me a the last row on JFK->BOS leg, pocketing the difference in ticket price But I do not really care whether you will ever do that in a future because in a future neither I nor anyone from my company (unless they pay out of pocket) nor an of my clients and partners (if they heed my advice) will ever be caught dead on any of Delta flights
Really bad baggage handling. Had my Rimowa bag badly damaged at the latches.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
Half the bathrooms assigned to economy were out of action
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
My window shade didn’t work. So I missed coming into my city. ☹️
Flight was delayed in the gate by 5 hours and ultimately cancelled- rebooking service by United agents was terrible
Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.
Not worth the price of premium class ticket paid, felt more like steerage.
Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!
I had a great flight. Everything went smoothly and the flight arrived early.