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I was happy with my whole experience, and it was a smooth flight. Thank you
I was happy with my whole experience, and it was a smooth flight. Thank you
Flight was delayed 2 hours. It was too cold inside the cabin. My seat mate had no jacket so she was shivering the entire flight. The stewardess says there’s no available blanket.
Liked premium seat. Did not like: having to pay for entertainment/wi-fi; having to pay for food; single-aisle; and, only three rest rooms.
The plane had to sit on the tarmac for 45 minutes once it had landed. Not Alaska’s fault.
The airline was way too cold. We were freezing, I don’t know if that is normal. Overall it was pretty good flight. Always flown Alaska Airlines and I am not changing.
Mediocre is best way to describe. Bare bones narrow seats, Dirty pulldown tray, unfriendly cabin crew who were in a hurry to serve tiny drinks and tiny snacks. (Compared to much better Hawaiian Airlines experience, .. no comparison!)
No prob with entertainment-would have selected n/a if it had been an option. No entertainment-flight was only a short hop. Great flight,
The people who worked for Alaska Airlines, both on the ground at O'Hare and during the flight, made it remarkable for me. Their customer service is incredible; they're kind of like the Nordstrom of the sky.
I wasn't impressed with the entertainment selection, and the snack sizes were small. But the entire crew was professional and did a great job. For that I would fly Alaska again.
I love having assigned seats and being able to check bags at the gate, if needed. Both are super-helpful when traveling with a toddler!!!
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
Half the bathrooms assigned to economy were out of action
The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
I didn’t not like that I could not select my seat and ended up with the worse seat.
It wasn't really their fault it was the horrible winds and we just got unlucky.
The seats are too hard for long flights but otherwise- the process was smooth, the staff attentive, and there was to keep you occupied during the journey if needed.
Flight was on time and in fact arrived early. Seating was as comfortable as you can get in coach. Adequate leg room. Good entertainment system and offerings. Food was good. Flight staff was very good and accommodating.
There is no free Wi-Fi or screens in the seats for this flight. It would be nice if they had actual actual healthy drink options like a flavored sparkling water. The flight was very dark because nobody was sitting on the left side and they didn't open any of the windows. The plane was kind of and had small overhead bins. There was no distinguishable difference between economy and comfort Plus.
The flight was so cold from Vegas to Hawaii. Everyone was so cold they put on goodies. They made us buy blankets for $13 each for 4 people. The plane was like an icebox. Now on the way back you made me pay extra so my family can sit together. Will not use you again.
The crew was quick and efficient. The flight was uneventful and arrived slightly early.
My seat was broken I couldn’t put it back I have really bad back issues , the flight was 5 hours delayed and there was a drink dude harassing the entire flight
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
Parents with kids should all be in the same area. Sounds rude but who what's to fly 6hrs with crying and bratty kids. Just my opinion.
Ok, so I didn’t have seats, so got there very early. I was first in line only to be told, listen for your name for seats. The flight was boarding before they gave me a middle seat, way after others showed up who were given more favorable treatment. Ok, so , don’t show up early and obey all the rules??? Clearly, your gate clerks did not. What gives???
Short flight but delayed. Since its a short flight no food or entertainment necessary
We had an awesome flight attendant who came by and made sure we were okay. Checked on us often and even shared some snacks that she had brought on, like edamame with chili and garlic seasoning. Yummy!
Overall good experience. I'm just over 6ft with long legs and legroom could be better, but is on par with other airlines. Only real negative was turbulence but that's not the airlines fault.
First flight got cancelled. Got booked for another flight departing 3.5 hours later which ended up being 1hr delayed... The flight was good when we finally ended up flying.
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
My window shade didn’t work. So I missed coming into my city. ☹️
Flight was delayed in the gate by 5 hours and ultimately cancelled- rebooking service by United agents was terrible
Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.
Not worth the price of premium class ticket paid, felt more like steerage.
Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!
I had a great flight. Everything went smoothly and the flight arrived early.
This is by far the worst experience I have had with American Airlines. The start of this trip was a complete disaster. I purposely planned my trip so that I would weather any delays so that I could make very important meeting at the Pentagon. My flight was cancelled because of maintenance and I was put on the first flight the next day but I was late to the meeting. After a long week at the Pentagon I just wanted to go home and my flight home which was early in the day was delayed. Eventually the flight was delayed until the next day. I was not authorized a hotel room because DCA was my point of origin. So I paid for a hotel out of pocket. The flight this morning was boarded then deplaned because the aircraft was hot. The flow of information was not happening in DCA and made it worse when the news was bad. I am going to take a break from American for my next few military flights. Hopefully whatever has been going on with American Airlines will be resolved.
We had a 2 hour delay. The seats were smaller than most other airlines. The person in front of us wanted to lay back and we had to stop her because she was pressing against my girlfriend’s legs. We had to ask her to sit up and not lay back due to the lack of room.
Everything was fine once we actually got on our flight. It was more then annoying they canceled (delayed) our flight. We lost out on a day of our trip along with money on our stay. Plus we had to book another hotel. So expensive.
This flight was canceled and delayed several times without explanation. The plane was freezing cold and no wifi for messaging. Getting off the plane was terribly unorganized and felt like it took forever….
The flight was delayed several times without explanation. The seats were terribly uncomfortable and wifi isn’t included. All these make for a less than ideal flight.
The flights was delayed by hours and it was the firmest landing I have experienced in my life. My back is still sore.
Internet service was erratic. Crew service was poor and slow. My luggage on this non-stop flight was lost and not recovered
Terrible. I didn’t fly and I had an important meeting the next day.
Equipment swap led to 2+ hour delay on international flight. And to top it off, boarding took forever.
Wretched scheduling - they got themselves into a critical crew situation and didn’t try to address it until 15 minutes before they had to cancel my flight