On a couple of legs, the aircraft did not have ports to charge electronic devices. This was so in spite of the fact that the recorded "welcome aboard/safety announcement declared that they were available. The entertainment system, while offering in an impressive array of selections, failed in that the supplied earphones were useless. The roar of the aircraft made it impossible to actually hear the film/show etc. The food was surprisingly good if a bit salty.
On a couple of legs, the aircraft did not have ports to charge electronic devices. This was so in spite of the fact that the recorded "welcome aboard/safety announcement declared that they were available. The entertainment system, while offering in an impressive array of selections, failed in that the supplied earphones were useless. The roar of the aircraft made it impossible to actually hear the film/show etc. The food was surprisingly good if a bit salty.
Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc
All aspects of the flight went like clockwork and staff were friendly and attentive.
We initially flew from Osaka to Vancouver and ear buds and food were all inclusive. We were surprised that from Vancouver to Toronto we had to pay for all of this - and the flight attendant did not give us what we ordered/paid for. $6 for a bag of almonds is crazy - and I asked for hummus. Very surprised we had to pay for the ear buds in order to watch the movies.
There was a mistake with the first name we only discovered at security. Air canada was unable to correct it to match then passport since it was booked through an agency. The agency could not correct it either since they need at least two hours to do that. We could not fly and lost a bunch of money. Learned my lesson about kayak.
My flight got canceled. Then AC rebooked me to a next day flight. No compensation no apology. It almost messed up my entire trip and schedule. However, all the unexpepected seems routine and ordinary to AC, so customers need to get used to.
I love air Canada. The staff is so helpful and friendly and attentive. I paid for extra room but chose a ser near a person who took up a lot of space which gave me less space than regular economy, I was sad I did that!
Really good. The staff were very helpful throughout the boarding process. The food was surprisingly good. Overall much better experience than previous one.
Our flight from Windsor to Toronto had several delays so we had to drive to Toronto in order to catch our flight to London.
Did not appreciate “hidden fees” to check a bag for international flight and purchase a seat to be next to my spouse. Won’t choose this airline again.
Buenos Aires (EZE)Argentina
Toronto (YYZ)Canada