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It was fine. I had a lot of trouble trying to buy a seat. The Westjet website charged me and then didn’t give me my seat. I ended up keeping the seat I was assigned and hope that the charges didn’t go through.. they didn’t. But this problem with the website (trying to purchase a seat at check in) has happened a few times before. But overall the flight was good.

It was okay overall, but it was a 4 hours flight and the only thing we got was snacks, I really expected breakfast.

Terrible! Delayed three times, landed at some corner of airport, walked in bitter cold night, took a bus, bad experience

My wife and I had an uncomfortable experience with your WestJet ticket counter rep at the WestJet Priority Member ticket counter at YYC (Calgary) on May 15, 2024. I not knowing this individual’s exact name, however, in order to easily identify her, she was one (of only two at the time) ticket counter reps at your Priority members ticket counter check-in, upon our arrival around 12:15 p.m. She was a Caucasian woman with blonde hair, and wore spectacles, approximate age being probably somewhere in her 30’s or 40’s. Background: After arriving in to the West Jet terminal in Calgary (YYC), I asked a terminal employee where the West Jet check-in ticket counter was. He told me, “Column 16”. My wife and I continuing to walk through the terminal, we finally arrived at the Column 16 area, i.e. this woman’s ticket counter area, which we discovered later was the Priority Member ticket counter. However, I was simply going by the directions given to me by the previous employee, i.e. “Walk to column 16.” Standing in her line (my wife and I being the only people in her line at the time), I tried to get her attention, and I then gestured to her, motioning to her as if to ask her if I should then possibly leave the waiting line in order to then proceed to walk up to her ticket counter. She never really motioned me to come forward. I sort of had to figure this out on my own, as my wife and I then finally decided to walk forward to her station. From this point on, after I arrived at her ticket counter, never once did she ever look me in the eye. She was always looking at her computer screen, or down at the ground, as she and I occasionally exchanged conversation with one another in order for me to be able to acquire my boarding passes from her. Shortly after she began servicing us, she commented that her work section is for Priority members only. Fair enough. I did not realize this at the time. Wishing to be polite, I then mentioned to her that, if I should, I could then walk over to the regular West Jet check-in ticket counter in order to complete the check-in process. She remained quiet, never responding to this goodwill gesture of mine. She continued to work in order to print out my boarding passes, and then finally handed them to me, never at all the entire time looking at me. I told her, “Thank you.” Never once did she respond. My wife and I then walked away. Even my wife commented to me afterward that this woman absolutely never looked at us. I cannot say that this attendant was outright rude. However, she certainly was not at all warm, congenial, nor friendly. Additionally, … After getting on the plane, we then discovered that she had needlessly assigned us seats in the very last row of the plane, these being the seats adjacent to the restroom back wall, thus, unfortunately not at all reclinable. I think that the row number of this last row of seats was 30. [However, I am not sure.] How strangely awkward that we were assigned these uncomfortable row of seats when in fact the row immediately ahead of us, i.e. I think that was row 29, had two vacancies, which could have otherwise easily seated my wife and me. That is, my wife and I could have easily been assigned these more comfortable seats, which would be reclinable, and then row 30 could have otherwise had instead our two vacancies. After our flight departed, and the fasten seatbelt sign was turned off, my wife and I had hoped to “jump seats”, that is, to leave row 30 and instead sit in row 29 to utilize the reclinable seats. However, another couple apparently had the same idea as us. That is, these other two people, for whatever reason, decided to leave their previously assigned seats, and instead, seat themselves in row 29. Thus, my wife and I were stuck with these miserably cramped row 30 seats for the entire 3.5 hour flight. To reiterate, the WestJet rep we originally encountered, knowledgeable of the plane lay-out as it appeared on her computer screen, could have easily assigned us the more comfortable row 29 seats, instead of the non-reclinable row 30 seats.

Keep better track of bags. Not sure how they got lost. Also not sure why it took two weeks for us to get them back. Had to buy a bunch of necessities because they were packed.

Our trip was booked to be 2 hours after arriving in Calgary but it was changed until the next morning forcing us to stay overnight in Calgary with no compensation

Was the longest flight I have ever taken to Orlando. Not Westjet’s fault necessarily. There was a traffic issue in Orlando. We sat in the airplane for about 2 hrs before leaving Calgary on a 5 hour flight was just a little long to be stuck in the plane. Once we arrived in Orlando we were stuck in traffic on the ground for another 30min. I guess maybe the flight could be delayed so boarding would have been later so we wouldn’t have to have the discomfort of being on the plane so long.

For some reason there was a change in the cockpit which delayed us by an hour

Menu selection was limited and not appropriate for a flight of this length

I like WJ but I don’t like traveling anymore

Air Canada cancelled my prepaid/prebooked seat selection and changed my seats without any options.

It was late leaving but made up time in the air.

It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco

Not much food available, not able to choose seats to be near each other, tv did not work

I think Air Canada is the only airline I've flown where they don't give you at least a free cookie.

The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating

All but one of four were on time. One was delayed for an hour

Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.

It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.

my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.

The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

boarding needs to be streamlined load the back of the plane first

Another 35 min delay landing No apology no communication or acknowledgment about this

Try to humanize onboarding and take AI out. It's embarrassing and useless

no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.