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Efficiency was great - on-time takeoff and landing. Baggage arrived at destination (there's always slow baggage handling in Boston.) TAP food is spartan - bring your own. But the efficiency of the airline more than makes up for the mediocre cuisine.

On-time flight. Nothing out of the ordinary. The food offering upfront could be better.

Delayed takeoff was inconvenient. We should have boardrd later. Coffee/ beverage service on a 7:30 flight would have been good.

Flight from Lisbon to Barcelona was ok. Business flight Boston to Lisbon was awful. Attendants should pay more attention to Business Passengers and not be so stingy with water. Worse Business Flight I have ever taken. Food was awful. Cramped for space.

Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.

Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.

I wish to bring to your attention an incident involving a flight attendant that occurred on my recent journey. The attendant displayed a lack of courtesy, which was concerning. For instance, after accidentally spilling water on a passenger, the attendant dismissed the situation rather than offering a proper apology. Additionally, when I handed over my trash, the attendant reacted negatively because I placed a paper cup on the tray, she told me this doesn't go here and threw it back on my table. It was apparent that she was experiencing a challenging day, which unfortunately impacted the service provided to myself and other passengers. While I understand that everyone can have an off day, it is essential for customer-facing staff to seek support to manage personal stress without it affecting their professional responsibilities.

The flight crew was good, the flight itself was quick and comfortable

Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight

Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it

no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.

Our flight from Frankfurt to Newark was diverted to Boston. Lufthansa just dumped an entire 747 plane full of passengers in Boston with no support. No help with hotels, and telling us we would have to find our own way back to Newark or to our final destination. What a complete mess. The Lufthansa agent at the Boston airport would not help, nor would any Lufthansa agent via phone. Soooo angry!!!

Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose

All flights cancelled with no way to reach the airline

1. Food provided was not per the selection. 2. Very old and outdated media infotainment and not much language oriented films 3. Better provide with a proper headset rather cheap in ear headphones.

Seats on the A320 were more comfortable than the A330 I took from RSW to Frankfurt

Flight was delayed and caused us to miss connection in IAD. Then bags didn’t arrive at bag claim until 1.25 hours after flight landed.

The flight attendants were just awesome. Friendly, professional, timely, etc.

All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.

Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.

Worst airline in the world, will never travel in it again.

Well Is extra charge for everything and other companies include that and the price.

easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.

Not great! Rude staff in London and the worse baggage reclaim I’ve ever seen. Great staff in flight but doubt I’ll fly with them again

You booked my 7 year old son to sit on his own without his mum and dad in s separate row between two unfriendly adult strangers. The plane was disgusting and dirty, aisles and everywhere sticky. The lounge waiting area was filthy carpet and had insufficient seats so we had to sit on it to wait for 35 minutes and my 7 year old sone played on this filthy lounge carpet. The outside of the plane appeared clean. The pilot was helpful with the route and what to expect weather etc.

Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.

With stairs on a rainy tarmac, EasyJet flights are ok for younger travelers with backpack only. Seniors with mobility issues find it challenging 😰. However, the crew and disability assistance folks at both ends eased that discomfort as much as possible for their various roles. Kudos to airport and EasyJet employees for their kind service.

Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage

The woman at the check-in counter was the rudest woman I have ever encountered. She misspoke, yelled at us and then when she realized she made an error, lied instead of apologizing. I won’t be flying this airline again and that woman should definitely consider a new career.

Cardiff is a great airport but they pen you in at a gate way too small for passenger numbers. Called to the gate too soon and air conditioning was not in operation despite the heat. Cardiff should do better as a small relatively quiet regional airport.

Good flight. Take off a little late but make up the time

Boarding process makes no sense for priority boarding or not since everyone gets crammed in a bus and everyone gets out without any difference.

Everything’s went straight forward, no issues, good service and friendly crew

Ryanair is the worst airline in Europe and easily one of the worst in the planet

Letting people wait outside for boarding in the rain and almost 0 degrees for a high temperature destination is very customer unfriendly

Em relação a Ryanair, ter de ir ao check-in só para carimbar o cartão de embarque não foi muito fácil, são muito demorados, e atrasam a passagem do controlo de passaporte... E cheguei com 2 horas de antecedência

O voo atrasou um bom bocado A tripulação não era comunicativa,não fez vendas... Não abordava os passageiros... A 1°vez que me acontece tal coisa 🤷‍♀️

The usual average Ryanair flight, but we landed 20 min before due time, which was very good.

My worst flying experience so far. This flight was delayed a total of 42 hours and diverted to New York before it was finally cancelled. It was delayed 4 and a half hours in London. As we were scanning our boarding passes at the gate they advised that the flight was being diverted to JFK since the delays caused us to missed the open hours for Charlotte international customs and immigration. We were assured multiple times by airport personnel, flight attendants, and the Pilot that we would land at JFK go through customs and immigration and then reboard the plane to fly to Charlotte in the same night. When we landed in New York the pilot advised us as we were retrieving our carry on luggage that we were delayed till 10am the next morning and to see guest services to get a room for the night. During this time I had to purchase a room for a family member in Charlotte which drove over 4 and a half hours to pick us up from Charlotte. This could have been avoided if American Airlines had been up front about the delay. Then after standing in line for over 2 and a half hours at guest services we were taken by taxi to a hotel 30 minutes out of the way. Luckily I looked for other flights that night and found one at 8 am to get on. The initial flight which we were scheduled to fly to charlotte in was delayed 12 more times and was finally cancelled 42 hours after it was supposed to land. I am unaware of what happened to the guest that were supposed to fly on the flight after we were placed on another flight but 42 hours in delays for a direct flight is absolutely ridiculous.

Is it American Airlines or British Airways? This is so confusing. I got it from Portugal.

Food was not good. Tasted stale and dry. When seats moved to lie flat they were very uncomfortable. No free internet. No live tv. Not flight map. Arrived safely and on time. Boarding easy.

They allowed some guy to move seats after 3hours of him being next to someone very sick, There were several empty seats, but they moved him to mine. I find that incredibly inconsiderate and should not have been done.

Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.

Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.

Leg room was better than expected. Lavatory’s were easy to access.crew was grea!

Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Astronomically high price for bags. Our first experience flying British Airways and very disappointed. Completely overpriced for the service we received.

Everything was great except for online checkin. That was through BA- glitchy and needed help on seat choice in person at the airport (and the staff were fantastic). Unclear if the problem is due to booking lower fare thru kayak vs directly with Finnair or BA but seems to be the norm.

Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.