My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.
My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.
Boarding was slow and cabin crew was even slowing down the process.
There’s no point in paying for priority if we all just end up in the same queue at the same place
The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.
Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.
No water or light snacks, unless you pay a lot of money for it. Zero leg space
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
Booked priority boarding but all passengers boarded at the same.
Not Transavia item, but baggie claim took more than 30 min
Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
All 4 flights were late. Plus delays for cleaning planes . On return baggage was not even on the plane arrived next day not received until two days later . Very poor experience.
Boston Logan is a crummy airport - signage is terrible or lacking in areas. Boarding seemed to be a free for all and with all the different airlines speaking, you couldn't tell who was supposed to be where and when. Plain and simple, airlines should board from the back of the plane to the front. Also someone was sitting in my seat. By the time that was figured out, I had to place my overhead behind me which made de-planing more difficult. Logan is not Lufthansa's fault so that is not on them, Boarding is on them! Still, overall it was a Good Experience flying with Lufthansa. This is not my first flight with them...
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.
Flight okay...my issue is with the flight from Frankfurt to Philadelphia
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
I was disappointed there was a 40 minute delay to flight
Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.
Worst airline in the world, will never travel in it again.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.
The seat leg room seemed much tighter on the way home My cheese toasty wasn’t that hot - didn’t realise till half eaten
Bohužel zpoždění let o více než 6 hod, způsobil, že jsme nestihli další let.
Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet
There was a problem in the luggage because there were not porters
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
The seats were uncomfortable. It was an old plane. The crew could have been more hospitable.
I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.
In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.
Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.
The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.
British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.
Lost one checked bag.and wasted 30min waiting and filing missing baggage report. Very unsatisfied.