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3 locations in Hartford
Filters
Reviews
10.0 Wonderful
Nov 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Jun 2022
10.0 Wonderful
Dec 2021
One location in Hartford
Filters
Reviews
2.0 Poor
May 2021
Pros:
Terribly understaffed, one agent with more than 20 customers waiting more than an hour. Confusion about cars, cars missing keys, awful service.Cons:
Everything.2.0 Poor
May 2021
Pros:
Very friendly and helpful! My problem is with Priceline. They scheduled this at a downtown location, which after I got off the airplane had no way to get to before closing. System shouldn’t have allowed. I selected BDL airport and couldn’t have known what street the car rental places are. Avis worked with me but airport fees made the care over $100 more. I won’t be ordering from Priceline again. I will order from Avis directly. They are great.Cons:
See above.8.0 Very good
Jan 2021
Pros:
Drop off was easy.Cons:
Friendlier staff3.6 Poor
Oct 2020
Pros:
The convenience and service I received at the time of pick-up and drop-off. Easy and seamless.Cons:
I have never rented from Avis before but I have rented a car with other companies prior to this experience. I expected the Avis employee to walk with me to the vehicle and inspect the vehicle prior to me leaving with the vehicle. That did not happen. I was handed the keys and told I was all set. I walked to the car and noticed that it was dirty inside, leftover papers in the trunk and wrappers in the back door. About half way through my 750 mile commute I received a maintenance required notification on the dashboard for the rear seatbelts. I didn’t use the rear seat belts at all during my trip. The notification continued to prompt every time I would start the car. Just didn’t make me feel safe that all services/recalls weren’t serviced prior to letting a customer take the vehicle as a rental, especially with my lengthy trip.10.0 Wonderful
Dec 2019
Pros:
Super easy drop off and pick up!9.6 Wonderful
Oct 2017
Pros:
So I mistakenly thought I booked the car for the Avis location close to the airport. Took the Avis shuttle from airport to their facility, and when the agreement screen popped up, the price showed as being close to $600!! I showed the clerk my reservation, with the price I agreed to as being $136, and the clerk said “Oh, I see the problem. Your booking is with the downtown Avis location, not the airport location.” So I used a rideshare app to go the 20 minutes to the proper facility, and got the price I was promised. But - are you freaking KIDDING ME? It costs 4 times as much for the same car, with the same company, if you rent it from the airport location instead? price gouging, anyone??? On the plus side, once I was at the proper location, the transaction was very smooth and the clerk very helpful