My journey from Rome to Seattle contains two parts, first from Rome to YYC then transfer YYC to Seattle. First part from Rome to YYC was wonderful. Fly on times, easy boarding and comfortable seating and good meals. Second from YYC to Seattle is terrible, delayed three times before boarding. No meal, no water, no entertainment. Landed in some corner of airport , walking in bitter cold night and taking the bus. My friend told me that Westjet is the best airline in Canada, I doubt it
My journey from Rome to Seattle contains two parts, first from Rome to YYC then transfer YYC to Seattle. First part from Rome to YYC was wonderful. Fly on times, easy boarding and comfortable seating and good meals. Second from YYC to Seattle is terrible, delayed three times before boarding. No meal, no water, no entertainment. Landed in some corner of airport , walking in bitter cold night and taking the bus. My friend told me that Westjet is the best airline in Canada, I doubt it
Keep better track of bags. Not sure how they got lost. Also not sure why it took two weeks for us to get them back. Had to buy a bunch of necessities because they were packed.
They lost our luggage and didn’t return it until 15 days AFTER we got back.
Our trip was booked to be 2 hours after arriving in Calgary but it was changed until the next morning forcing us to stay overnight in Calgary with no compensation
Adequate though food was not great and no alcohol abailable
Great Experience! Flight was ahead of schedule and very smooth! Wonderful flight
Too many oversized carryon baggage. If carrier reduced checked luggage fee this could be avoided. The staff were friendly and helpful, very professional.
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
food worker strike caused lack of service. I know, not your fault but a bit of a inconvenience.
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.
Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
Easy booking process and great follow up notifications. Need to improve boarding process and flight crew should be more personable and friendly with passengers.
The flight itself was ok the staff was great and so was the inflight food. The biggest problem was that my luggage was damaged (the zipper pull from both sides of the zipper where completely ripped out) and I didn’t notice at the airport but at the hotel and when I tried to make a claim it was not possible for me because I have to either call (which is difficult because I’m in another country) I tried to call every nombre given to me but the one that I need I was never able to contact and going back to the airport was not an option. So it’s basically impossible to make a claim if you are abroad. Very disappointed that there are no other ways to claim a damaged bag and now I need to buy a new luggage while on my trip.
Flight was delayed for almost 3 hours. Communication of gate change was poor. Email and screen said one gate and it was a different gate from that. Gate changed first to 64 B and then to 64 C. Originally it was 68B. 64C was not communicated properly!
Didn't like that we couldn't be seated together or seated away from the stinking toilets or check in on line. All rather poor.
Flight attendants were great. The food I ordered was actually pretty good, and I appreciate the non-tuna snack. That long of a flight in those chairs is just brutal.
My flight was canceled and next one was 1 hour later. The gate was changed 3 times.
This was a red eye return, so I doubt there would be anyway to make it better. Other than adding beds.
They changed my flight twice. The 2nd time they changed it they did so the day before the scheduled departure and replaced the lie flat seat in a 777 to a 737. I paid extra to be in the 777 only for them to change it. Then the departure was delayed twice. The connecting flight was also delayed.