Crew went over and above to be helpful. Plane had mechanical problems that caused us to depart late.
Crew went over and above to be helpful. Plane had mechanical problems that caused us to depart late.
West Jet has a horrible boarding process and the seats have no cushion.
The flight was excellent, I recommend people to fly with Delta
It wasn't really their fault it was the horrible winds and we just got unlucky.
Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
I liked the cleanness in the bathroom and good crew on board and at boarding gates. There was no Hindi (Bollywood) movies. The entertainment can be improved as it is one of the worst one I saw when I compared it with other airlines. The Mumbai to Amsterdam flight did not have any food for my family which does not contain eggs in it though we have selected “Hindu Asian vegetarian meal”
Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️ We didn't get on this flight
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
The Delta flight was delayed for maintenance issue. The crew is also delayed and I’ve been there at the same time as I was so it was really outside the hands of crew directly. However, where Delta failed was there was about eight other ways for me to get to my final destination and they did not offer changes beyond the initial one. The flight was delayed five hours when they had to change my connecting flight they had to downgrade my premium class for so far zero compensation and I’m still waiting on the results of a formal complaint. All in all this was the worst experience I’ve had with Delta in quite some time. Carrying the review for my first light over to this one, I was downgraded a class and because of my status I’ve only flown comfort plus or higher in some years I was unaware of things like drink vouchers, or anything like that, as far as I knew drinks were complimentary. The attendant was unnecessarily nasty towards me when I was just asking her to explain how it works and I showed her my first class ticket even though I was in the back of the plane and she was still equally unhelpful and frustrated. I’m not saying that the first class ticket should allow better treatment. I’m saying that I was showing that normally I would’ve had it for free beverage and so I didn’t know what she was talking about, she didn’t need to be so frustrated. Outside of that if the flight was 2 1/2 hours and the snack and beverage options did not become available until the final 30 minutes of the flight when we were on the descent, so any snacks and drinks were quickly rushed away. I do not know if this is common for what main cabin normally experiences but I hope it isn’t because that level of customer service and tending to the needs of the passengers is below what I would call essential.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Actually the flight was on time. New plane, food was okay but not great.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.
Crew was pleasant. Aircraft was very dated and uncomfortable for our nearly 4 hour flight. We were in row 17 and they ran out of purchasable food by the time they got to us.
Compagnie efficace et bons prix. Les sièges en classe club pourraient être plus confortables.
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
Fine. Though no food or entertainment so the survey needs to be updated with those options.
Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience
Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
LIT to DFW - 3 hours late; the entire plane had been boarded before they told us there was a delay due to a weather-related ground stop in Dallas. DFW to MAY - 2+ hours late due to A/C needing to be repaired after everyone had boarded, then when we finally reach the runway, the First Officer timed out and we had to taxi all the way back to the gate and wait for a new one. I arrived in New Orleans 5+ hours later than I should have. Return flights were completely cancelled; rebooked through the app to fly through CLT instead of DFW. MSY to CLT had no issues, but CLT to LIT was delayed 1.25 hrs because flight attendants had not arrived to the airport yet. At least they didn’t make us all sit on the plane to wait for them. I should have driven.
I like the boarding process, it was fast. The seat doesn’t have a TV for a long flight and food wasn’t served, just snacks.
It was a good flight. Of course it was full, but it went well.
Seats in coach aren't padded enough for a 6 hour flight
The only problem experienced was a ground stop in Chicago due to weather. But the crew handled everything professionally. They prioritized rebooking those passengers who had connecting flights and then deplaning the other passengers. When the hold was lifted, they efficiently re-boarded all the passengers so that we could depart before our departure limit expired.
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
Poor on time performance. Flight was delayed due to a lightbulb. No updates from the pilot. Plane was dirty and hot, AC didn't work well.
Nothing, flight was supposed to leave at 758 am. My flight didn’t leave until 430 pm. Spent the whole day at the airport.
My trip was delayed for more than 3 hours without any explanation. Also I have a business meeting that I lost.
the handling of my luggage. It was Lost or stolen At my destination.
Air Canada cancelled our flight from Paris to Montreal with less than 24 hours notice, completely ruining our plans for the last day of our trip. Their associate tried to help by rebooking, but there was only one option available from Paris that was impossible for us to get on. There was no compensation for the disruption, and in fact, we had to pay an additional surcharge after losing money from another flight we had to cancel in order to accommodate the change. Before arriving in Paris, our flights were changed 5 times, but we had more flexibility while still on home soil, so the changes were manageable. Very unpredictable company and poor customer service.
Easy booking process and great follow up notifications. Need to improve boarding process and flight crew should be more personable and friendly with passengers.
Plenty of room in the exit row. Sat on the plane an hour before taking off.☹️ Landed late and had to wait for gate availability.
Delayed leaving. On arrival we were taken to the airstrip and had to get off onto an over crowed bus, not all that passengers fit. Drove around the airport for 20 + minutes. Taken off the bus told to go upstairs 3 flights then all the passengers had to walk a mile or more , those of us old there was no one to direct us to were to go. I asked several people with no answers. Once I got to baggage claim my bags were not on the right bag claim. Once again asked for help and finally someone found my bags on a different carasel. Very frustrating.
The seats were comfortable. However, be prepared to provide your own food (snacks) and drink. We had a 3.5 hr flight, one service was provided, a 4 ounce beverage. Saw flight crew for beverage service and trash pick up. Unless you purchase a meal or snack, nothing is provided. I am fine with bringing my own, but was accustomed to snack and beverage provided regardless of the duration of the flight. And note… typically a full size drink option on longer flights.
They canceled the flight on us very close to the flight date .
The first flight Seattle to Toronto was very poor. My seat was changed. The aircraft was changed. They were having issues with the meals. My second flight from Toronto to Quebec was fine. Short flight still no entertainment. My third flight Quebec to Montreal was very short seats are very uncomfortable, too old and way worn out almost like sitting on a bench. My last flight Montreal to Seattle was fine. Finally, they had some entertainment. Proper food was offered as advertised flight staff was accommodating and friendly, but once again, the aircraft seats are hard like benches.
It took 66 hours to get from Seattle to Tel Aviv. As a minor, I was left for more than 12 hours in Toronto and Frankfurt without hotel and food vouchers. It took 5 layovers. It was insane and not okay
It was delayed but got us to YYZ. I had great copassengers.
This time my experience was superior! Much better and improved from after the COVID-19. I hope they maintain the same. Earlier, service (specially crew attitude) was awful and sometime rude, but this time, crew was very welcoming, respectful and ready to serve. I will definitely repeat :-)
San Juan (SJU)Puerto Rico
Montreal (YUL)Canada