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Didn’t get my luggage from layover in Zurich until 3 days later even though my luggage was marked priority and short layover, but my husband got his when we landed

seats are too tight and uncomfortable everything else went well.

we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them

SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.

The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.

Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.

Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.

Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.

They went out of their way. It was very clean and friendly.

I was pleasantly surprised with the whole experience. Thank you

Checking a bag at KEF was time consuming due to long lines despite having a business class ticket

One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.

So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.

Paying $75 for my bag is disgusting. Got off ground late so I missed my connections. Kept us waiting for passengers in the cold. Will not use them again.

Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!

Flight was delayed for almost 3 hours. Communication of gate change was poor. Email and screen said one gate and it was a different gate from that. Gate changed first to 64 B and then to 64 C. Originally it was 68B. 64C was not communicated properly!

Didn't like that we couldn't be seated together or seated away from the stinking toilets or check in on line. All rather poor.

Flight attendants were great. The food I ordered was actually pretty good, and I appreciate the non-tuna snack. That long of a flight in those chairs is just brutal.

This was a red eye return, so I doubt there would be anyway to make it better. Other than adding beds.

They changed my flight twice. The 2nd time they changed it they did so the day before the scheduled departure and replaced the lie flat seat in a 777 to a 737. I paid extra to be in the 777 only for them to change it. Then the departure was delayed twice. The connecting flight was also delayed.

Direct nonstop flight was great. Flight was delayed and the crew announced a 2h delay on the sound system. 30 min or so later I hear my name on the sound system for immediate board. Several other passangers were late too. Reason: The crew incorrectly announced a 2h delay when in reality they meant a new boarding time at 2pm.

Flight was on time early arrival better entertainment good staff.everything was excellent

I don’t think there was entertainment? No mention of it. It was a good flight. Only complaint was my seat cushion was not attached and kept slipping.

LATE AGAIN. Seems like each time I use Air Canada there are delays ... extra 2 hours this time, making for a 22-hr day for me!!! The gate people did not seem to know what they were doing with loading people, unloading, checking carry-ons, letting some go ... very unorganized from Toronto to Detroit! Would have been faster to drive

The staff were on the last leg. But they were still very accommodating and polite. They were all very helpful with getting the bags up and getting people to their seats.

boarding needs to be streamlined load the back of the plane first

Overall great flight experience- on time, lots of food and movies.

Trouble keeps changing the time and I was booked different flight without knowing it was bad experience

We were helped whenever needed and had a pleasant flight.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

Seat controls of lights were broken, and only 1 of the 2 seat TVs ever worked on the long flight. On the short flight there were no USB connections, on the long one they were difficult to access. Part of my meal was frozen, though the hot portion was good.

I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...

Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.

bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.

Great flight. Left on time, not very crowded. Quiet and the right temperature.