I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.
Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.
Ground crew forced me to double pay for infant international charges, when I complained about this and told them, with proof, I already paid they threaten to not allow me on the plane because I was “being rude”. Horrible ground management, horrible airline.
Lack of information. No meal for a 6hr international flight that departs during dinner time
It was great. It was just a commuter so I splurged on first class and it was wonderful. Wish all seats were this spacious. Enjoyed it and will do it again.
I was disappointed throughout the my whole experience. After being delayed for 3 hrs sitting in plane, not accommodated by staff
I disliked that I didn’t have a flight today, not entirely sure why I’m being asked
Better food and more space in the seats. Also when doing the web check in both times I was going in to your site the minute you open it and there is not really many seats to choose only to buy!!!
Horrible connection in Heathrow on flight to destination. Flight missed due to delay on incoming flight. They did rebook us, and then that flight was delayed 2 hours. They don’t post gate info until 45 minutes to departure time which can cut it close if you have to take a tram to your terminal gate area. Then our return flight was completely cancelled. They notified us at 4:30AM. They rebooked us on a different airline and a different fare class. We were completely screwed. Travel day ended up being 30 hours. I will never fly them again.
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
Seating space was crowded and I am a very small woman.
No entertainment available on flight. Seating too cramped fir an average adult.
American was good / British Airways partner was not as good…
My ticket was cancelled unannounced and I was left stranded in the air port
Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were
Too many passengers are bringing two large bags, neither fit under the seat so space is limited and the crew ask for many people to check bags